Housekeeping Supervisor

HOUSEKEEPING SUPERVISOR

The Joseph, a Luxury Collection Hotel, Nashville Location: Nashville, Tennessee Department: Housekeeping Position Type: Full-Time

ABOUT THE JOSEPH

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly. The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined.

POSITION OVERVIEW

The Joseph is seeking a dedicated, detail-oriented, and service-driven Housekeeping Supervisor to join our exceptional Housekeeping team. As a Housekeeping Supervisor, you will play an essential role in maintaining the impeccable cleanliness, presentation, and luxury standards that define The Joseph. You will oversee daily housekeeping operations, support and inspire our team of Room Attendants and House Attendants, and ensure that every guestroom and public space reflects the elegance and attention to detail expected of a Forbes Travel Guide Four-Star and Marriott Luxury Collection property. The ideal candidate is a hands-on leader who takes pride in delivering exceptional results, enjoys coaching and developing others, and understands that every detail contributes to an extraordinary guest experience.

YOUR ROLE

Housekeeping Operations & Quality Assurance

• Supervise daily housekeeping operations to ensure guestrooms, suites, corridors, and public areas consistently meet the highest standards of cleanliness and presentation.
• Conduct detailed inspections of guestrooms, suites, and assigned areas to ensure compliance with Forbes Travel Guide, Marriott Luxury Collection, and hotel cleanliness standards.
• Verify that guestrooms are properly cleaned, stocked, maintained, and ready for guest arrival.
• Monitor room assignments, cleaning progress, and productivity to ensure timely room readiness.
• Coordinate with the Front Office team to prioritize VIP arrivals, early check-ins, special requests, and guestroom availability.
• Identify and report maintenance concerns, damages, and safety hazards, ensuring prompt follow-up with Engineering.
• Ensure proper handling, storage, and inventory of linens, guest amenities, cleaning supplies, and equipment.
• Assist with deep-cleaning projects, preventative maintenance initiatives, and special housekeeping assignments.

Team Leadership & Development

• Provide daily direction, guidance, and support to Room Attendants, House Attendants, and other housekeeping team members.
• Conduct daily briefings to communicate room assignments, occupancy levels, VIP arrivals, service priorities, and operational updates.
• Train, coach, and develop team members on proper cleaning techniques, luxury service expectations, safety procedures, and hotel standards.
• Lead by example, demonstrating professionalism, accountability, teamwork, and a positive attitude.
• Monitor team performance and provide constructive feedback, recognition, and coaching to encourage continuous improvement.
• Assist Housekeeping leadership with scheduling, attendance monitoring, productivity tracking, and departmental organization.
• Foster a supportive, respectful, and inclusive working environment where every team member feels valued and empowered.

Luxury Guest Experience

• Ensure all guestrooms and public spaces reflect the refined presentation and attention to detail synonymous with The Joseph.
• Uphold Forbes Travel Guide service standards and Marriott brand expectations through consistent quality, personalized service, and thoughtful guest interactions.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Anticipate guest needs and collaborate with other departments to create seamless, memorable experiences.
• Maintain the highest standards of discretion, professionalism, and respect for guest privacy.
• Support VIP preparations, special occasions, and personalized guestroom amenities.

WHAT YOU BRING

• Minimum of 1–2 years of housekeeping experience in a hotel or hospitality environment.
• Previous supervisory or team lead experience preferred.
• Experience in a luxury, upscale, or full-service hotel strongly preferred.
• Marriott brand experience and familiarity with Forbes Travel Guide service standards are highly desirable.
• Strong attention to detail and a commitment to maintaining exceptional cleanliness and presentation standards.
• Ability to lead, motivate, coach, and support a diverse team in a fast-paced hospitality environment.
• Excellent organizational, time-management, and problem-solving skills.
• Strong interpersonal and communication skills, with a guest-focused mindset.
• Ability to prioritize multiple responsibilities while maintaining a calm, professional demeanor.
• Familiarity with hotel housekeeping systems, room inspection processes, and inventory management preferred.
• Ability to communicate effectively in English; bilingual English/Spanish skills are a plus.
• Flexibility to work mornings, evenings, weekends, and holidays based on hotel business needs.
• Ability to perform physical housekeeping duties, including standing, walking, bending, lifting, pushing housekeeping carts, and assisting team members when needed.

BENEFITS & PERKS

At The Joseph and Makeready, taking care of our team is an important part of how we take care of our guests. We are proud to offer a competitive benefits package designed to support the well-being, personal growth, and professional development of our team members.

Eligible full-time team members enjoy:

• Health & Wellness: Medical, dental, and vision insurance; life and AD&D insurance; short- and long-term disability coverage; and voluntary hospital, accident, and critical illness plans.
• Retirement Savings: 401(k) retirement savings plan with company match.
• Paid Time Off: Generous PTO program with the opportunity to accrue up to four weeks during the first year of employment.
• Additional Paid Time Off: Birthday PTO and volunteer PTO to celebrate life's special moments and give back to the community.
• Family Support: Paid maternity and paternity leave, along with childcare and dependent care assistance of up to $100 per month per eligible child, spouse, or parent.
• Education & Development: Tuition reimbursement and student loan repayment assistance of up to $150 per month.
• Employee Assistance Program: Access to SupportLinc, providing confidential resources and support for personal and professional well-being.
• Hotel & Lifestyle Discounts: Exclusive discounts on hotel stays, dining, spa services, and retail experiences at participating Makeready properties.
• Career Growth: Opportunities for professional development, leadership training, and advancement within The Joseph and Makeready.
• Team Member Recognition: A positive, collaborative culture that celebrates outstanding service, teamwork, and individual accomplishments.

Benefits are subject to eligibility requirements, plan terms, and applicable company policies. WHY JOIN THE JOSEPH? At The Joseph, luxury is more than beautiful surroundings; it is the care, intention, and genuine hospitality our team brings to every interaction. Our Housekeeping team plays a vital role in creating the exceptional guest experiences that define our hotel. Every perfectly prepared guestroom, thoughtful finishing touch, and welcoming environment reflects the pride and dedication of our team. As a Housekeeping Supervisor, you will have the opportunity to lead by example, develop talented hospitality professionals, and contribute to the continued success of one of Nashville's premier luxury hotels. Join us in creating extraordinary experiences, one thoughtful detail at a time.

EQUAL EMPLOYMENT OPPORTUNITY

Makeready LLC is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and welcoming workplace. We provide equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Makeready LLC is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process and during employment, in accordance with applicable law. We believe that diverse backgrounds, experiences, and perspectives strengthen our team and enhance the exceptional hospitality we provide to our guests.

Job close date: 09/30/2026 or until filled.