Monarch Host

What You Will Do

• Manage reservations on OpenTable

• Preforms reservation call-backs and maintain proper phone etiquette

• Enthusiastically engage guests upon arrival and graciously thank them for dining

• Manage waiting guests

• Designate table assignments

• Exhibit an excellent service attitude and be willing to go out of their way to accommodate our guests

• Be flexible and able to adjust to meet the changing needs of the restaurant and guests

• Maintain a level of professionalism and community effectively, Use critical thinking to handle difficult guest situations

• Be considerate and willing to help out fellow teammates

• Tolerate pressure and work calmly and efficiently during busy times

• Identify investors and restaurant VIPs and notify their server

• Communicate changes/events that can influence covers

• Other tasks as assigned

Qualifications

Who We Are Looking For

• Ability to use reservation systems

• Professional, articulate, friendly, and punctual

• Possesses and exhibits the drive to provide exceptional service and willingness to go out of your way to accommodate guests

• Flexible hours are required (able to work days, nights, weekends, holidays)

• Confidence in personal style and appearance

• Must be able to work at a rapid pace while maintaining attention to detail

• Communication and ability to delegate

• Skilled in time management

This role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.

Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.