Job TitleDevelopment & Communications ManagerDepartmentDevelopment & Communications FLSA StatusExemptReports toSenior Director of Development and External Affairs ClassificationFull-Time (40 hours/week)Revision dateNovember 2026 ScheduleMonday – FridayHours9:00AM – 5:30PM Pay$75,000/year - $80,000/yearBenefits EligibilityYes
- This position is primarily in person, with partial remote days as approved by the supervisor. It may also be eligible for a 32-hour work week, depending on departmental needs.
About Us
Maple Counseling is a 501(c)(3) nonprofit organization dedicated to providing affordable, comprehensive mental health services to individuals of all ages, couples, and families. We also offer training for graduate and postgraduate students pursuing licensure in the mental health field. More than just a counseling center, Maple is the Heart of Mental Health - a sanctuary of healing and wellness, where soothing music and dedicated meditation spaces create a calming environment.
When you don’t know where to turn, turn to Maple. You are welcome here!
Position Summary The Development and Communications Manager plays a key role in advancing Maple Counseling’s mission by supporting executive operations, driving fundraising efforts, and leading strategic communications. This position provides high-level administrative and project support to the Senior Director of Development and External Affairs. This role manages core development functions including donor stewardship, grants, and events, and ensures accurate tracking and reporting across systems.
In addition, the role leads Maple’s communications strategy, including the creation and distribution of the monthly newsletter, management of social media content and publishing, and oversight of all organizational collateral. Working cross-departmentally, the Manager translates programmatic impact into compelling narratives, ensuring consistent, mission-aligned messaging that strengthens engagement with donors, partners, and the broader community.
Maple Counseling fosters a culture of continuous learning and supports the professional development of its staff, making this an ideal position for someone eager to advance their career.
Essential Tasks
These are core functions of the job. Additional duties may be assigned as needed. Development & Administration Support
- Provide high-level administrative and strategic support to the Senior Director of Development and External Affairs, including proactive meeting preparation, task follow-up, and priority tracking.
- Prepare background research, briefing materials, talking points, and presentations for executive, leadership, and external meetings; ensure meetings run efficiently amid shifting priorities.
- Draft, edit, and distribute professional internal and external communications on behalf of Maple, including correspondence with staff, Board members, donors, funders, and community partners.
- Maintain organized administrative systems, files, databases, and records in compliance with organizational and regulatory requirements.
- Assist with the coordination and production of organizational mailings and communications.
- Prepare ad hoc reports, grant-related data, and EHR information as requested.
Development & Fundraising Management
- Provide support and manage key development operations, including fundraising activities, donor stewardship, and grant administration in partnership with the Senior Director of Development and External Affairs.
- Maintain accurate donor and non-donor contact records within development systems; generate and analyze database reports to support fundraising efforts.
- Collaborate with program staff to gather narratives, data, and outcomes for grant proposals, reports, and funder communications.
- Support grant tracking, compliance, reporting deadlines, and documentation for foundation, corporate, and government funding.
- Draft and send personalized acknowledgment letters to funders upon grant awards, ensuring compliance with funder requirements.
- Prepare donor thank-you letters, recognition materials, and stewardship communications to strengthen donor and grantor relationships.
- Prepare and maintain weekly income logs for all deposits and coordinate with finance staff as needed.
- Assist with planning and execution of fundraising events, volunteer events, and donor engagement activities.
- Support prospect research and pipeline development, including identifying new funding opportunities and donor segments.
- Assist in developing fundraising materials including proposals, impact reports, and donor-facing content.
Communications & Marketing Management
- Lead the development, writing, and distribution of Maple’s monthly newsletter, ensuring consistent, compelling, and mission-aligned storytelling.
- Manage and execute social media strategy, including content creation, scheduling, publishing, and performance tracking across platforms.
- Develop and maintain a content calendar aligned with organizational priorities, programs, events, and fundraising campaigns.
- Oversee collateral creation and management, including brochures, one-pagers, presentations, event materials, and digital assets, ensuring brand consistency.
- Draft and edit a wide range of external communications including website content, email campaigns, donor communications, and programmatic updates.
- Collaborate across departments to translate programmatic work into clear, compelling narratives for external audiences.
- Ensure consistent voice, tone, and branding across all communications channels.
- Coordinate production of print and digital materials with external vendors as needed.
- Track and report on communications metrics to inform strategy and improve engagement.
Desired Knowledge
- Excellent written and verbal communication skills, with the ability to draft professional emails, reports, donor communications, and grant-related materials.
- Strong organizational and project management skills, with exceptional attention to detail and the ability to manage multiple priorities and deadlines simultaneously.
- Ability to work collaboratively in a fast-paced, mission-driven, and team-oriented nonprofit environment.
- Demonstrated ability to work effectively with diverse populations, including staff, Board members, donors, funders, vendors, auditors, and community stakeholders.
- A warm, engaging, and professional demeanor with strong interpersonal and relationship-building skills.
- Proven initiative and a proactive work style, with the ability to anticipate needs, solve problems independently, and follow through to completion.
- Strong analytical and problem-solving skills, with the ability to think critically and communicate solutions clearly.
- Experience coordinating and managing special projects, including developing timelines, tracking progress, and reporting outcomes.
- Ability to think strategically while also managing day-to-day operational and administrative responsibilities.
- Strong planning and anticipatory skills, with the ability to assess risks, prioritize tasks, and adapt to changing needs.
- Demonstrated commitment to ongoing personal and professional development.
- Ability to accurately import, extract, analyze, and report data from databases and information systems.
- High level of integrity, sound judgment, and discretion in handling confidential and sensitive information.
- Highly efficient, meticulous, and detail-oriented, with a strong commitment to accuracy and accountability.
Capabilities & Values
- High achievement orientation; goal-oriented with a strong ownership mentality; willingness to roll up your sleeves and do whatever it takes to achieve goals.
- Agile & strategic thinker who is able to see the big picture as well as map out the details to achieve goals.
- Exceptional interpersonal skills / EQ with the ability to communicate openly, honestly and with humility across all groups; and collaborate to foster positive relationships across all stakeholders.
- Multi-tasker and ruthless prioritizer; you are happiest when you are working on many things at once, yet are able to sort through the important from the unimportant.
- Co-creates a fun and exciting environment that inspires learning and innovation while embracing evaluation that leads to excellence and impact.
- Role model within the organization to uphold and implement Maple’s organizational values.
- Passion for social impact and driving positive change.
Minimum Qualifications
- Bachelor’s degree in a relevant field preferred but not required; equivalent combination of education, experience, and demonstrated skills considered.
- Minimum of two years of professional experience in executive support, administrative management, development, or nonprofit operations.
- Experience supporting senior leadership, including calendar management, meeting preparation, and correspondence.
- Demonstrated experience in grant management, donor relations, or fundraising coordination, including database management, reporting, and donor communications.
- Strong organizational, administrative, and project management skills, with the ability to manage multiple priorities efficiently.
- Experience in the nonprofit sector preferred.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM/donor database systems (Salesforce or comparable), including running queries and generating reports.
- Ability to handle confidential donor, funder, and organizational information with discretion and integrity.
- Exceptional responsiveness and professionalism in both verbal and written communication; writing samples may be requested.
- Warm, engaging, and collaborative interpersonal style, with the ability to work effectively with staff, Board members, donors, funders, and community partners.
- Flexibility to work occasional evenings and weekends to support Board meetings, donor events, or special projects.
Job Requirements
- Ability to work independently and collaboratively as part of a team.
- Successful completion of a Live Scan and/or employment background check.
- Maintain a valid driver’s license with reliable transportation.
- Adaptable to a fast-paced, mission-driven environment with competing priorities and multiple deadlines.
- Commitment to ongoing professional development and continuous improvement of skills and knowledge.
- Ability to establish and maintain cooperative working relationships with staff, Board members, funders, vendors, and external partners.
- Flexible, receptive to feedback, and able to adjust to evolving organizational needs.
- Proficiency with modern office equipment, including computer, phone, copier, and other standard office technology.
- Ability to understand and carry out both oral and written instructions independently.
- Communicate tactfully and effectively in both oral and written forms.
- Maintain an organized, efficient, and safe work environment.
- Full Covid-19 vaccination required.
Physical Requirements
- Candidate must be able to lift up to 30 pounds.
- Ability to move within the office environment and ability to climb stairs.
- Ability to write by hand and use a keyboard to perform general office functions.
- Ability to communicate continuously by speech and hearing.
- Visual acuity (close, distant, peripheral vision, and the ability to adjust focus and view accurate color perception and objects at near distances) needed for detail work and computer use.
- Ability to sit for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
