ENGINEERING MANAGER
The Joseph, a Luxury Collection Hotel, Nashville Location: Nashville, Tennessee Position Type: Full-Time | Management
ABOUT THE JOSEPH
The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly.
The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined.
POSITION OVERVIEW
The Joseph is seeking an experienced, hands-on, and results-driven Engineering Manager to lead our Engineering team and ensure the exceptional maintenance, functionality, safety, and presentation of our luxury hotel. This leadership position requires a strong technical background, proven experience managing and developing engineering personnel, and a commitment to maintaining the highest standards of operational excellence and luxury hospitality. The ideal candidate will have a minimum of three (3) years of experience as an Engineering Manager, with demonstrated success directing engineering teams, implementing and managing comprehensive preventative maintenance programs, holding team members accountable for performance, and ensuring that all maintenance activities align with the expectations of a Forbes Four- or Five-Star luxury hotel. The Engineering Manager must possess both HVAC and Refrigeration certifications and demonstrate the technical expertise necessary to oversee the hotel's mechanical systems, equipment, and building operations. At The Joseph, every detail matters. Our Engineering Manager plays an essential role in creating a seamless guest experience by ensuring our property is maintained to the highest standards of luxury, safety, comfort, and operational efficiency.
YOUR ROLE
Engineering Leadership & Team Accountability
- Lead, supervise, coach, and develop the Engineering team, fostering a culture of accountability, professionalism, teamwork, and exceptional service.
- Direct daily engineering operations, assign work orders, establish priorities, and ensure timely completion of all maintenance tasks.
- Hold engineering team members accountable for completing assigned preventative maintenance responsibilities, maintaining quality standards, and meeting established deadlines.
- Conduct regular inspections and follow-up assessments to verify that work is completed accurately, efficiently, and to hotel standards.
- Establish clear performance expectations, provide ongoing coaching, and address performance concerns promptly and professionally.
- Manage engineering schedules, departmental coverage, productivity, and labor efficiency to ensure operational needs are consistently met.
- Lead by example through a hands-on management approach, assisting with troubleshooting, repairs, and technical projects when necessary.
- Collaborate with hotel leadership and department heads to proactively address maintenance concerns and support overall hotel operations.
Preventative Maintenance & Property Standards
- Develop, implement, and oversee a comprehensive preventative maintenance program for all guestrooms, public spaces, back-of-house areas, mechanical systems, and hotel equipment.
- Assign, track, and verify preventative maintenance tasks to ensure completion according to established schedules and quality expectations.
- Maintain accurate records of inspections, work orders, equipment servicing, repairs, and preventative maintenance activities.
- Conduct routine property walks and inspections to identify maintenance concerns before they negatively impact the guest experience.
- Ensure all guestrooms, public areas, restaurants, spa facilities, meeting spaces, and employee areas are maintained to luxury hospitality standards.
- Monitor the condition, cleanliness, appearance, and functionality of building systems, fixtures, furniture, and equipment.
- Proactively identify opportunities to improve equipment reliability, reduce downtime, extend asset life, and minimize costly emergency repairs.
- Ensure maintenance projects and repairs are completed with minimal disruption to hotel guests and daily operations.
HVAC, Refrigeration & Technical Operations
- Oversee the operation, preventative maintenance, troubleshooting, and repair of HVAC systems, refrigeration equipment, and associated mechanical components.
- Utilize HVAC and Refrigeration certifications and technical expertise to diagnose system deficiencies and ensure appropriate corrective action.
- Monitor and maintain heating, ventilation, air conditioning, and refrigeration systems to ensure optimal performance, guest comfort, and energy efficiency.
- Supervise the maintenance and repair of plumbing, electrical, mechanical, lighting, and other essential building systems.
- Coordinate with outside contractors and specialized vendors for technical repairs, inspections, equipment servicing, and capital improvement projects.
- Ensure all technical work is performed safely and in compliance with applicable codes, regulations, manufacturer specifications, and hotel policies.
- Support energy conservation initiatives and identify opportunities to improve operational efficiency.
Forbes, Marriott & Luxury Service Standards
- Uphold the service expectations associated with a Forbes Four- or Five-Star luxury hotel, ensuring that engineering operations consistently support an exceptional guest experience.
- Maintain compliance with applicable Marriott Luxury Collection brand standards, Forbes Travel Guide expectations, and The Joseph's established service culture.
- Ensure engineering team members respond promptly, professionally, and discreetly to guest requests and maintenance concerns.
- Train team members on proper guest interaction, professional appearance, service recovery, and respectful communication.
- Partner with Front Office, Housekeeping, Spa, Food & Beverage, and other departments to ensure maintenance issues are resolved efficiently and with minimal guest disruption.
- Take ownership of guest-related maintenance concerns, ensuring timely follow-through and appropriate communication with hotel leadership.
- Maintain an inspection-ready property through consistent attention to detail, proactive maintenance, and accountability.
Required Qualifications
- Minimum of three (3) years of management experience as an Engineering Manager, with direct responsibility for supervising, directing, and holding engineering or maintenance personnel accountable.
- Current HVAC Certification – Required.
- Current Refrigeration Certification – Required.
- Demonstrated experience developing, implementing, assigning, and managing preventative maintenance programs.
- Proven ability to supervise engineering personnel, delegate responsibilities, monitor productivity, and ensure work is completed to established service and quality standards.
- Strong technical knowledge of HVAC, refrigeration, plumbing, electrical, mechanical, and general building maintenance systems.
- Experience managing work orders, maintenance schedules, equipment inspections, and repair documentation.
- Ability to diagnose technical problems, prioritize maintenance needs, and implement effective solutions.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced hotel environment while maintaining attention to detail.
- Experience working with outside vendors, contractors, and service providers.
- Knowledge of workplace safety practices, building regulations, and preventative maintenance procedures.
- Ability to work a flexible schedule, including weekends, holidays, and emergency call-ins as operational needs require.
Preferred Qualifications
- Previous Engineering Manager experience in a Forbes Four- or Five-Star luxury hotel strongly preferred.
- Previous experience within a Marriott Luxury Collection property or comparable luxury hospitality brand.
- Familiarity with Forbes Travel Guide service standards and Marriott brand requirements.
- Experience leading engineering teams in a full-service luxury hotel with multiple food and beverage outlets, spa facilities, and extensive guest amenities.
- Experience utilizing computerized maintenance management systems (CMMS) to manage work orders and preventative maintenance schedules.
- Additional technical certifications, including EPA Section 608 certification, electrical, plumbing, or other building systems credentials.
- Experience supporting hotel renovations, capital projects, and energy management initiatives.
BENEFITS & PERKS
At The Joseph and Makeready, taking care of our team is an important part of how we take care of our guests. Eligible full-time team members enjoy a competitive benefits package designed to support their health, well-being, professional growth, and work-life balance.
Benefits and perks include:
- Medical, dental, and vision insurance
- Life and AD&D insurance
- Short-term and long-term disability coverage
- Voluntary hospital, accident, and critical illness insurance
- 401(k) retirement savings plan with company match
- Tuition reimbursement and professional development opportunities
- Paid maternity and paternity leave
- Paid Time Off (PTO), with the opportunity to accrue up to four weeks during the first year, based on eligibility and company policy
Benefits are subject to eligibility requirements and applicable plan and company policies.
JOIN OUR TEAM
At The Joseph, luxury is more than beautiful surroundings - it is the result of thoughtful care, exceptional craftsmanship, and an unwavering commitment to excellence. We are looking for an Engineering Manager who takes pride in leading people, maintaining the highest property standards, and creating an environment where every system, every space, and every detail contributes to an extraordinary guest experience. If you are an experienced engineering leader with strong technical expertise, a passion for preventative maintenance, and a commitment to accountability and luxury hospitality, we invite you to bring your talents to The Joseph. Join us in creating exceptional experiences, one detail at a time.
EQUAL EMPLOYMENT OPPORTUNITY
Makeready LLC is an Equal Opportunity Employer committed to creating a diverse, inclusive, and welcoming workplace. We provide equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Makeready LLC is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process, in accordance with applicable law. All employment decisions are based on qualifications, merit, business needs, and applicable legal requirements.