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Added 12 mins ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Milwaukee, WI
- $132,500 to $338,300 USD / year
…decentralized operating models was underestimated. Because change management in a shared governance environment was treated as a communications exercise instead of a sustained engagement…
Added 39 mins ago
ND
Principal Scientist, Upstream Process Science
NantKwest Dba Immuni
Louisville, CO
- $34,986 USD / year
The Principal Scientist, Upstream Process Sciences role will manage the team responsible for upstream process development, process characterization, and scientific support activities for…
Added 2 hours ago
UO
Project Administrator
University of Southern California
Los Angeles, CA
- $80,000 to $86,381.13 USD / year
The Project Administrator will be responsible for the day-to-day administration, organization, and coordination of the HEALTH 4 ME project across participating states and partner…
Added 2 hours ago
UO
Research Lab Manager
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The lab's core team includes a Principal Investigator (Dr. Mike Gil), three PhD students, and one postdoctoral researcher, and typically 30-50 undergraduate research assistants working in…
Added 2 hours ago
Cancer Clinical Research Coordinator 2 – Breast Oncology (Hybrid)
Stanford
Stanford, CA
…trials. We are seeking candidates with excellent people and time management skills. Our staff run toward challenges, and you will have a demonstrated history of doing the same with a high…
Added 3 hours ago
Executive Vice President for Environment Fish and Wildlife
Bonneville Power Administration
Portland, OR
Added 3 hours ago
Supply Chain Manager, Capital Equipment
Calibrant Energy
Remote, United States
…negotiations, purchase order execution, and supplier relationship management through project delivery…
Added 3 hours ago
Sr. Customer Success Manager, Solutions
CADDi
Chicago, IL
Experience in consulting, strategy & operations, BizOps, project management, rotational leadership development programs, or customer success
Added 3 hours ago
Production ShiftLead (Night Shift 5:45pm6a)
UFP New York, LLC
BUFFALO, NY
Added 3 hours ago
NL
Research Coordinator
NYU Langone Medical Center
New York, NY
- $66,299.99 to $66,300 USD / year
Interfaces directly with patients/subjects, Principal Investigators, and Assistant Director of Research in support of the clinical trials. Establishes liaisons with relevant parties at the…
Added 5 hours ago
UO
Principal Systems Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…development, integration, environmental testing, launch, and mission operations. Working closely with scientists, project managers, and multidisciplinary engineering team, you will ensure…
Added 5 hours ago
UO
Research Instrumentation Team and Safety Manager
University of Colorado Denver
Boulder, CO
- $115,000 to $142,000 USD / year
Be responsible for project management, work distribution, and prioritization for shop activities to balance workload and meet Principal Investigator (PI) and research needs.
Added 5 hours ago
Principal Engineer, Waste Treatment and Reclamation
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
Conduct technical, constructability, safety, environmental, and risk reviews to ensure compliance with project requirements and applicable laws
Added 5 hours ago
Project Engineer of Foods Operations
Perdue Farms, Inc.
Washington, IN
Drive operational excellence and capital project success across foods operations as a Project Engineer. In this role, you lead capital planning and execution for harvest plants, ensuring…
Added 6 hours ago
UO
Senior/Principal Electrical Engineer - Spacecraft and Instruments
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…circuit-card assembly or instrument electrical subsystem, but people management is not the focus of the…
Added 6 hours ago
Technology Consulting Senior Principal
Accenture
Clayton, MO
…their technology investments by aligning IT spending, financial management, and business strategy. Through Technology Business Management (TBM), IT Financial Management (ITFM), and Cloud…
Added 7 hours ago
UO
COMBAT Open Rank-Research Scientist, Senior Research Scientist
University of Colorado Denver
Aurora, CO
- $90,000 USD / year
…Senior Research Scientist, have significant experience as a Project Management Professional (PMP), and will lead day-to-day operations of a large, translational research program spanning…
Added 7 hours ago
UO
Senior FPGA Development Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…spaceflight science instruments and spacecraft. This position is a principal individual-contributor and technical-lead role with responsibility for complex FPGA and adaptive system-on-chip…
Added 8 hours ago
UO
Finance Program Manager, Crown Institute
University of Colorado Denver
Boulder, CO
- $75,000 to $85,000 USD / year
…within the Institute. This position serves as a key partner to Principal Investigators (PIs), project teams, Institute leadership, and central university offices throughout the full award…
Added 8 hours ago
UO
Research Services Senior Professional
University of Colorado Denver
Aurora, CO
- $58,705 to $69,072 USD / year
…coordinating with investigators and administrative personnel on project management…
Added 10 hours ago
Principal Automation Engineer Optical Inspection SME
J&J Family of Companies
Wilson, NC
…problems, and implement corrective actions with Quality and…
Added 10 hours ago
M
Principal Product Design Researcher
Microsoft
United States
- $142,800 to $304,200 USD / year
…of the world’s most complex organizations.We are seeking a Principal Design Researcher to lead discovery and help customer engagements start in the right place. You will get close to…
Added 10 hours ago
M
Principal Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Drives project planning, anticipates future goals, and ensures compliance with security requirements. Guides experimentation, deployment, live site maintenance, and incident response,…
Added 11 hours ago
Associate Project Archaeologist
SWCA Incorporated
Cincinnati, OH
About the opportunity SWCA Environmental Consultants is seeking an Associate Project Archaeologist to support our Midwest operations in Chicago, IL. This role is a core member of our…
Added 11 hours ago
Associate Project Director, GRAPS - Job ID: 2035
Ascendis Pharma
Remote, United States
The Associate Project Director, GRAPS is a senior project-management professional who translates GRAPS priorities into disciplined execution across Global Regulatory Affairs, Global Patient…

Manulife

GLOBAL KNOWLEDGE , TRAINING AND DEVELOPMENT LEAD

Boston, MA, United States

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Job details

Posting language: English
Posted: Oct 31, 2026

Original job description

The Global Knowledge Training and Development Lead plays a key role in enabling employees and service teams with the information, resources, and learning experiences needed to effectively navigate programs, processes, and services.

This role supports the governance, adoption, and continuous improvement of employee-facing knowledge while leading learning, readiness, and capability-building initiatives across Global People Services (GPS). The role helps ensure employees have access to accurate, accessible, and effective knowledge resources, while supporting the development of the skills and capabilities required to successfully adopt new processes, technologies, and ways of working.

Working closely with content owners, subject matter experts, and operational teams, the Knowledge Governance & Training Lead identifies opportunities to improve employee experience, self-service effectiveness, service delivery, and operational outcomes through effective knowledge and learning solutions. The role supports governance activities, business readiness, stakeholder enablement, and continuous improvement efforts that help drive organizational capability and long-term success.

Position Responsibilities

Enterprise Knowledge Governance

Support the governance, quality, and continuous improvement of employee-facing knowledge content and related processes.
Review and monitor knowledge assets to ensure alignment with established quality, accessibility, publishing, and governance standards.
Conduct content audits and support content lifecycle activities including reviews, feedback management, maintenance, and continuous improvement.
Provide guidance and coaching to content owners and authors on knowledge management standards, best practices, and content quality expectations.
Develop and maintain governance documentation, templates, job aids, and supporting resources.
Monitor knowledge performance metrics and identify opportunities to improve content quality, consistency, and user experience.
Support onboarding and enablement of content owners, authors, and approvers by providing training, guidance, and ongoing support related to knowledge management processes and standards.

Learning, Readiness & Capability Development

Design, develop, maintain, and deliver learning programs and resources that support Global People Services colleagues and stakeholders.
Support the adoption of new processes, technologies, and service delivery models through effective learning, readiness, and enablement strategies.
Facilitate engaging virtual and in-person training sessions and workshops.
Conduct learning needs assessments and recommend solutions that address capability gaps and business requirements.
Support operational readiness, system implementations, process improvements, and change initiatives through effective learning strategies.
Assess learning effectiveness using participant feedback, operational insights, and business outcomes, and identify opportunities to enhance capability-building and readiness programs.

Required Qualifications

Experience in knowledge management, learning and development, training, HR operations, or a related field.
Experience creating, maintaining, reviewing, or supporting knowledge content, operational procedures, documentation, or reference materials.
Experience applying content governance standards, quality review processes, or knowledge management practices.
Experience designing, developing, and delivering training programs and learning materials for diverse audiences.
Strong facilitation, presentation, and communication skills with the ability to translate complex information into clear and user-friendly content.
Experience collaborating with subject matter experts and stakeholders to develop knowledge and learning solutions.
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.

Preferred Qualifications

Experience supporting employee services, HR, shared services, or operational environments.
Experience with ServiceNow, SharePoint, or similar knowledge management platforms.
Experience developing digital learning using tools such as Articulate Storyline, Rise, or similar technologies.
Knowledge of adult learning principles and instructional design best practices.
Experience supporting global training programs, organizational readiness, or change enablement initiatives.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $61,875 - $103,125 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance .

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

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More about this job

Skills

Training and development
GPS
Process improvement
Coaching
Documentation
Provide training
Communication skills
Project management
ServiceNow
Microsoft SharePoint
Articulate Storyline
Adult education

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