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Principal Product Security Engineer
Cribl
Remote, United States
Cribl is looking for a Principal Product Security Engineer to serve as a hands-on technical authority at the intersection of application, cloud, and FedRAMP environment security. You will…
Added just now
Marketing Engineer (AI Agents)
Cresta
Remote, United States
As Cresta’s first Marketing Engineer (AI Agents), you'll own the systems behind how Cresta shows up on the internet. In this role, you will own the technical decisions behind cresta.com and…
Added just now
AI Growth Engineer
Cresta
Remote, United States
As Cresta’s first AI Growth Engineer, you'll own the systems behind how Cresta shows up on the internet. In this role, you will own the technical decisions behind cresta.com and help shape…
Added 1 min ago
Mechanical Engineer III -(E3)
Applied Materials
Santa Clara, CA · Santa Clara
…of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more…
Added 2 mins ago
Senior Application Engineer
Synopsys
Exton, PA
In this role, the Senior Application Engineer will join the AGI IT Application team and will be responsible for maintaining and improving AGI’s Application Services, including daily…
Added 2 mins ago
Principal Application Engineer- Missile Defense
Synopsys
USA Off-Site, CO
Your work will directly support the development of AI-driven decision support tools used in time-critical defense scenarios
Added 2 mins ago
MB
Project Manager, Bridges & Structures
Massachusetts Bay Transportation Authority
Boston, MA
- $147,268.94 USD / year
Will indirectly oversee support personnel. Includes Assistant Project Managers, Project Coordinators, Resident Engineers, Construction Inspectors and other administrative personnel as…
Added 3 mins ago
Software Development Engineer, Amazon Quick
Amazon Development Center U.S., Inc.
Seattle, WA
The Amazon Quick team is looking for an exceptional Software Development Engineer for a strategic new initiative. Amazon Quick is a generative AI–powered assistant that can answer…
Added 5 mins ago
SO
Engineer 6 Deridder Construction
State of Louisiana
DeRidder, LA
- $54.06 to $69.5 USD / hour
Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of…
Added 5 mins ago
SO
OPERATING ENGINEER 1 - 2
State of Louisiana
Pineville, LA
- $18.38 to $33.08 USD / hour
Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of…
Added 5 mins ago
Artificial Intelligence Software Engineer
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…contribute to the company’s success. As a(n) Artificial Intelligence Engineer within PNC's technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Strongsville, OH,…
Added 5 mins ago
Software Engineer - AI
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…opportunity to contribute to the company’s success. As a(n) Software Engineer - AI within PNC's technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Strongsville, OH,…
Added 5 mins ago
Software Engineer - AI Agents / Generative AI
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…opportunity to contribute to the company’s success. As a Software Engineer - AI Agents / Generative AI within PNC's technology organization, you will be based in Pittsburgh, PA, Dallas, TX,…
Added 5 mins ago
Senior Software Engineer, Database Automation Engineer
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…contribute to the company’s success. As a Senior Database Automation Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Birmingham, AL, Denver,…
Added 5 mins ago
Senior Software Engineer - Database Automation and Platform Engineering
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
As a Senior Software Engineer, you will play a key role in designing, developing, and maintaining automation solutions that support enterprise database platforms. This position combines…
Added 5 mins ago
Senior Software Engineer, Database Automation
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…to contribute to the company’s success. As a Senior Software Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA, Denver, CO, Dallas, TX, Strongsville, OH or…
Added 6 mins ago
Director, Software Engineer
Western Governors University
Salt Lake City, UT
Actively drives the full software development life cycle, including requirements analysis, feasibility estimates, design, coding, documentation, testing, implementation, and ongoing support.
Added 6 mins ago
Senior Software Engineer
Western Governors University
Salt Lake City, UT
…technology, AI, and workforce development. As a Senior Software Engineer, you will play a key role in designing, building, and evolving the platforms that support WGU students and internal…
Added 7 mins ago
CC
Commercial HVAC Mechanical Project Manager (Remote)
Carrier Corporation
Remote, United States
- $79,000 to $158,000 USD / year
…positively representing the company in all client and architect/engineer…
Added 8 mins ago
Senior Engineer (Substation Structural & Foundation Design)
Duke Energy Carolinas, LLC
Charlotte, NC
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, November 19, 2026
Added 9 mins ago
Senior Software Engineer
Harvard University
Boston, MA
The Senior Software Engineer role focuses on developing secure new applications and functionality, enhancing and supporting existing applications, providing system redundancy, and…
Added 10 mins ago
Software Application Helpdesk Support Engineer
MANTECH
Chantilly, VA
MANTECH seeks a motivated, career and customer-oriented Software Application Helpdesk Support Engineer to join our team in Chantilly, VA.
Added 11 mins ago
Mech Engineer
Ossid LLC
Battleboro, NC
Ossid is seeking a Mechanical Engineer to join their engineering team in design, development, and support of the lifecycle of food and medical device packaging machine systems. This…
Added 12 mins ago
Environmental Health & Safety Engineer (Satellites)
SpaceX
Redmond, WA
…team, you will play a pivotal role in providing technical EHS support to our satellite manufacturing teams. You will provide technical expertise and assist in the implementation of all…
Added 13 mins ago
Graduate Rail Systems Engineer - 2027
Mott MacDonald Group
Seattle, WA
…collaborating to achieve better outcomes, and growing with support every step of the…

MANTECH

Software Application Helpdesk Support Engineer

Chantilly, VA, United States

The projected compensation range for this position is $91,600.00-$153,800.00.

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Job details

Pay: The projected compensation range for this position is $91,600.00-$153,800.00.
Posting language: English

Original job description

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now - unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Software Application Helpdesk Support Engineer to join our team in Chantilly, VA.

The Software Application Helpdesk Support Engineer will leverage their strong technical background and knowledge to support the Sponsor's custom software applications, to include assisting enterprise clients with complex software configurations, application errors, data inquiries, and integration workflows.

Responsibilities include but are not limited to:

Diagnosing, isolating, and resolving complex application errors, workflow interruptions, and software anomalies reported by users.
Writing basic to intermediate database queries to verify data integrity, investigate user-reported discrepancies, and troubleshoot reporting issues.
Reviewing and analyzing API payloads, webhooks, and third-party integration logs to identify where data exchanges are failing.
Owning technical issues from initial report through resolution, including documenting troubleshooting steps and root causes in ServiceNow.
Replicating and documenting verified software defects with clear technical evidence for escalation to Product and QA engineering teams.
Creating and maintaining user-facing help articles, FAQs, and internal knowledge base documentation regarding application features and updates.

Minimum Qualifications:

Bachelor’s degree with 2 or more years of experience supporting software applications, SaaS products, or web-based platforms; or a High School Diploma/GED with 6 or more additional years of relevant experience in lieu of a degree
Strong foundational knowledge of SQL (or NoSQL) to query databases for data verification and troubleshooting.
Familiarity with HTML, CSS, JavaScript, and browser developer tools to diagnose front-end application behavior.
Understanding of RESTful APIs and experience using log viewers or API tools (e.g., Postman, Splunk, Datadog) to investigate errors.
Familiarity with cloud-based architectures (AWS or Azure) and enterprise support platforms such as ServiceNow.
Ability to communicate technical workflows clearly to non-technical users and collaborate with software developers for code fixes.

Preferred Qualifications:

Active technical certification such as CompTIA A+, Network+, or Security+.
Experience supporting custom software applications for the NRO or similar Intelligence Community environments.
Demonstrated ability to perform analytical problem-solving with patience and professionalism during critical software disruptions.

Clearance Requirements:

An active TS/SCI with CI Polygraph.

Physical Requirements:

Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

The projected compensation range for this position is $91,600.00-$153,800.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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More about this job

Skills

Technical support
Workflow
Software anomalies
Troubleshoot
Reporting
Troubleshooting
ServiceNow
Documentation
SQL
NoSQL
HTML
CSS
JavaScript
API development
Postman
Splunk
Datadog
AWS
Microsoft Azure
A+
Network+
Security+
Problem solving
Office equipment
Presentation skills

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