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Added 1 day ago
Associate Director, DT P2S S/4Hana Workstream Lead (Remote)
RTX
Remote, United States
Our Pratt & Whitney Digital Process & Systems Transformation (PST) team has a new remote opportunity for an Associate Director, DT Plan to Sustain Transformation Workstream Lead.
Added 2 days ago
Global Enterprise Program Lead
BD (Becton, Dickinson and Company)
Franklin Lakes, NJ
We are seeking a Senior Director to lead a major enterprise program within GBS and to serve as a trusted partner to the EVP, GBS Lead. This is a hybrid, high-impact role that combines three…
Added 3 days ago
SAP Finance Associate Director
Accenture LLP Company
NY
Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to:
Added 7 days ago
C
SAP FICO Architect - Associate Director - 00071180701
Cognizant
Houston, TX
- $121,126 to $180,000 USD / year
Mentor functional and project teams on SAP S/4HANA Finance, FICO, and RE-FX best practices.
Added 16 days ago
Lead Engineer II - F5 Technical Lead/SME
KPMG LLP
Cincinnati, OH
…future as we are, join our team. KPMG is currently seeking an Associate Director, Network Engineer - F5 Technical Lead to join our Digital Nexus organization. Responsibilities: - Serve as…
Added 17 days ago
Associate Director/Director, Enterprise Applications
Stemline Therapeutics, Inc.
NEW YORK, NY
Added 17 days ago
Lead Engineer II - F5 Technical Lead/SME / 138075
KPMG LLP
Jackson, MS
Added 21 days ago
Lead Engineer II - F5 Technical Lead/SME
KPMG LLP
Cincinnati, OH
KPMG is currently seeking an Associate Director, Network Engineer - F5 Technical Lead to join our Digital Nexus organization.
Added 21 days ago
SAP Functional Architect Associate Director
Robert Half
LOS ANGELES, CA
Protiviti is looking for a Technology Consulting Associate Director to join our growing SAP team.
Added 21 days ago
Lead Engineer II - F5 Technical Lead/SME
KPMG LLP
SALT LAKE CITY, UT
KPMG is currently seeking an Associate Director, Network Engineer - F5 Technical Lead to join our Digital Nexus organization.
Added 21 days ago
Lead Engineer II - F5 Technical Lead/SME
KPMG LLP
SALT LAKE CITY, UT
KPMG is currently seeking an Associate Director, Network Engineer - F5 Technical Lead to join our Digital Nexus organization.
Added 21 days ago
SAP Functional Architect Associate Director
Robert Half
DALLAS, TX
Protiviti is looking for a Technology Consulting Associate Director to join our growing SAP team.
Added 21 days ago
Lead Engineer II F5 Technical Lead/SME
KPMG LLP
ALBANY, NY
…future as we are, join our team.KPMG is currently seeking an Associate Director, Network Engineer - F5 Technical Lead to join our Digital Nexus organization.Responsibilities: * Serve as the…
Added 21 days ago
Lead Engineer II F5 Technical Lead/SME
KPMG LLP
ROCHESTER, NY
…future as we are, join our team.KPMG is currently seeking an Associate Director, Network Engineer - F5 Technical Lead to join our Digital Nexus organization.Responsibilities: * Serve as the…
Added 21 days ago
Associate Director/Director, Enterprise Applications
Stemline Therapeutics, Inc.
NEW YORK, NY
Added 21 days ago
Lead Engineer II - F5 Technical Lead/SME / 138075
KPMG LLP
Jackson, MS
KPMG is currently seeking an Associate Director, Network Engineer - F5 Technical Lead to join our Digital Nexus organization.Responsibilities:
Added 21 days ago
KL
Lead Engineer II - F5 Technical Lead/SME
KPMG LLP
Minneapolis, MN
- $11.41 USD / hour
KPMG is currently seeking an Associate Director, Network Engineer - F5 Technical Lead to join our Digital Nexus organization.
Added 21 days ago
K
Lead Engineer II - F5 Technical Lead/SME
KPMG
Louisville, KY
- $7.25 USD / hour
KPMG is currently seeking an Associate Director, Network Engineer - F5 Technical Lead to join our Digital Nexus organization.
Added 22 days ago
AI Integration Solution Owner
ASR Group/Domino Sugar
West Palm Beach, FL
…and operationalizing enterprise AI capabilities across the SAP and Microsoft ecosystems. Reporting to the Director, Infrastructure & Collaboration Architecture, this position leads the…
Added 22 days ago
Senior Solution Architect
Manifest Solutions
Columbus, OH
Architect the CTI and screen-pop integration between NICE CXone and SAP C4C - ensuring agents have a single, contextual view of the customer at the point of contact.
Added 24 days ago
Finance Associate Director, Sales Compensation MI (Data Architecture & Strategy)
S&P Global
Virtual, CO · Virtual, CT · Virtual, DC · Virtual, IL · Virtual, NC · Virtual, NJ · New York, NY · Virtual, NY · Virtual, TX · Virtual, VA
12Associate Director, Finance – Sales Compensation (Data Architecture & Strategy)
Added 25 days ago
Director, Accounting
Stemline Therapeutics Inc
NY
The Director of Accounting is responsible for monthly general ledger close process, account analyses, financial reporting, analytical reviews, technical accounting research, treasury, among…
Added 26 days ago
Director of Accounting
Menarini Group
UNAVAILABLE, NY
The Director of Accounting is responsible for monthly general ledger close process, account analyses, financial reporting, analytical reviews, technical accounting research, treasury, among…
Added 26 days ago
Associate Director, Technical Product Management
Merck Sharp & Dohme LLC
NJ
Leverage functional knowledge of SAP ERP modules (e.g., S/4HANA, FI/CO, SCM, DL, MM, SD) to facilitate seamless data integration and interoperability between systems. Ensure that…
Added 26 days ago
CC
Associate Director – Integrated Business Planning
Carrier Corporation
Palm Beach Gardens, FL · Charlotte, NC
- $143,000 to $286,000 USD / year
As Associate Director, Integrated Digital Supply Chain Planning - Solution Architect, you will be accountable for the end‑to‑end solution architecture, design, and delivery of enterprise…

Manifest Solutions

Senior Solution Architect

Columbus, OH, United States

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Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

Manifest Solutions is currently seeking a Senior Solution Architect for a position in Columbus, OH.

Own and maintain the Solution Architecture across the SAP Service Cloud (C4C) and NICE CXone transformation, ensuring alignment to enterprise standards and utility-sector regulatory requirements.
Define and govern the end-to-end integration architecture across CIS (legacy), SAP C4C, NICE CXone, EDL, and peripheral business-critical systems.
Establish and chair Architecture Review Boards (ARBs) to evaluate and approve design decisions across all delivery towers.
Produce and maintain key artefacts: Solution Architecture Documents, Functional and technical designs, integration blueprints, data flow diagrams, Non-Functional Requirements (NFRs), Key Design Decision Document.
Enforce architecture governance through design authority - ensuring no delivery team deviates from the approved blueprint without impact assessment and sign-off.
Serve as the client-side technical counterpart to SAP, NICE, and all SI/consulting vendors - critically evaluating their proposed solutions against real-world feasibility and enterprise fit.
Challenge vendor solutioning where it introduces unnecessary complexity, technical debt, or integration risk - backed by deep domain knowledge rather than just governance process.
Review and technically scrutinise vendor deliverables including solution designs, integration specifications, and test strategies.
Lead technical workshops with consulting partners to drive convergence on agreed architectural patterns.
Proactively flag vendor delivery risks to programme leadership before they become programme-level issues.
Foresee, identify, and escalate technical risks across integrations, data flows, and system interfaces - particularly at the boundaries between legacy CIS and modern cloud platforms.
Own the Technical Risk Register, ensuring mitigations are assigned, tracked, and resolved within programme timelines.
Conduct and oversee solution assurance reviews at key programme milestones (design freeze, integration testing entry, go-live readiness).
Assess the impact of change requests on the broader architecture and provide timely, evidenced guidance to the change control board.
Lead the design of SAP Service Cloud (C4C) configuration, extensibility, and integration patterns - covering service ticketing, case management, field service, and customer 360 views.
Define the data and process integration between SAP C4C and the legacy CIS, ensuring customer account data, billing history, and service history synchronise reliably and in near-real-time.
Govern the SAP BTP (Business Technology Platform) integration layer strategy, including event-driven patterns, APIs, and iFlows where applicable.
Advise on SAP C4C configuration versus custom extension trade-offs to protect upgrade paths and reduce long-term TCO.
Define the NICE CXone architecture across omnichannel (voice, digital, chat, email), IVR/IVA, ACD routing, and workforce management - ensuring the design reflects contact centre operational realities in a utility environment.
Architect the CTI and screen-pop integration between NICE CXone and SAP C4C - ensuring agents have a single, contextual view of the customer at the point of contact.
Govern NICE CXone API integrations with EDL and other downstream systems for real-time customer data enrichment and event triggering.
Evaluate and challenge NICE CXone configuration decisions - particularly IVR flows, routing logic, and reporting data models - against agreed business outcomes.
Act as the primary technical escalation point for Programme Director, Business Owners, and senior stakeholders.
Translate complex architectural concepts into clear, business-aligned language for non-technical audiences - including C-suite and regulatory stakeholders.
Represent the architecture function in steering committees, programme boards, and vendor governance forums. Mentor and guide junior architects and technical leads across the delivery towers.

Qualifications:

Deep hands-on experience: SAP Service Cloud (C4C)
Service ticketing, case management, customer 360, and field service processes
Integration with SAP ERP/S4HANA or legacy CIS systems via SAP BTP or middleware
C4C extensibility, SDK, and configuration vs. custom trade-off decisions
Deep hands-on experience: NICE CXone CCaaS
Omnichannel routing, IVR/IVA design, ACD, WFM, and analytics
NICE CXone APIs, CTI integration, and digital-first channel configuration
Integration of CXone with CRM platforms (especially SAP C4C)
Legacy CIS integration experience - designing stable integrations between modern cloud platforms and legacy billing/customer systems common in utilities
Enterprise Integration Architecture - event-driven design, API gateway patterns, middleware (e.g. MuleSoft, SAP BTP Integration Suite, Dell Boomi, or equivalent)
Non-Functional Requirements expertise - security, scalability, availability, and disaster recovery design in regulated utility environments
Proven experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation programmes (£10M+ preferred)
Experience establishing and running Architecture Review Boards and Design Authority functions
Track record of technically challenging and holding vendors/SIs accountable on solutioning quality
Proficiency in producing enterprise-grade architecture artefacts: SADs, integration blueprints, HLD/LLD, data flow diagrams, RACI
Experience managing technical risk registers and conducting assurance reviews at major programme milestones
Energy & Utilities sector experience is strongly preferred - understanding of industry-specific processes such as meter-to-cash, outage management, field workforce dispatch, and regulatory reporting
Familiarity with EDL (Electronic Data Interchange / Energy Data Landscape) platforms and data exchange standards common in UK/AU/EU utility markets
Understanding of Ofgem, AEMO, or equivalent regulatory frameworks as they relate to customer data and system change
Gravitas and confidence to challenge senior vendor architects and consulting leads - diplomatically but decisively
Strong communicator able to bridge technical and business audiences without oversimplifying critical complexity
Calm under pressure - utilities have zero tolerance for customer-impacting failures, and this role operates in that environment
Collaborative by nature but uncompromising on architecture integrity

NICE TO HAVE

SAP Certified Application Associate - Service Cloud or CX portfolio
TOGAF, SABSA, or equivalent enterprise architecture certification
Experience with NICE CXone Agent Assist, Virtual Agent (IVA), or WFM Advanced modules
Exposure to Salesforce Service Cloud or other CRM platforms (for vendor challenge purposes)
Experience with Agile / SAFe delivery at programme scale
Knowledge of cybersecurity frameworks (ISO 27001, NIST) as applied to cloud CX platforms

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Skills

SAP
Leadership
Case management
Reporting
Data models
SAP ERP
SAP S/4HANA
MuleSoft
Implement ICT recovery system
ERP
Salesforce
Agile
Cybersecurity

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