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MANTECH seeks a motivated, career and customer-oriented Senior Video Teleconferencing Technician to join our team in Doral, FL.
Responsibilities include but are not limited to:
- Perform Tier I & II customer support for VTC systems in a fast-paced environment
- Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
- Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
- Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
- Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)
Minimum Qualifications:
- Highschool Diploma.
- A Bachelor’s Degree in Information Technology, Computer Science or a similar field of study is equivalent to 2 years of relevant experience.
- 5 years’ experience providing tier 1 and tier 2 customer support for Video Teleconferencing systems or in a related role.
- Fundamental understanding of IP networks and how they are implemented in support of VTC systems
Preferred Qualifications:
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Clearance Requirements:
- Must have a current/active Top Secret clearance.
- Must be eligible to obtain a TS/SCI clearance
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.
