Jobs in the United States

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Added 3 mins ago
Partner Success Manager (CPM/EPM Software)
OneStream
United States
…the wider CSRC teams and provide opportunities for enablement/training of our…
Added 8 mins ago
W
Auto Care Center Service Writer
Walmart
NORTH AUGUSTA, SC
- $14 to $27 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 8 mins ago
SR
Training Specialists Operations & Technical (Associate - Senior level Trainers)
Savannah River Mission Completion
Aiken, SC
- $69,100 to $153,200 USD / year
Savannah River Mission Completion (SRMC) is seeking multiple Training Specialists Operations & Technical (Associate - Senior level Trainers) to be based in our Aiken, SC location on the…
Added 8 mins ago
W
Auto Care Center Service Writer
Walmart
MYRTLE BEACH, SC
- $14 to $27 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 8 mins ago
W
Auto Care Center Service Manager
Walmart
NORTH CHARLESTON, SC
- $20 to $33 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 23 mins ago
Business Development Representative (Future Opening)
Forrest Johnson
Denver, CO
…accounts, and 20% is qualifying inbound leads from marketing and…
Added 24 mins ago
W
Auto Care Center Technician
Walmart
AVON, CO
- $21 to $34 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 24 mins ago
W
Auto Care Center Service Writer
Walmart
AVON, CO
- $18 to $31 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 24 mins ago
Product Manager, Operational World Model
Maxar Intelligence I
Westminster, CO
…physical world that combines One World Terrain-grade geospatial content, simulation, synthetic sensor modeling, and real-time operational context. The goal is practical: give people and AI…
Added 24 mins ago
Communications Manager - Investment Services and Asset Management
U.S. Bank
Denver, CO
360-degree external communications support – plan development, content creation, tactical implementation, executive coaching, media training, interview staffing, tracking and reporting…
Added 53 mins ago
W
Auto Care Center Service Manager
Walmart
KOKOMO, IN
- $19 to $32 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 54 mins ago
W
Auto Care Center Service Writer
Walmart
FORT WAYNE, IN
- $14 to $27 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 1 hour ago
Marketing Manager
Forrest Johnson
Corvallis, OR
Visitor guide and other visitor-facing content
Added 1 hour ago
Semiconductor Markets - Senior Analyst
Informa Group Plc.
Remote, United States
Custom content that engages and prompts action
Added 1 hour ago
W
Auto Care Center Team Associate
Walmart
OPELIKA, AL
- $14 to $27 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 1 hour ago
W
Auto Care Center Technician
Walmart
OPELIKA, AL
- $17 to $30 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 1 hour ago
W
Auto Care Center Service Manager
Walmart
ATHENS, AL
- $19 to $32 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 1 hour ago
Assistant Manager, Creative Operations - North America
Estée Lauder Companies
NY · New York
Reports to: Director, Creative Operations Creative Content Hub
Added 1 hour ago
Mechanical Design Engineer Stf - E4
Lockheed Martin
Littleton, CO · Littleton
Major Reviews & Documentation: provide content and brief as needed in program reviews to customers internal stakeholder. Responsible for fulfilling contract deliverables for IPT.
Added 1 hour ago
Project Management & Planning Operations Rep Stf - E4
Lockheed Martin
Marietta, GA · Marietta
…responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an…
Added 1 hour ago
Application Lab Specialist, Jackson MI
BASF
Jackson, MI
…to customer sites and other Surventis sites for work and/or…
Added 1 hour ago
Off-Road Technical Specialist
Ford Motor Company
Dearborn, MI
A Technical Evidence book outlining qualifications will be required for this position. Reference the table below for required content.
Added 1 hour ago
Specialist - Curriculum Dev-Fixed Term
Michigan State University(MSU)
East Lansing, MI
…and maintain shared course materials, including syllabi, LMS content, rubrics, and learning activities, to support consistent delivery across sites and modalities. - Work with IAT and…
Added 1 hour ago
SI
Special Education Self Contained Teacher
Stride Inc
Denver, CO
- $54,555 to $68,194 USD / year
The Special Education Self Contained Teacher is a state certified teacher responsible for delivering specific course content in an online environment. The Special Education Teacher must…
Added 1 hour ago
Elementary Reading Interventionist
Stride, Inc.
Lansing, MI
…and/or adapts the K12 curriculum in alignment with the state's content standards to meet the unique needs of each student;nn * Collaborates with general education teachers to meet the goals…

Manulife

GLOBAL KNOWLEDGE , TRAINING AND DEVELOPMENT LEAD

Boston, MA, United States

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Job details

Posting language: English
Posted: Oct 31, 2026

Original job description

The Global Knowledge Training and Development Lead plays a key role in enabling employees and service teams with the information, resources, and learning experiences needed to effectively navigate programs, processes, and services.

This role supports the governance, adoption, and continuous improvement of employee-facing knowledge while leading learning, readiness, and capability-building initiatives across Global People Services (GPS). The role helps ensure employees have access to accurate, accessible, and effective knowledge resources, while supporting the development of the skills and capabilities required to successfully adopt new processes, technologies, and ways of working.

Working closely with content owners, subject matter experts, and operational teams, the Knowledge Governance & Training Lead identifies opportunities to improve employee experience, self-service effectiveness, service delivery, and operational outcomes through effective knowledge and learning solutions. The role supports governance activities, business readiness, stakeholder enablement, and continuous improvement efforts that help drive organizational capability and long-term success.

Position Responsibilities

Enterprise Knowledge Governance

Support the governance, quality, and continuous improvement of employee-facing knowledge content and related processes.
Review and monitor knowledge assets to ensure alignment with established quality, accessibility, publishing, and governance standards.
Conduct content audits and support content lifecycle activities including reviews, feedback management, maintenance, and continuous improvement.
Provide guidance and coaching to content owners and authors on knowledge management standards, best practices, and content quality expectations.
Develop and maintain governance documentation, templates, job aids, and supporting resources.
Monitor knowledge performance metrics and identify opportunities to improve content quality, consistency, and user experience.
Support onboarding and enablement of content owners, authors, and approvers by providing training, guidance, and ongoing support related to knowledge management processes and standards.

Learning, Readiness & Capability Development

Design, develop, maintain, and deliver learning programs and resources that support Global People Services colleagues and stakeholders.
Support the adoption of new processes, technologies, and service delivery models through effective learning, readiness, and enablement strategies.
Facilitate engaging virtual and in-person training sessions and workshops.
Conduct learning needs assessments and recommend solutions that address capability gaps and business requirements.
Support operational readiness, system implementations, process improvements, and change initiatives through effective learning strategies.
Assess learning effectiveness using participant feedback, operational insights, and business outcomes, and identify opportunities to enhance capability-building and readiness programs.

Required Qualifications

Experience in knowledge management, learning and development, training, HR operations, or a related field.
Experience creating, maintaining, reviewing, or supporting knowledge content, operational procedures, documentation, or reference materials.
Experience applying content governance standards, quality review processes, or knowledge management practices.
Experience designing, developing, and delivering training programs and learning materials for diverse audiences.
Strong facilitation, presentation, and communication skills with the ability to translate complex information into clear and user-friendly content.
Experience collaborating with subject matter experts and stakeholders to develop knowledge and learning solutions.
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.

Preferred Qualifications

Experience supporting employee services, HR, shared services, or operational environments.
Experience with ServiceNow, SharePoint, or similar knowledge management platforms.
Experience developing digital learning using tools such as Articulate Storyline, Rise, or similar technologies.
Knowledge of adult learning principles and instructional design best practices.
Experience supporting global training programs, organizational readiness, or change enablement initiatives.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $61,875 - $103,125 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance .

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

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More about this job

Skills

Training and development
GPS
Process improvement
Coaching
Documentation
Provide training
Communication skills
Project management
ServiceNow
Microsoft SharePoint
Articulate Storyline
Adult education

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