Customer Service Analyst

Main Tasks

• Managing remote customer service and support via phone, online chat, or text, including call center-based support
• Overseeing customer issues analysis and resolution (typically performed in an office environment)
• Managing customer service at the distribution centre regarding product returns and repairs, or at the walk-in customer service facility in the field
• Acting as a liaison between customers and the production and distribution departments regarding specific customer orders
• Controlling accurate and up-to-date records of customer information in the customer database
• Overseeing report preparation related to customer inquiries, sales trends, customer complaints, delivery/service problems and reasons for product returns