Sales Manager

Len The Plumber Heating & Air Halethorpe, MD $120,000–$130,000 annually + annual bonus opportunity Full-Time | On-Site & In the Field Join the Len The Plumber Heating & Air Team Len The Plumber Heating & Air is looking for an experienced Sales Manager to lead our residential HVAC and plumbing sales teams in the Baltimore market. Since 1996, Len The Plumber Heating & Air has been a trusted name in residential home services throughout the Mid-Atlantic. Baltimore is where our story began, and today we continue to grow our plumbing, drain, heating, and air conditioning services throughout the market. We’re looking for a hands-on sales leader who knows residential home services, understands how to develop high-performing sales professionals, and has a proven track record of driving revenue and gross profit. If you know how to coach a team, build a winning sales strategy, and grow revenue without sacrificing margin or the customer experience, we want to talk with you. What You’ll Do

• Lead, coach, and develop residential sales professionals across HVAC, plumbing, and sewer services.
• Own branch sales performance, including revenue growth, gross profit, close rates, average ticket, lead conversion, financing penetration, and other key sales metrics.
• Develop and execute monthly and annual sales plans to achieve or exceed revenue and profitability targets.
• Drive HVAC replacement, major plumbing, electrical upgrade, sewer replacement, water line, excavation, and other in-home sales opportunities.
• Conduct regular field ride-alongs, in-home sales observations, appointment reviews, coaching sessions, and one-on-one performance discussions.
• Coach sales professionals on customer consultation, needs assessment, proposal presentation, objection handling, financing, value-based selling, and closing.
• Monitor individual and team performance through CRM data, dashboards, call results, and sales reporting.
• Identify performance gaps and implement coaching or corrective action plans to improve results.
• Recruit, onboard, train, and develop sales talent to build a strong, high-performing team.
• Establish clear expectations and create a culture of accountability, teamwork, continuous improvement, and winning.
• Partner with Service, Installation, Sewer/Excavation, Dispatch, Customer Service, Marketing, and branch leadership to maximize sales opportunities and provide a seamless customer experience.
• Improve conversion of technician-generated, marketing-generated, sewer inspection, and other qualified sales leads.
• Identify opportunities to cross-sell services and provide customers with comprehensive home solutions.
• Maintain consistent sales processes and customer experience standards across all service lines.
• Analyze lost opportunities, cancellations, booking percentages, lead quality, close rates, and other trends to identify opportunities for improvement.
• Develop sales forecasts, performance reports, budgets, and business insights for branch and regional leadership.
• Drive gross profit improvement while maintaining strong customer satisfaction and service standards.
• Perform other duties as assigned.

What We’re Looking For

• 5+ years of residential home services sales experience, preferably within HVAC, plumbing, electrical, sewer, or related trades.
• 2+ years of sales leadership or sales management experience.
• Proven track record of achieving or exceeding sales, revenue, and gross profit goals, with the ability to speak to specific results.
• Experience managing Comfort Advisors, Sales Advisors, Sewer Sales Specialists, In-Home Sales Representatives, Project Estimators, or similar sales professionals.
• Strong understanding of residential replacement and in-home sales processes.
• Experience managing and improving sales KPIs such as:
• Close rate and lead conversion.
• Average ticket and revenue per lead.
• Revenue and gross profit.
• Financing penetration.
• Booking percentages.
• In-home sales conversion.
• Technician-generated opportunities.
• Strong ability to coach, motivate, develop, and hold sales professionals accountable.
• Experience conducting ride-alongs, field coaching, sales meetings, performance reviews, and individual development sessions.
• Strong understanding of pricing, profitability, financing, and value-based selling.
• Ability to analyze performance data, identify root causes, and implement strategies that improve results.
• Excellent leadership, communication, negotiation, customer service, and problem-solving skills.
• Experience with CRM and field service management platforms; ServiceTitan experience is strongly preferred.
• Proficiency with Microsoft Office, including Excel.
• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Management, or a related field preferred.
• Valid driver’s license and a driving record that meets company requirements.

Compensation & What We Offer

• $120,000–$130,000 annual base salary, based on experience and qualifications.
• Annual performance-based bonus opportunity.
• Weekly pay.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Short- and long-term disability coverage.
• Company-paid life insurance.
• Paid time off and paid holidays.
• Employee Assistance Program.
• Ongoing leadership and professional development.
• Opportunities for continued career growth within Len The Plumber Heating & Air and our growing family of home service brands.

Physical Requirements

• Ability to regularly travel to residential job sites throughout the Baltimore service area.
• Ability to accompany sales professionals and technicians in the field and access residential work areas as needed.
• Ability to work in varying indoor and outdoor environments.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Ready to Join Len The Plumber Heating & Air? If you’re an experienced residential home services sales leader who knows how to develop people, drive revenue, protect profitability, and build a winning sales culture, apply today to join Len The Plumber Heating & Air in Halethorpe. Employment is contingent upon successful completion of a background check, drug screening, and motor vehicle record (MVR) check. Len The Plumber Heating & Air is an Equal Opportunity Employer. The above job description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this position. Duties and responsibilities may change based on business needs, and other duties may be assigned.