Instructional Technology Support Technician

Description/Notes Executes tactical, on-site hardware lifecycle maintenance, zero-touch endpoint provisioning, and user-facing technical support for student-facing technological assets directly involved in instructional delivery and student learning. Responsible for endpoint telemetry verification, mobile device management (MDM) client integrity, component-level break-fix execution, and secure testing environment compliance under the administrative oversight of the Technology Director.

Core Operational Responsibilities & Technical Parameters:

• Cloud MDM Fleet Provisioning & Policy Enforced Enrollment: Executes automated zero-touch or manual enterprise enrollment, configuration profiles, organizational unit (OU) structural policies, and granular security updates for student endpoints via cloud-based Mobile Device Management architectures (Google Admin/MDM consoles).
• State Assessment Secure Kiosk & Lockdown Management: Configures, validates, and stages student endpoints for high-stakes state standardized testing windows (e.g., STAAR), ensuring secure browser lockdown enforcement, kiosk mode verification, and telemetry readiness across all assessment hardware.
• Component-Level Hardware Diagnostics & Physical Remediation: Performs diagnostic evaluations and hardware-level repairs on student endpoints and classroom learning assets, executing authorized sub-assembly swaps, screen/digitizer assemblies, keyboard chassis integration, and bare-metal OS reimaging.
• Instructional AV & Classroom Peripheral Telemetry: Provides on-site troubleshooting, EDID calibration, and physical maintenance for digital instructional hardware tied to classroom delivery, including interactive flat-panel displays, student workstations, and integrated audio-visual matrix peripherals.
• Deployment Logistics & Asset Inventory Reconciliation: Manages physical staging logistics, bulk unboxing workflows, physical asset tagging, database reconciliation, and deployment cycles for student-facing hardware and mobile charging infrastructure.
• Tier-1 Incident Triage & Enterprise Isolation: Serves as the frontline physical point of contact for end-user incident tickets, executing initial triage and physical troubleshooting while strictly isolating backend enterprise architecture - such as core network switches, VLAN routing, firewall security policies, hypervisors, and server virtualization arrays - exclusively for administration by the Technology Director.
• Directory Services Identity Management & Rostering: Assists in troubleshooting client-side identity provisioning, single-sign-on (SSO) credential access, Active Directory/Google Workspace synchronization, and student application rostering for authorized digital learning platforms.
• Hardware Lifecycle & RMA Supply Chain Administration: Manages local replacement parts inventory metrics, tracks component stock thresholds, executes manufacturer return merchandise authorization (RMA) workflows, and coordinates third-party depot repair logistics.
• Classroom Peripheral Physical Upkeep & Cabling: Performs physical inspections, structured cable management remediation, and functional verification of student-facing classroom technologies, document cameras, and interactive board hardware.
• Loaner Pool Fleet Management & Rapid Staging: Maintains, configures, and stages temporary student loaner endpoints, managing rapid-turnaround check-in/check-out cycles to minimize instructional downtime during primary device servicing.
• Identity Onboarding & Credential Staging: Executes bulk student profile initialization, account provisioning, and security credential staging for incoming cohorts at term boundaries.
• Endpoint Security & Web-Filtering Compliance Telemetry: Performs localized endpoint audits to ensure client-side web-filtering agents, security extension policies, and telemetry reporting frameworks remain active, uncompromised, and communicating with the gateway on student-facing hardware.
• Classroom Hardware Sanitization & Physical Upkeep: Executes physical maintenance, cleaning protocols, and structured cable management across student device storage arrays, labs, and instructional environments. Salary Range $43,350 - $55,575 How To Apply Visit www.marfaisd.com/Our district and select Employment @ Marfa ISD