Jobs in the United States

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Added 1 hour ago
SYSTEMS ENGINEER
City of New York
Brooklyn, NY
Added 1 hour ago
Senior Financial Analyst
Leidos
Huntsville, AL
Knowledge of Leidos Financial Systems such as Costpoint, Oracle Analytics Cloud, Cognos, Power BI, and ServiceNow.
Added 3 hours ago
7
Facilities Help Desk Specialist
7-Eleven
Enon, OH
- $16 to $27.5 USD / hour
…through multiple channels, including telephone, email, and ServiceNow tickets. Key responsibilities include answering calls, creating work orders, processing rejected work orders, and…
Added 3 hours ago
Manager Salesforce Applications
Advanced Drainage Systems, Inc.
Hilliard, OH
Added 3 hours ago
Netsuite Developer
GLOBAL PAYMENT HOLDING COMPANY
Cincinnati, OH
Added 3 hours ago
ServiceNow Senior Technical Consultant/Technical Lead
DXC Technology
Columbus, OH
ServiceNow System Administrator, Certified Implementation Specialist and / or Certified Application Developer certifications preferred
Added 4 hours ago
BD Support Senior Manager
Orrick Herrington & Sutcliffe LLP
Any US Office · UNAVAILABLE · New York, NY · San Francisco, CA
…incoming requests through workflow tools and systems (including ServiceNow or equivalent) so the right resource is assigned and work is prioritized and delivered to a high…
Added 5 hours ago
End User and Systems (AV/VTC) Technician
CACI International
Pensacola, FL
Added 6 hours ago
EG
Senior Software Engineer
Eliassen Group
Orlando, FL
- $86.96 to $90.31 USD / hour
…The role focuses on secure, permission-aware solutions across ServiceNow, Workday, Azure Entra ID, and related content systems. You will partner with platform vendors and internal teams to…
Added 6 hours ago
Cloud Solutions Architect
Rapid Cycle Solutions, LLC
Springfield · Springfield, VA
…products. Additionally, the position requires support for a ServiceNow platform deployed across an enterprise…
Added 6 hours ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Automation and CI/CD experience (Python, Bash, PowerShell, Jenkins, Artifactory, Ansible) and ITSM tools such as ServiceNow.
Added 6 hours ago
Senior Cloud Engineer
CACI International
Bethesda, MD
Integrate CloudDoors workflows with customer request, approval, and identity services, including ServiceNow, UView, single sign-on (SSO), and role-based access control (RBAC), as applicable.
Added 6 hours ago
M
FLEX Manager, Hotel Transitions
Marriott
Bethesda, MD
- $31.73 to $49.95 USD / hour
Act as point of escalation for owners/franchisees to assist with access issues to systems, inclusive of ServiceNow (SNOW) ticket management.
Added 6 hours ago
J
Risk Management Specialist (Austin)
Austin, TX
- $5,687.5 USD / month
- Direct working experience handling incident response and case ticketing workflows using ServiceNow or comparable platforms.
Added 7 hours ago
ServiceNow Developer Senior – Electronic Health Records – Remote!
GD Information Technology, Inc.
Remote, United States
Our work depends on a ServiceNow Developer Senior joining our team to support the Indian Health Service (IHS) Electronic Health Records Modernization (EHRM) program. As a ServiceNow…
Added 7 hours ago
Customer Experience Management Consultant, Medallia
Deloitte
Austin, TX · Dallas, TX · Houston, TX
…platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export…
Added 8 hours ago
IT Deskside Support Specialist
Xanterra Travel Collection
Eau Claire, WI
Added 11 hours ago
BN
Supervisor, Student Services
Boldyn Networks US Operations LLC
Remote, United States
- $20 to $22 USD / hour
Proficiency with support and workforce management systems such as ServiceNow and Workday.
Added 11 hours ago
Governance, Risk, and Compliance Administrator - Cyber and Enterprise Risk Management
Penn State Health
Hershey, PA
Minimum two (2) years GRC Platforms (Riskonnect, Archer, ServiceNow, or equivalent).
Added 11 hours ago
Principal Enterprise Architect
Wolters Kluwer United States Inc.
Wichita, KS · Coppell, TX · Riverwoods, IL · Kennesaw, GA
Added 11 hours ago
SAP GRC Lead
GAF
Parsippany, NJ
Experience integrating GRC workflows with ITSM platforms (ServiceNow, Jira) for automated access requests
Added 12 hours ago
Senior Salesforce Developer (Remote - US)
ICF Incorporated, LLC
Reston, VA
…world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation,…
Added 12 hours ago
Quality Assurance Analyst (Remote - US)
ICF Incorporated, LLC
Reston, VA
…world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation,…
Added 12 hours ago
Sr. Production Support Engineer
Retail Services & Systems, Inc
United States
…operational alerts, reports, and metrics), specifically in Jira, ServiceNow, Confluence, or equivalent; Issue tracking and knowledge management tool (Jira, ServiceNow, Confluence, or…
Added 12 hours ago
EF
Senior IT Asset Management Analyst
Exeter Finance Corp
Irving, TX
- $92,200 to $126,800 USD / year
6 to 8 years expertise in using asset management tools and software (e.g., ServiceNow, Ivanti, or similar platforms).

MANTECH

Incident Technician

Tysons, VA, United States

The projected compensation range for this position is $75,500.00-$125,600.00.

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Job details

Pay: The projected compensation range for this position is $75,500.00-$125,600.00.
Experience: ● HS Diploma and 6+ years of relevant experience OR Associates degree and 4+ years of experience OR Bachelor’s degree and 2+ years of experience
Posting language: English

Original job description

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now - unleash your potential with MANTECH!

MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in Tysons, VA, with occasional travel to Chantilly. In this role, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment.

You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs.

Responsibilities include, but are not limited to:

Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed.
Support installation, configuration, relocation, and documentation of desktop IT equipment - including workstations, peripherals, phones, AV components, and network devices.
Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity while restoring services, determining root causes, and maintaining accurate logs, records, and status reports.
Provide clear communication and user assistance, including guidance on system procedures, application use, downtime processes, and updates during outages or service restoration.
Travel locally between customer buildings and support temporary assignments as required.
Support coverage as part of a team operating between 6:00 AM and 2:30 PM. The required work shift is Monday through Friday, 9:30 AM to 6:00 PM.

Basic Qualifications:

HS Diploma and 6+ years of relevant experience OR Associates degree and 4+ years of experience OR Bachelor’s degree and 2+ years of experience
Experience providing technical support in a help desk, service desk, installation, or incident management role.
Ability to troubleshoot and resolve hardware, software, network, and telecommunications issues.
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
Knowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools.
Experience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.

Preferred Qualifications:

CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
Experience in a technical help desk position and IT hardware/cabling installation.
Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management).
Strong problem-solving, communication, and customer service skills.
Ability to quickly adapt to evolving tasks and mission requirements.

Clearance Requirements:

Must have an active TS/SCI clearance with Polygraph.

Physical Requirements:

Ability to remain stationary up to 50% of the time.
Ability to move throughout buildings, access under desks, raised floors, and confined spaces.
Ability to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed).
Must be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment.
Ability to operate computers, phones, and standard office equipment for extended periods.

The projected compensation range for this position is $75,500.00-$125,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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