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MT
Cost Estimator
Matrix Technologies
Remote, United States
- $78,000 to $100,000 USD / year
Matrix Technologies is a 100% employee-owned engineering, construction, automation, and digital transformation company delivering full lifecycle solutions to industrial clients. From…
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Senior Supplier Quality Engineer
Aumovio
New Braunfels, TX
…braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the…
Added 1 min ago
Water Resources Engineer
Kimley-Horn
Orlando, FL
4+ years of relevant engineering design experience
Added 1 min ago
Civil Design Technician - Roadway
Kimley-Horn
Richardson, TX
The candidate will develop concepts as well as work on preliminary engineering and final design for projects
Added 1 min ago
CAD Operator - Water/Wastewater
Kimley-Horn
St. Petersburg, FL
This person will develop technical drawings and plans using CAD software
Added 1 min ago
Roadway Engineer
Kimley-Horn
Orlando, FL
Assist in the development of project plans, feasibility studies, and cost estimates for roadway infrastructure projects
Added 1 min ago
Traffic Operations Engineer
Kimley-Horn
Fort Worth, TX
Perform traffic engineering and project management tasks to deliver a wide variety of transportation design and planning, transit, traffic engineering, safety, and intelligent…
Added 1 min ago
Software Integration Engineer - Associate
iCapital
Colorado Springs, CO · Salt Lake City, UT
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that…
Added 1 min ago
Software Integration Engineer - Associate
iCapital
Salt Lake City, UT · Colorado Springs, CO
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that…
Added 1 min ago
Software Integration Engineer - Associate
iCapital
Colorado Springs, CO · Salt Lake City, UT
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that…
Added 1 min ago
Senior Software Integration Engineer - Assistant Vice President
iCapital
Colorado Springs, CO · Salt Lake City, UT
iCapital is looking to hire a Senior Software Integration Engineer - AVP to deliver robust, scalable and high-quality integration solutions across complex client and product ecosystems.…
Added 1 min ago
Senior Software Integration Engineer - Assistant Vice President
iCapital
Salt Lake City, UT · Colorado Springs, CO
iCapital is looking to hire a Senior Software Integration Engineer - AVP to deliver robust, scalable and high-quality integration solutions across complex client and product ecosystems.…
Added 1 min ago
Senior Software Integration Engineer - Assistant Vice President
iCapital
Colorado Springs, CO · Salt Lake City, UT
iCapital is looking to hire a Senior Software Integration Engineer - AVP to deliver robust, scalable and high-quality integration solutions across complex client and product ecosystems.…
Added 1 min ago
Senior Mechanical Engineer/Project Manager
Pennoni
Newark, DE
Support business development efforts by expanding existing client relationships and identifying opportunities for new work.
Added 1 min ago
Sr. Specialist, Quality Process Engineer - Precision Measurement
L3Harris Technologies
Canoga Park, CA
…have an advanced understanding of ASME Y14.5, Zeiss Calypso software or other CMM programming, measurement uncertainty/capability and a background in multiple precision measurement…
Added 1 min ago
Lead, Electrical Engineer
L3Harris Technologies
Alpharetta, GA
Coordinate with project engineering, program management, systems engineering, hardware engineering, software engineering, and certification stakeholders across multiple locations.
Added 1 min ago
Assistant Project Manager
Southern Industrial Constructors, Inc.
Austin, TX
Performs administrative tasks as required, including preparing estimates and invoices and keeping track of the project’s progress, usually with the help of specific software
Added 1 min ago
INT001.Intern Maintenance
Tampa Airport
Tampa, FL
Reporting to the Enterprise Asset Manager, the Asset Management Intern is responsible for supporting HCAA’s development of the asset database for Tampa Airport. The Asset Management Intern…
Added 1 min ago
Facility Manager, Texas
Apex Clean Energy
Harlingen, TX
Bachelor's degree in business, engineering, or a related field
Added 2 mins ago
DevOps Engineer
REPAY Management Services
Tempe, AZ
Experience working with and supporting software development teams.
Added 2 mins ago
Production Leader - Nights
Mars Wrigley Conf. (MCNA)
United States
…quality, continuous improvement, performance management, associate development, team engagement and operating results for their assigned area through shift-based leadership of a line or…
Added 2 mins ago
LB
Forward Deployed Engineer
Luv Bridal
American Fork, UT
- $110,000 to $120,000 USD / year
Develop solutions using established engineering standards, commonly accepted best practices, and consistent development methodologies.
Added 2 mins ago
Software Development Manager, Amazon Robotics
Amazon.com Services LLC
Bellevue, WA
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build…
Added 2 mins ago
Sr. Technical Program Manager, Amazon Leo Country Expansion
Amazon Kuiper Commercial Services LLC
Redmond, WA
- 5+ years of technical program management working directly with software engineering teams experience
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Production Control TPM, Central Operations Production Control
Amazon Data Services, Inc.
Herndon, VA
- 3+ years of software development experience

MANTECH

Incident Technician

Tysons, VA, United States

The projected compensation range for this position is $75,500.00-$125,600.00.

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Job details

Pay: The projected compensation range for this position is $75,500.00-$125,600.00.
Experience: ● HS Diploma and 6+ years of relevant experience OR Associates degree and 4+ years of experience OR Bachelor’s degree and 2+ years of experience
Posting language: English

Original job description

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now - unleash your potential with MANTECH!

MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in Tysons, VA, with occasional travel to Chantilly. In this role, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment.

You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs.

Responsibilities include, but are not limited to:

Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed.
Support installation, configuration, relocation, and documentation of desktop IT equipment - including workstations, peripherals, phones, AV components, and network devices.
Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity while restoring services, determining root causes, and maintaining accurate logs, records, and status reports.
Provide clear communication and user assistance, including guidance on system procedures, application use, downtime processes, and updates during outages or service restoration.
Travel locally between customer buildings and support temporary assignments as required.
Support coverage as part of a team operating between 6:00 AM and 2:30 PM. The required work shift is Monday through Friday, 9:30 AM to 6:00 PM.

Basic Qualifications:

HS Diploma and 6+ years of relevant experience OR Associates degree and 4+ years of experience OR Bachelor’s degree and 2+ years of experience
Experience providing technical support in a help desk, service desk, installation, or incident management role.
Ability to troubleshoot and resolve hardware, software, network, and telecommunications issues.
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
Knowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools.
Experience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.

Preferred Qualifications:

CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
Experience in a technical help desk position and IT hardware/cabling installation.
Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management).
Strong problem-solving, communication, and customer service skills.
Ability to quickly adapt to evolving tasks and mission requirements.

Clearance Requirements:

Must have an active TS/SCI clearance with Polygraph.

Physical Requirements:

Ability to remain stationary up to 50% of the time.
Ability to move throughout buildings, access under desks, raised floors, and confined spaces.
Ability to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed).
Must be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment.
Ability to operate computers, phones, and standard office equipment for extended periods.

The projected compensation range for this position is $75,500.00-$125,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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