Title: (Lab Technician) - Complaint Investigations
Location: Alameda, CA
Duration: 6 Months
Shifts: 1:30pm - 10pm
100% Onsite
Pay: $31
Qualifications:
- Entry Level Lab Technician in the Complaint Investigations Lab
- Level Lab Technician in the Complaint Investigations Lab
- Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position
Responsibilities :
- Unpacking boxes safely and sorting the returned products accordingly by product lines.
- Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
- The Technician will document complaint investigations in the Complaint Handling System.
- The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
- Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
Must Have :
- proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.
- Ability to work in a team setting is a plus.
- Ability to follow written work instructions of SOP’s is required.
- Good documentation skills are a must.
- Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
- Ability to focus while performing repetitive and routine investigations is a must.
- Great fit for workers with Inspection and Quality experience.
Preferred, not mandatory :
- Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
- Knowledge of Electronic Troubleshooting is preferred.
Education :
- Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.