Print Support Technician

Our client, a technology services organization, is seeking a Print Support Technician to join their team. As a Print Support Technician, you will be part of the customer support organization supporting on-site service delivery.

Job Title: Print Support Technician

Location: Cincinnati, OH (must reside in Cincinnati, OH or commute daily to the customer site)

Pay Range: $20- $25

What's the Job?

• Monitor assigned systems to detect performance issues and resolve technical problems on supported hardware, software, and applications using established protocols.
• Identify incident trends and escalate incidents within strict timeframes while following documented procedures.
• Perform routine installations and configurations, assembling and integrating system/product components according to standard protocols.
• Respond to common service, product, technical, and customer-relations inquiries to ensure prompt resolution and high customer satisfaction.
• Execute approved, documented scripted change management activities while adhering to incident, change, and problem management processes.

What's Needed?

• High School Diploma, GED, or higher secondary education, or equivalent work experience demonstrating competence.
• Typically 2–5 years of related experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and ensure adequate toner/consumables/paper availability at customer sites.
• Hands-on experience clearing paper jams, performing initial troubleshooting, and assisting end users with device functionality.
• Comfort coordinating with internal teams and partners (including SW-branded support coordination) and reporting customer dissatisfaction to the appropriate leadership.

What's in it for me?

• Opportunity to deliver reliable, on-site technical support and directly improve the customer experience.
• Clear operational expectations with daily production goals and contract-required response time standards.
• Structured work aligned to strategy, with collaboration to support process improvements and standardized operations.
• Hands-on responsibilities that include device swaps with spares, usage page collection as needed, and consumables management.
• Work that emphasizes confidentiality, independent judgment within established standards, and consistent execution of business processes.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.