Program Manager – DOJ IT Operations & Maintenance

Manhattan Strategy Group (MSG) is looking for an experienced Program Manager to lead operations and maintenance for a mission-critical, cloud-hosted enterprise application supporting the U.S. Department of Justice (DOJ). The Program Manager is the government's single point of contact and is accountable for program performance, cost, schedule, scope, and risk across application development, cloud operations, cybersecurity, and service desk teams.

Location: Washington, DC (hybrid; onsite as required) Clearance: Must be able to obtain a DOJ Tier 4 / high-risk public trust Employment: Full-time, contingent upon contract award

Key Responsibilities:

• Lead a multidisciplinary team of about 18-22 staff across development, DevOps, database administration, cybersecurity, testing, and service desk operations.
• Manage budget, schedule, scope, and risk, and keep performance standards and service levels on track.
• Lead change and configuration management using PMI and ITIL best practices.
• Develop and maintain the Project Management Plan and Transition Plan, along with the required weekly and monthly management briefings and reports.
• Oversee system availability, security compliance, Agile development releases, and service desk performance.
• Serve as the primary liaison to the Contracting Officer’s Representative (COR) and DOJ stakeholders.
• Be available onsite or online for a continuous 8.5-hour block during core hours (Monday–Friday, 7:00 a.m.–6:00 p.m. ET).

Required Qualifications:

• Bachelor's degree in business, IT, engineering, or a related field. Equivalent experience may substitute for a degree.
• Five to seven years of progressively responsible project or program management experience.
• Experience managing multiple related projects at the same time.
• Experience overseeing budget, schedule, scope, and risk.
• Ability to obtain and maintain a DOJ Tier 4 / high-risk public trust.

Preferred Qualifications:

• PMP and/or ITIL certification.
• Experience managing federal IT operations and maintenance contracts.
• Familiarity with AWS GovCloud, Agile delivery, and Jira/Confluence.
• Experience overseeing a service desk or call center operation.