Apply
Description
Why clients love us:
We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! Essential Duties/Responsibilities:
The value you bring:
The People + Culture Generalist is accountable for both the accurate, compliant administration of Managed Solution’s HR operations and the day-to-day execution of its culture and employee experience programs, in alignment with the vision and direction set by the Director of People + Culture. Managed Solution is a multi-state, large group employer with onsite, remote, and hybrid team members, and this role supports that workforce through payroll preparation, HRIS administration, benefits administration, essential recruiting, onboarding and offboarding, and culture and engagement activities. The People + Culture Generalist models the Company’s values of Integrity, Heart, Innovation, and Teamwork and works closely with the Director of People + Culture and other People + Culture team members. They will be responsible for the following:
What you’ll do:
Employee Experience: Pre-Hire Through Offboarding
- Supports essential recruiting as assigned, including posting approved positions, screening applicants, and coordinating interviews with hiring managers, delivering a responsive and respectful candidate experience in coordination with other People + Culture team members.
- Prepares offer letters in alignment with Hiring Manager Offer Requests, for approval by the Director of People + Culture.
- Owns pre-hire processes, including background checks and reference checks, and stays in touch with incoming hires through their start date so they feel welcomed before day one.
- Owns the day-one experience for new hires and rehires, including coordination, scheduling, and new hire HR meetings, ensuring required documentation is completed and filed, including Form I-9 completion and E-Verify.
- Completes new hire HRIS profiles and trains new hires on timekeeping tools, time-off requests, and other HRIS functions, including the Company’s wage and hour compliance expectations, as applicable.
- Serves as an approachable first point of contact for employee questions about policies, pay, benefits, and HR systems, resolving routine questions and escalating complex or sensitive matters to the Director of People + Culture.
- Completes administrative offboarding tasks for separating employees, including HRIS terminations, ending benefits, and COBRA notifications; separation meetings, including terminations, are conducted by the Director of People + Culture.
Payroll Preparation + Support
- Drives employee and manager accountability for timely and accurate timecard submission and review, overseeing the timekeeping process ahead of each payroll cutoff, processing correction requests and time off entries, and serving as the primary resource for timekeeping questions.
- Serves as the primary point of contact for employee and supervisor questions about time off, including how Company time off policies apply in the HRIS and payroll (for example, what to do when an employee has exhausted available sick time), escalating complex situations and policy exceptions to the Director of People + Culture.
- Serves as the primary resource for preparing each payroll, including queuing all payroll inputs (such as pay changes, deductions, expenses, and commissions), creating payroll batches in Paylocity, and submitting batches to the Payroll Committee for review and approval in alignment with the payroll calendar.
- Processes, with Director of People & Culture oversight and approval, all income withholding orders (garnishments) in accordance with the documentation received and applicable laws based on jurisdiction and employee location.
- Processes Health Savings Account (HSA) contributions and other payroll-related transfers.
- Calculates final checks for review, in accordance with applicable final pay requirements.
- Supports year-end payroll functions, which may include review of reports, recording of imputed income and third-party sick pay, and W-2 preview reconciliation.
HRIS/Employee Administration
- Prepares and submits Employee Record Change (ERC) requests and related changes in the Company’s HR Information System (Paylocity) for approval by the Director of People + Culture, including updates to employees’ titles, supervisors, departments, positions, and compensation.
- Configures and maintains HRIS workflows to ensure ERC documents are routed to, received by, and approved by the appropriate parties.
- Creates and launches HRIS workflows, as assigned, to distribute new or updated job descriptions and policies to employees for review and acknowledgment, tracking completion and following up as needed.
- Maintains accurate employee records and organizational data in the HRIS, including reporting relationships and digital employee files.
- Provides employee end-user support regarding HRIS accounts and system utilization.
- Reviews, processes, and responds to agency correspondence, including tax notices and unemployment claims, within required deadlines.
- Responds accurately to verifications of employment in accordance with Company policies and procedures.
Benefits Administration
- Processes employee benefit elections and changes, including qualifying life events and new hire enrollments, via the Ease online enrollment tool, ensuring accurate communication of elections and changes to carriers and entry of payroll deduction updates to the HRIS.
- Supports Open Enrollment, including distribution of information and required notices and coordination of benefits overview meetings, helping employees understand and make the most of their benefits.
- Ensures timely notifications related to COBRA rights by processing qualified beneficiary information via the third-party administrator’s website.
- Partners, in coordination with the Director of People + Culture, with the Company’s benefits broker and carriers to resolve eligibility, billing, and enrollment issues.
- Coordinates with employees on leave each pay period to ensure benefit premiums are covered and that paid time off is applied as the employee intends.
Culture Stewardship + Engagement
- Serves as a day-to-day ambassador of Company culture, modeling Managed Solution’s values of Integrity, Heart, Innovation, and Teamwork and helping employees across offices and remote teams feel connected to the Company and to one another.
- Plans, coordinates, and executes culture and engagement activities, including in-person and virtual events and team celebrations, in alignment with the vision and priorities set by the Director of People + Culture.
- Prepares for Townhall meetings in partnership with the Director of People + Culture, including gathering content, preparing presentation materials, coordinating logistics, and supporting follow-up communications.
- Coordinates assigned employee recognition tasks, such as ordering and delivering work anniversary gifts and other milestone recognition, in accordance with Company programs.
- Drafts internal communications and announcements at the direction of the Director of People + Culture and in accordance with established processes, such as new hire welcome announcements.
- Supports employee feedback efforts as assigned, such as administering pulse checks and surveys and compiling results for review by the Director of People + Culture.
Projects, Process Improvement + Other Functions as Assigned
- Supports compliance reporting, including Affordable Care Act (ACA), EEO-1, and California Pay Data reporting, by gathering and preparing data for review and submission by the Director of People + Culture.
- Identifies and recommends improvements to how the Company uses Paylocity and related tools, such as reducing duplicate data entry and configuring workflows and automated notifications, and implements approved improvements.
- Transitions manual tracking of onboarding, offboarding, and employee change processes into structured, shared tools (such as Microsoft Lists or Planner), as approved, partnering with internal technical resources on automation as appropriate.
- Follows established approval and change control practices for all system and process changes, including documenting proposed changes and their impact, obtaining approval from the Director of People + Culture prior to implementation, testing changes before rollout where feasible, maintaining a record of changes made, and communicating changes to affected employees and stakeholders.
- Develops and maintains current documentation of department processes and procedures.
- Supports related projects and functions as assigned in support of the goals outlined above.
Communication, Coordination + Compliance
- Uses the department’s centralized planning and task tools (such as Microsoft Planner or Lists) to communicate with the team about completed, pending, and prioritized tasks, keeping task status current.
- Copies the Director of People + Culture and the People + Culture group email on employee, manager, vendor, and agency correspondence, as appropriate, to ensure consistent coverage.
- Promptly escalates time-sensitive and complex matters to the Director of People + Culture.
- Maintains the confidentiality of employee, payroll, and benefits information, and complies with all Company policies and procedures and with applicable federal, state, and local employment laws and regulations.
- Performs related duties as assigned by supervisor.
Requirements
What makes you a fit:
Education and Work Experience Requirements:
- 3+ years of HR experience at the Coordinator or Generalist level, including direct experience supporting multi-state payroll, benefits administration, and recruiting or onboarding.
- A genuine passion for people and culture, with a professional, approachable demeanor and the discretion and judgment to handle sensitive information with care.
- Exceptional attention to detail and accuracy, with the ability to move comfortably between people-focused work and detail-oriented administration in the same day.
- Working knowledge of California employment laws and regulations required; multi-state employment experience highly desired.
- SHRM or HRCI certification (aPHR, PHR, or SHRM-CP) or a payroll certification (such as FPC) preferred.
- Demonstrated ability to manage competing deadlines and prioritize time-sensitive work, particularly around payroll and benefits cycles.
- Demonstrated experience planning and executing employee engagement, culture, or recognition activities, including events for in-person and remote audiences.
- Excellent verbal and written English communication and interpersonal skills, including the ability to write engaging internal communications and to build trusted relationships across all levels of the organization.
- Creativity and initiative in finding new ways to engage employees, combined with the ability to quickly learn and follow established processes and to identify and implement process improvements.
Technical Skills/Competencies:
- Proficiency in HRIS and payroll systems required (Paylocity experience highly preferred).
- Experience with online benefits elections tools preferred (Ease experience highly preferred).
- Experience with applicant tracking systems preferred.
- Strong proficiency in Microsoft business applications required, including Outlook, Teams, Excel, Word, PowerPoint, and SharePoint.
- Experience using shared planning and task tools, such as Microsoft Planner or Lists, preferred; experience with design or presentation tools (such as Canva) is a plus.
Other Requirements:
This is a full-time position. This position may be based in San Diego, CA (hybrid) or performed remotely from a state in which the Company currently maintains payroll operations; individuals in this role will need to work primarily within core Pacific Time business hours. Individuals in this role may be required to travel occasionally to Company offices for culture events and other activities. Some schedule flexibility and additional hours, including overtime, may be required during peak periods, such as payroll deadlines, Open Enrollment, and year-end. Individuals in this role will have access to confidential employee, payroll, and compensation information and are expected to maintain strict confidentiality. Individuals in this role will be subject to a background screening and reference check process as part of pre-employment screening.
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English, including over the phone; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to talk, listen, and speak clearly on the telephone. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.
E-Verify Participation:
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.
Compensation & Benefits* Base Wage Range: $33.65 to $43.30 per hour (Non-Exempt) Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Candidates should note that it is not typical for new hires to enter a position at the highest end of a position’s pay range. Wages are paid as earned and in accordance with Company policies.
Additional Perks:
- PTO – earn 80 hours lump sum year 1; 15 days accrued throughout year 2; and 20 days accrued throughout years 3+
- 40 hours of Sick Time per calendar year
- 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
- Holidays – Managed Solution celebrates 7 paid holidays each year
- Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
- Medical, Dental, Vision – including two medical plans with a $0 cost for employee-only coverage tiers!
- Optional Flexible Spending Account for eligible Health Care or Dependent Care costs
- Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
- $100K Life/AD&D policy provided for all employees, free of charge!
- Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
- $80/Month Cell Phone + Internet Reimbursement
*All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale.
Why our employees love working here:
We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.
As we grow, we are anchored and driven by our Core Values: I <3 IT!
- Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking.
- Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company.
- Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude.
- Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success.
Application Information and Hiring Timeline:
The initial application window will be through November 30, 2026. If this posting remains open beyond that date, Managed Solution may have extended the application window or may be collecting resumes for potential future openings. If you have questions regarding the status of this posting, please contact careers@managedsolution.com. If you have applied previously to roles with our team but have not been selected, feel free to reapply if you remain qualified, eligible, and interested in the position outlined above. *By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy
