HP Technical Support Specialist

Our client, an IT services and support organization is seeking a Technical Support Specialist to join their team. As a Technical Support Specialist, you will be part of the Customer Support organization supporting remote and local accounts. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to solve technical problems with independent judgment, which will align successfully in the organization.

Job Title: Technical Support Specialist

Location:Oronoco, MN

Pay Range: $17- $22/hr

What's the Job?

• Maintain high-level customer satisfaction by clarifying customer needs and ensuring they are met.
• Handle customer-relation problems promptly and appropriately, escalating issues according to established procedures.
• Provide software service, post-sales or service delivery support, and solve application problems for remote or local accounts on standard and specialized systems.
• Deliver direct post-sales systems technical support to end users and HP Authorized Service Providers.
• Use proactive monitoring procedures/tools to identify problem prevention opportunities and resolve technical issues on assigned hardware and software platforms.

What's Needed?

• Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields, or a Degree holder with 1-2 years of relevant working experience.
• Thorough understanding of general and technical aspects of onsite system repair work, including advanced knowledge of operating systems and software.
• Basic networking, operating systems, and troubleshooting knowledge, with the ability to apply it to real-world support scenarios.
• Strong communication skills, problem analysis, and presentation skills to explain solutions clearly and professionally.
• Ability to work under high-pressure situations, perform with limited supervision, and collaborate effectively in a team environment.

What's in it for me?

• Opportunity to apply developed technical knowledge to a wide variety of moderately complex support assignments.
• Role focused on customer satisfaction, where your problem-solving directly improves the customer experience.
• Hands-on experience supporting remote and local accounts across assigned hardware and software platforms.
• Structured escalation pathways and established procedures to help you resolve issues effectively.
• A team environment where proactive monitoring and continuous improvement are part of the work.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.