Body Shop Service Advisor

Automotive Body Shop Writer – Modern Collision of Asheboro

Compensation: $40,000–$60,000 annually with commission

Benefits & Perks

• FREE employee health insurance

• Dental and vision insurance

• Life and disability insurance

• 401(k) retirement plan with company match

• Paid vacation and holidays

• Employee discounts on vehicle purchases, parts, and service

• Pet insurance

• Career growth and advancement opportunities

• Ongoing training and professional development

• Monday–Friday schedule

About the Position

Modern Collision of Asheboro is seeking an experienced, customer-focused Automotive Body Shop Writer to join our team! The Body Shop Writer serves as a primary point of contact for customers throughout the collision repair process, from the initial vehicle inspection and repair estimate to final delivery. This individual will work closely with customers, insurance adjusters, technicians, and management to ensure repairs are handled efficiently while providing an exceptional customer experience.

Responsibilities

• Greet customers and assist with the vehicle check-in and repair intake process.

• Inspect vehicles and document existing damage and customer concerns.

• Prepare accurate collision repair estimates and repair orders.

• Communicate with insurance companies and adjusters regarding estimates, supplements, and repair approvals.

• Explain recommended repairs, costs, and timelines to customers.

• Coordinate with body technicians and management to monitor repair progress.

• Provide consistent updates to customers throughout the repair process.

• Identify additional damage and prepare supplemental repair estimates when necessary.

• Maintain accurate customer records, repair orders, and documentation.

• Coordinate vehicle delivery and review completed repairs with customers.

• Ensure customer satisfaction throughout the entire repair experience.

Qualifications

• Previous automotive body shop or collision repair experience preferred.

• Experience writing collision repair estimates preferred.

• Familiarity with estimating software such as CCC ONE, Mitchell, or Audatex is a plus.

• Knowledge of automotive repair processes, parts, and insurance procedures.

• Strong customer service and communication skills.

• Excellent organizational skills and attention to detail.

• Ability to multitask and work in a fast-paced environment.

• Professional attitude and commitment to providing excellent customer service.

About Modern Automotive

Modern Automotive is a fourth-generation, family-owned automotive group that has proudly served our communities since 1933. We believe in creating a supportive, family-oriented work environment where employees are valued, encouraged to grow, and given opportunities to build long-term careers.

Join a company that values its people and takes pride in delivering an exceptional customer experience!

Apply today to become part of the Modern Collision team!