Jobs in the United States

25+ jobs

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Added 5 hours ago
Revenue Recovery Agent
I-66 EXPRESS MOBILITY PARTNERS LLC
Manassas, VA
Summary: The Revenue Recovery Agent is responsible for recovering outstanding balances on high-value accounts and for accurately processing and reconciling customer payments across multiple…
Added 11 hours ago
Principal Systems Administrator (Linux & Windows)
Five Stones Research Corporation
Fort Huachuca, AZ
…infrastructure health, site systems, distribution points, and client agent health across all connected…
Added 11 hours ago
Intermediate Systems Administrator (Linux & Windows)
Five Stones Research Corporation
Fort Huachuca, AZ
…infrastructure health, site systems, distribution points, and client agent health across all connected…
Added 1 day ago
S
Product Manager – Order-to-Cash & Agentic AI
Snowflake
Dublin, CA
- $132,000 to $173,200 USD / year
Location: Dublin, CA | Workplace: Hybrid, 3 days in office
Added 6 days ago
Recovery Agent (Collections Support 2)
WEX Inc
Remote, United States
As a Recovery Agent, you are an essential contributor to safeguarding WEX’s financial health and reducing credit exposure. This is an impactful individual contributor role designed for a…
Added 6 days ago
DB
Collector - Skip Trace Agent
Default Brand
Dallas, TX
- $16 to $18 USD / hour
The Repossession Skip Trace Agent is responsible for locating delinquent borrowers and collateral (e.g., vehicles, equipment) for recovery through advanced skip tracing techniques. This…
Added 6 days ago
C
Bilingual Collections Agent
Clicklease
Draper, UT
- $21 to $24 USD / hour
You’ll join the Collections team, a group focused on balancing customer experience with business outcomes. The team works collaboratively to resolve accounts, improve recovery performance,…
Added 7 days ago
Lead, Engineering Backup
MongoDB
NY
…stream of data into something customers can trust: point-in-time recovery, retained snapshots, fast restores, disaster recovery, and backup storage that stays affordable as clusters grow to…
Added 7 days ago
Accounting Technician
Veterans Affairs, Veterans Health Administration
Portland, OR
For a 07 position you must have served 52 weeks at the GS-06 · The grade may have been in any occupation, but must have been held in the Federal service
Added 7 days ago
Recruitment Drive: Java / .Net / BA
Saviance Technologies
New York, NY
- Strong Core Java (worked with concurrency package, multi threading, collections framework, strong OOP concepts)
Added 13 days ago
Sr. Manager, Collections Strategy
PenFed Credit Union
San Antonio, TX
PenFed is hiring a Sr. Manager, Collections Strategy to work onsite at our San Antonio, Texas Service Center. The Senior Manager of Collection Strategy provides strategic and operational…
Added 15 days ago
C
Collections Agent
Clicklease
Draper, UT
- $18 to $22 USD / hour
You’ll join the Collections team, a group focused on balancing customer experience with business outcomes. The team works collaboratively to resolve accounts, improve recovery performance,…
Added 17 days ago
CB
Occupancy Specialist
CCC Brand
Portland, OR
- $25.8 to $34.24 USD / hour
Must possess sufficient composition and grammatical proficiency to compose proper business letters, report summaries, and technical documents
Added 20 days ago
Risk Analyst - Runoff Operations
Bankers Financial Corp
St. Petersburg, FL
We are seeking a detail-oriented and organized Risk Analyst – Runoff Operations to support our runoff team. This role is focused on monitoring terminated/runoff agent accounts, tracking…
Added 23 days ago
Front Desk Supervisor
Makeready LLC
Nashville, TN
Perform Guest Service Agent responsibilities as needed to support business demands.
Added 23 days ago
NY
Resources & Reimbursement Agent 1/Trainee 1&2 (NYS HELPS), Central Office;
New York State Civil Service
Albany, NY
- $56,183 to $69,964 USD / year
Duties Description The Office of Mental Health (OMH) is recruiting for a Resources & Reimbursement Agent 1/Trainee in the State Operations Finance Group. Reporting to an Associate Health…
Added 24 days ago
PI
Sr Product Manager
PayPal, Inc.
San Jose, CA · Chicago, IL · Austin, TX
- $130,500 to $212,850 USD / year
Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
Added 26 days ago
ACCOUNTING TECHNICIAN
Veterans Affairs, Veterans Health Administration
Portland, OR
For a GS-07 position you must have served 52 weeks at the GS-06 · The grade may have been in any occupation, but must have been held in the Federal service
Added 27 days ago
UO
Vice Chancellor for Research, UC Berkeley (0132U) #88620
University of California, Berkeley
CA
- $500,000 to $560,000 USD / year
…technical and administrative staff and non‐faculty researchers who support the University’s research enterprise. This enterprise takes form in the University’s 130 academic departments and…
Added 27 days ago
Systems Administrator (Linux & Windows)
Five Stones Research Corporation
Fort Huachuca, AZ
…infrastructure health, site systems, distribution points, and client agent health across all connected…
Added 28 days ago
UG
Associate Director, RCM Self-Pay Operations - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 1 month ago
T
Senior FP&A Analyst
Teleport
Remote, United States
- $116,000 to $179,000 USD / year
…in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing…
Added 1 month ago
CF
Recovery Agent
Community Financial System, Inc.
Canton, NY
- $18.25 to $24.71 USD / hour
…workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and…
Added 1 month ago
Program Operations Supervisor II
Tarzana Treatment Centers, Inc
Woodland Hills, CA
8 per Day / 5 Days per Week
Added 1 month ago
Medical Practice Manager-Mondawmin
University of Maryland Faculty Physicians, Inc
Baltimore, MD
Assures that FPI policies regarding cash collections and reconciliation processes are followed using GE’s Front Desk and Credit Card Module.

Makeready LLC

Front Desk Supervisor

Nashville, TN, United States

Apply on workforcenow.adp.com About employer

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Job details

Experience: Minimum of 1–2 years of Front Desk or Guest Services experience in a hotel environment required.
Posting language: English
Posted: Oct 20, 2026

Original job description

FRONT DESK SUPERVISOR – FULL-TIME

The Joseph, a Luxury Collection Hotel, Nashville Location: Nashville, TN Department: Front Office Employment Type: Full-Time | Benefits Eligible

ABOUT THE JOSEPH

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly. The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined.

POSITION OVERVIEW

The Joseph is seeking a polished, passionate, and service-driven Front Desk Supervisor to join our exceptional Front Office team. As a Front Desk Supervisor, you will play an essential role in delivering a seamless and memorable luxury guest experience while supporting the daily operations of the Front Desk. This hands-on leadership position is responsible for guiding and inspiring our Guest Service Agents, ensuring exceptional service delivery, and maintaining the elevated standards of The Joseph, Marriott's Luxury Collection, and Forbes Travel Guide. The ideal candidate is a natural leader who thrives in a luxury hospitality environment, leads by example, anticipates guest needs, and approaches every interaction with warmth, professionalism, and genuine care. You will serve as a key point of contact for both guests and team members, ensuring that every arrival, departure, and interaction reflects our commitment to extraordinary hospitality.

YOUR ROLE

Front Office Operations & Guest Experience

Supervise daily Front Desk operations to ensure seamless guest arrivals, departures, and overall guest satisfaction.
Deliver personalized, anticipatory, and intuitive service that consistently exceeds guest expectations.
Welcome guests with warmth and professionalism, creating meaningful connections and memorable experiences.
Oversee the check-in and check-out process, ensuring accuracy, efficiency, and adherence to luxury service standards.
Handle guest requests, concerns, and service recovery opportunities with confidence, discretion, and genuine care.
Assist with VIP arrivals, special requests, room assignments, and personalized guest experiences.
Monitor room availability, guest preferences, special accommodations, and daily arrival and departure activity.
Coordinate with Housekeeping, Engineering, Concierge, Bell Services, and other departments to ensure exceptional guest experiences.
Maintain a thorough knowledge of hotel amenities, services, dining experiences, local attractions, and Nashville recommendations.
Ensure the Front Desk, lobby, and surrounding guest-facing areas remain polished, organized, and welcoming.

Leadership & Team Development

Provide daily supervision, guidance, and support to Guest Service Agents and other Front Office team members.
Lead by example, demonstrating professionalism, accountability, teamwork, and a genuine passion for hospitality.
Support the training, coaching, and development of Front Desk team members to ensure consistent service excellence.
Reinforce Forbes Travel Guide service standards, Marriott Luxury Collection brand expectations, and hotel policies and procedures.
Conduct daily shift briefings to communicate important guest information, operational updates, and service priorities.
Assist Front Office leadership with performance feedback, recognition, and identifying opportunities for improvement.
Foster a positive, collaborative, and inclusive work environment where team members feel supported and empowered.
Support onboarding and training initiatives for new Front Office team members.
Ensure proper shift coverage, effective communication, and smooth transitions between shifts.

Operational Excellence & Financial Accountability

Utilize the Marriott Lightspeed Property Management System to manage reservations, guest profiles, room assignments, billing, and daily Front Desk transactions.
Ensure accuracy in cash handling, credit card transactions, guest folios, billing adjustments, and daily financial procedures.
Monitor and resolve billing discrepancies and guest account concerns.
Assist with room upgrades, upselling opportunities, and revenue-enhancing initiatives while maintaining a guest-first approach.
Maintain accurate shift reports, guest communication logs, and operational documentation.
Ensure compliance with hotel security procedures, guest privacy requirements, and safety protocols.
Assist with resolving operational challenges and communicate significant concerns to Front Office leadership.
Collaborate with other departments to ensure operational efficiency and exceptional service delivery.
Perform Guest Service Agent responsibilities as needed to support business demands.

WHAT YOU BRING

Minimum of 1–2 years of Front Desk or Guest Services experience in a hotel environment required.
Previous supervisory, team lead, or leadership experience strongly preferred.
Luxury hotel or upscale hospitality experience highly preferred.
Experience with Marriott hotels, particularly Luxury Collection properties, is a plus.
Knowledge of Forbes Travel Guide service standards and luxury hospitality expectations is highly desirable.
Experience with Marriott Lightspeed or a similar Property Management System preferred.
Strong interpersonal, communication, and problem-solving skills.
Demonstrated ability to lead, motivate, and coach team members while maintaining a positive and professional environment.
Exceptional attention to detail and the ability to anticipate guest needs.
Confidence in handling guest concerns and resolving challenging situations with diplomacy and discretion.
Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced environment.
Strong organizational skills and proficiency with hotel technology and basic computer applications.
A genuine passion for hospitality, teamwork, and creating memorable guest experiences.
Flexibility to work varying shifts, including mornings, evenings, weekends, and holidays based on business needs.

BENEFITS & PERKS

At The Joseph and Makeready, taking care of our team is an important part of how we take care of our guests. We are proud to offer a comprehensive benefits and perks package designed to support your health, well-being, financial future, and personal growth.

Eligible full-time team members enjoy:

Health & Wellness: Medical, dental, and vision insurance; life and AD&D insurance; short- and long-term disability coverage; voluntary hospital, accident, and critical illness plans; and an optional legal assistance plan.
Retirement & Financial Support: 401(k) retirement plan with company match, student loan repayment assistance of up to $150 per month, and tuition reimbursement opportunities.
Paid Time Off: Generous PTO benefits of up to four weeks during the first year, additional birthday PTO, and annual volunteer PTO.
Family & Lifestyle Benefits: Paid maternity and paternity leave, along with childcare assistance matching up to $100 per month per child or eligible disabled spouse or parent.
Employee Assistance: Access to SupportLinc Employee Assistance Program (EAP), providing confidential resources and support for personal and professional well-being.
Exclusive Hospitality Discounts: Special team member rates and discounts at Makeready hotels, restaurants, spas, and retail outlets.
Career Development: Opportunities for professional growth, leadership development, and advancement within The Joseph, Makeready, and the hospitality industry.

Benefits are subject to eligibility requirements and applicable plan terms. WHY JOIN THE JOSEPH? At The Joseph, hospitality is more than a profession - it is an art form. As a Front Desk Supervisor, you will have the opportunity to be part of a passionate team dedicated to creating extraordinary experiences in one of Nashville's most distinctive luxury hotels. We believe that exceptional guest experiences begin with exceptional people. Through thoughtful leadership, continuous learning, meaningful recognition, and a culture rooted in genuine hospitality, we strive to create an environment where every team member can grow, contribute, and thrive. If you are a motivated hospitality professional who takes pride in leading others, delivering exceptional service, and creating unforgettable moments, we invite you to bring your talents to The Joseph. Join us and help define what extraordinary hospitality looks like.

EQUAL EMPLOYMENT OPPORTUNITY

Makeready LLC is an Equal Employment Opportunity employer committed to creating a diverse, inclusive, and welcoming workplace. We provide equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Makeready LLC is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Front Desk
Microsoft Office
Housekeeping
Leadership
Team building
Teamwork
Coaching
Onboarding
Communication skills
Lightspeed
Cash handling
Upselling
Documentation
Problem solving
Attention to detail
Multitask
Organizational skills

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Work requirements

Jobs in the United States