Branch Manager

SUMMARY: NCACU is seeking a Branch Manager that will provide overall leadership and accountability for directing and administering the day-to-day operational efforts of the Branch. Ensures compliance with all established policies, procedures, and regulatory requirements while maintaining efficient, effective operations. Oversees the delivery of a full range of services to members and prospective members, ensuring a consistently prompt, professional, and high-quality member experience. Leads, trains, directs, and supervises Branch staff, fostering a culture of performance, service excellence, and continuous improvement. RESPONSIBILITIES: Assumes responsibility for the effective and efficient performance of Branch operations: - Supervises work scheduling and workflow of daily routine operations. - Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements. - Ensures Branch security. Opens and closes the building in accordance with set hours and tests security equipment quarterly. - Process Business Loans and miscellaneous tasks for the Lending Center as needed. - Supervises and assists with member services functions. Promotes and offers Credit Union services and products. - Implement changes, when directed to by a supervisor, to established policy and procedures within the Branch. Assumes responsibility for maintaining proper cash controls: - Ensure that all Branch transactions are balanced at the close of each day. - Oversee individual accountability for the handling of cash and assist tellers in resolving balancing problems. - Controls and handles daily transactions in accordance with established policies and procedures. - Periodically audits cash in possession of tellers and cash on the premises. Effectively supervises Branch staff, ensuring optimal performance: - Provides leadership through effective goal setting and communication. - Directly supervises all Branch personnel. Ensures that high-quality work and efficiency in operations are maintained. - Conducts regular meetings with Branch employees to inform and train. Discuss areas needing improvement and changes in procedure. - Ensures that personnel are well-trained in all phases of their respective jobs. Oversees the training of new employees in overall Branch procedures. Performs cross-training as necessary. Conduct security training. - Assists HR with interviewing, hiring, reviewing, and disciplining staff. - Tracks individual progress and conducts performance appraisals on each employee at least twice annually. Formulates and implements corrective actions as needed with assistance from management and HR. Recommend promotions for employees as appropriate. - Oversee all paid time off, overtime, and timecards for each Branch employee within CU guidelines. Keeps accurate payroll and attendance records. Assumes responsibility for establishing and maintaining effective, professional business relations with members: - Ensures that members' requests and questions are promptly resolved. Handles members' complaints. - Ensures that members are informed of Credit Union services. Counsels members regarding their financial needs and services requested. - Ensures that the Credit Union's quality reputation is maintained and projected. - Is a leader in the Branch community by actively participating with service organizations. Assumes responsibility for the effective administration of Branch functions: Ensures that Branch operations are well coordinated with all departments of the Credit Union. Manages and oversees Branch expenses. Recommend cost-saving measures. Continually seeks ways to improve Branc