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Added just now
Principal Product Security Engineer
Cribl
Remote, United States
Cribl is looking for a Principal Product Security Engineer to serve as a hands-on technical authority at the intersection of application, cloud, and FedRAMP environment security. You will…
Added 2 mins ago
Senior Application Engineer
Synopsys
Exton, PA
In this role, the Senior Application Engineer will join the AGI IT Application team and will be responsible for maintaining and improving AGI’s Application Services, including daily…
Added 2 mins ago
Principal Application Engineer- Missile Defense
Synopsys
USA Off-Site, CO
Your simulation environments will inform acquisition decisions for missile defense systems that protect national security infrastructure
Added 2 mins ago
Applications Engineering, Architect- Missile Defense
Synopsys
Exton, PA
Your work will contribute to the national security mission by providing trusted modeling and simulation capabilities that support critical defense programs
Added 2 mins ago
MB
Project Manager, Bridges & Structures
Massachusetts Bay Transportation Authority
Boston, MA
- $147,268.94 USD / year
Added 6 mins ago
Senior Software Engineer - Database Automation and Platform Engineering
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
As a Senior Software Engineer, you will play a key role in designing, developing, and maintaining automation solutions that support enterprise database platforms. This position combines…
Added 6 mins ago
Senior Software Engineer, Database Automation
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…engineering excellence, and innovation. As a Senior Software Engineer, you'll play a critical role in modernizing database operations by building scalable automation solutions that improve…
Added 8 mins ago
Senior Systems Engineer, Vehicle Security
Waymo
Mountain View, CA
Develop and own comprehensive vehicle system security requirements aligned with the high-level vehicle platform security strategy
Added 8 mins ago
Project Manager I or II
Duke Energy Carolinas, LLC
Charlotte, NC
…schedule, cost, quality, environmental, safety, communications, security, and…
Added 9 mins ago
Senior Software Engineer
Harvard University
Boston, MA
The Senior Software Engineer role focuses on developing secure new applications and functionality, enhancing and supporting existing applications, providing system redundancy, and…
Added 10 mins ago
Software Application Helpdesk Support Engineer
MANTECH
Chantilly, VA
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968,…
Added 13 mins ago
RA
Sr. Embedded Software Engineers
Rivian and Volkswagen Group Technologies
Palo Alto, CA
- $188,000 to $220,000 USD / year
The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more…
Added 13 mins ago
RA
Staff Embedded Software Engineers
Rivian and Volkswagen Group Technologies
Palo Alto, CA
- $222,000 to $279,000 USD / year
The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more…
Added 13 mins ago
Senior End User Engineer
Fiserv
Berkeley Heights, NJ
The End User Computing Windows Engineer is responsible for providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating…
Added 14 mins ago
IG
QA Engineer
Insight Global
Fort Lauderdale, FL
- From $51 USD / hour
o Familiarity with security testing practices and tools (e.g., OWASP guidelines, vulnerability scanners).
Added 14 mins ago
I
Sr. Software Engineer (Core Policy)
Immuta
College Park, MD · Columbus, OH · Boston, MA
- $155,000 to $170,000 USD / year
…AI can access the data they need while enterprises maintain security, compliance, and…
Added 15 mins ago
Data and ML Engineer
Booz Allen Hamilton_United States
McLean, VA
…unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when it’s gathered from disparate sources. We need a data…
Added 15 mins ago
Test and Evaluation Engineer
Booz Allen Hamilton_United States
San Diego, CA
…That’s why we need you, an experienced Test and Evaluation Engineer who knows how to thoroughly test software and work with developers to make sure our team releases the best software…
Added 15 mins ago
Model-Based Systems Engineer, Junior
Booz Allen Hamilton_United States
El Segundo, CA
Model-Based Systems Engineer, JuniorThe Opportunity:
Added 15 mins ago
Platform and Data Engineer
Booz Allen Hamilton_United States
Honolulu, HI
…unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when it’s gathered from disparate sources. We need a data…
Added 15 mins ago
ICAM Engineer
Booz Allen Hamilton_United States
Charleston, SC · Washington, DC
The engineer will work with software developers, infrastructure engineers, and security personnel to connect identity services with mission systems. Candidates should understand how…
Added 15 mins ago
Power Platform Developer
Booz Allen Hamilton_United States
Arlington, VA
As a low-code/no-code solution engineer, you know how to harness the latest technologies by developing low-code platforms and creating user-friendly solutions for your clients. We’re…
Added 15 mins ago
Senior Specialist, Manufacturing Engineering
L3Harris Technologies
Palm Bay, FL
Job Title: Senior Specialist, Manufacturing Engineer
Added 15 mins ago
Staff Software Engineer, Google Ads, Full Stack
Google
New York, NY
…computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing…
Added 16 mins ago
C
Software Engineer Embedded Systems I (Full Time) - United States
Cisco
San Jose, CA
- Full-time
You are a passionate engineer skilled in low-level programming, networking protocols, and hardware-software integration, with strong communication and collaboration abilities. You thrive in…

MANTECH

Software Application Helpdesk Support Engineer

Chantilly, VA, United States

The projected compensation range for this position is $91,600.00-$153,800.00.

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Job details

Pay: The projected compensation range for this position is $91,600.00-$153,800.00.
Posting language: English

Original job description

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now - unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Software Application Helpdesk Support Engineer to join our team in Chantilly, VA.

The Software Application Helpdesk Support Engineer will leverage their strong technical background and knowledge to support the Sponsor's custom software applications, to include assisting enterprise clients with complex software configurations, application errors, data inquiries, and integration workflows.

Responsibilities include but are not limited to:

Diagnosing, isolating, and resolving complex application errors, workflow interruptions, and software anomalies reported by users.
Writing basic to intermediate database queries to verify data integrity, investigate user-reported discrepancies, and troubleshoot reporting issues.
Reviewing and analyzing API payloads, webhooks, and third-party integration logs to identify where data exchanges are failing.
Owning technical issues from initial report through resolution, including documenting troubleshooting steps and root causes in ServiceNow.
Replicating and documenting verified software defects with clear technical evidence for escalation to Product and QA engineering teams.
Creating and maintaining user-facing help articles, FAQs, and internal knowledge base documentation regarding application features and updates.

Minimum Qualifications:

Bachelor’s degree with 2 or more years of experience supporting software applications, SaaS products, or web-based platforms; or a High School Diploma/GED with 6 or more additional years of relevant experience in lieu of a degree
Strong foundational knowledge of SQL (or NoSQL) to query databases for data verification and troubleshooting.
Familiarity with HTML, CSS, JavaScript, and browser developer tools to diagnose front-end application behavior.
Understanding of RESTful APIs and experience using log viewers or API tools (e.g., Postman, Splunk, Datadog) to investigate errors.
Familiarity with cloud-based architectures (AWS or Azure) and enterprise support platforms such as ServiceNow.
Ability to communicate technical workflows clearly to non-technical users and collaborate with software developers for code fixes.

Preferred Qualifications:

Active technical certification such as CompTIA A+, Network+, or Security+.
Experience supporting custom software applications for the NRO or similar Intelligence Community environments.
Demonstrated ability to perform analytical problem-solving with patience and professionalism during critical software disruptions.

Clearance Requirements:

An active TS/SCI with CI Polygraph.

Physical Requirements:

Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

The projected compensation range for this position is $91,600.00-$153,800.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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More about this job

Skills

Technical support
Workflow
Software anomalies
Troubleshoot
Reporting
Troubleshooting
ServiceNow
Documentation
SQL
NoSQL
HTML
CSS
JavaScript
API development
Postman
Splunk
Datadog
AWS
Microsoft Azure
A+
Network+
Security+
Problem solving
Office equipment
Presentation skills

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