Avon - Key Holder

General Description: The primary role of a Key Holder is to maintain the Mark’s Pizzeria standard of quality and service in the absence of the General Manager and Assistant Manager. A Key Holder is responsible to ensure the daily tasks get completed and to report to the General Manager or Assistant Manager.

Principal Duties and Responsibilities:

• Maintain the operations during times when the General Manager or Assistant Manager is not present.
• Start or complete the daily list depending on if you are working an opening or closing shift.
• Oversee the preparation of orders.
• Take orders from customers until closing time.
• Route deliveries.
• Ensure customers are greeted.
• Answer any customer complaint calls.
• Assign daily tasks to insiders and drivers.
• Check over nightly, and weekly cleaning tasks to make sure they were completed correctly.
• Ensure company policies are being followed and report any issues to management.
• Report any employee or customer issues to the General Manager.

Qualifications, Knowledge and Skills Required:

• Ability to deal with people sensitively, and honestly.
• Initiative and leadership ability.
• Strong organizational skills, attention to detail, flexible, and ability to establish priorities.
• Ability to cultivate effective working relationships with employees and external contacts.

Americans with Disabilities Act (ADA) Requirements:

• Physical: Stamina - Able to push, pull, lift or carry objects up to fifty pounds. Perform moderately difficult motor skills such as operating computer keyboard. Frequently walk, stand and sit for prolonged periods of time.
• Sensory: Able to read fine print in written documents and use visual discrimination in reading computer screens, including color discrimination. Distinguish normal sounds with some background noise, as in answering telephones, pagers, etc. Able to speak clearly and make self-understood while also understanding others using the English language.
• Reasoning/Cognitive Ability: Frequent need to understand and communicate concepts behind specific ideas and the theories behind several related concepts. Must be able to frequently remember multiple tasks/assignments given to self and others over long periods of time with frequent interruptions. Must be able to continue work started by another individual.
• Environmental Conditions: Functions in a Kitchen, with many other employees and appliances.
• Equipment: Ability to operate POS system and commercial kitchen appliances.
• Mathematical Skills: Ability to calculate figures and to apply concepts of basic math.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.