Jobs in the United States

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Added 57 mins ago
Server Assistant - The National
Coury Hospitality
Oklahoma City, OK
The National is hiring for a Server Assistant.
Added 3 hours ago
Server
Hy-Vee Inc
Sioux Falls, SD
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Manager; Market Grille Department…
Added 4 hours ago
PM Shift Supervisor - Phil's
ST NORBERT COLLEGE
DE PERE, WI
Added 4 hours ago
FS
F&B Manager in Training - Full time
Four Seasons
United States
- $28.45 USD / hour
- Full-time
Candidates must have valid authorization to work in the United States at the time of application
Added 5 hours ago
TB
Shift Leader
Taco Bell
Melissa, TX
- $13.25 to $16 USD / hour
Minimum of 1 year of customer-facing restaurant experience required · Must have or be willing to obtain required food handler's certification for respective state/local area
Added 5 hours ago
TB
Team Member
Taco Bell
Melissa, TX
- $10 to $14 USD / hour
Must have or be willing to obtain required food handler's certification for respective state/local area, if applicable
Added 5 hours ago
TB
Shift Leader
Taco Bell
Plano, TX
- $13.25 to $16 USD / hour
Minimum of 1 year of customer-facing restaurant experience required · Must have or be willing to obtain required food handler's certification for respective state/local area
Added 5 hours ago
TB
Team Member
Taco Bell
Plano, TX
- $10 to $14 USD / hour
Must have or be willing to obtain required food handler's certification for respective state/local area, if applicable
Added 5 hours ago
Assistant Front Office Manager
DRIFTWOOD HOSPITALITY MANAGEMENT
West Palm Beach, FL
Be the energy behind our front door. As Assistant Front Office Manager, you’ll lead the team that creates every guest’s first and last impression at Canopy West Palm Beach Downtown. You’ll…
Added 5 hours ago
SS
Care Manager-Part Time Day
Sunrise Senior Living
Overland Park, KS
- Part-time
Support dining services and maintain a clean, welcoming environment
Added 5 hours ago
SS
Care Manager-Part Time Day
Sunrise Senior Living
Overland Park, KS
- Part-time
Support dining services and maintain a clean, welcoming environment
Added 5 hours ago
Front of House Manager
CRISTA Senior Living
Shoreline, WA
The Front of House Manager will support the Executive Chef by overseeing all aspects of dining services and catering for Cristwood Park. Responsible for managing, leading, and inspiring a…
Added 5 hours ago
Certified Nursing Assistant
Albany Health and Rehabilitation
Albany, IN
Must possess specific educational and experience requirements such as: · Must possess interpersonal skills such as:
Added 6 hours ago
FM
Assistant Banquet Manager
Factory Mutual Insurance Company
Norwood, MA
- $68,000 to $84,000 USD / year
As an Assistant Banquet Manager, you’ll play a key leadership role in delivering exceptional event experiences. Working closely with the Banquet Manager, you’ll help oversee all banquet…
Added 6 hours ago
Assistant Manager
Makeready LLC
Nashville, TN
We are seeking a passionate, polished, and service-driven Assistant Front Office Manager to help lead our Front Office team and deliver the exceptional guest experiences that define our…
Added 6 hours ago
Executive Chef
Meruelo Group
Grand Sierra Resort and Casino, NV
…restaurants excel at creativity, consistency and one-of-a-kind dining experiences that lead to increased revenue and a “first-in-class”…
Added 7 hours ago
Executive Chef
Lone Rock Retreat
Lakewood, CO
…primary and urgent care, 100% preventive care, a Personal Health Assistant, and family access to formulary prescriptions and virtual primary…
Added 7 hours ago
CL
Certified Nursing Assistant (Per Diem)
Covenant Living of Northbrook
Northbrook, IL
- $19.42 to $26.18 USD / hour
In this role the Certified Nursing Assistant will:
Added 7 hours ago
CL
Certified Nursing Assistant (Part Time- Days)
Covenant Living of Northbrook
Northbrook, IL
- $19.42 to $26.18 USD / hour
- Part-time
In this role the Certified Nursing Assistant will:
Added 7 hours ago
CL
Certified Nursing Assistant (Full Time- Nights)
Covenant Living of Northbrook
Northbrook, IL
- $19.42 to $26.18 USD / hour
- Full-time
In this role the Certified Nursing Assistant will:
Added 7 hours ago
Assistant Food & Beverage Director
Kalahari Resorts & Conventions
Woodford, VA
…Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine…
Added 7 hours ago
KR
Food & Beverage Operations Manager
Kalahari Resorts & Conventions
Round Rock, TX
- From $70,000 USD / year
…Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine…
Added 8 hours ago
J
Part Time Breakfast
United States
- $12 USD / hour
- Part-time
…efficient manner. This role ensures the cleanliness of the dining area and preparation stations while providing excellent customer service to enhance the guest…
Added 8 hours ago
Japanese Bocce Club Captain
The Boca Raton
Boca Raton, FL
The Captain is the highest-level service professional in the dining room, responsible for owning and executing an exceptional guest experience from arrival through departure. This role…
Added 8 hours ago
Shift Manager
Sonic
Norman, OK
As a Restaurant Shift Manager, you will be responsible for assisting the General Manager and Assistant General Manager in managing the daily operations of the restaurant. You will provide…

Makeready LLC

Assistant Manager

Nashville, TN, United States

Apply on workforcenow.adp.com About employer

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Job details

Posting language: English

Original job description

About The Joseph The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, this repeat Forbes Travel Guide Star Award recipient offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly. The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined. We are seeking a passionate, polished, and service-driven Assistant Front Office Manager to help lead our Front Office team and deliver the exceptional guest experiences that define our luxury hotel. This position plays an essential role in overseeing the daily guest journey, ensuring personalized service, supporting Front Office operations, and developing a team that consistently delivers Forbes Travel Guide and Marriott Luxury Collection service standards. Working closely with the Front Office Manager and Director of Front Office, the Assistant Front Office Manager will take an active leadership role in guest relations, VIP experiences, service recovery, team coaching, and operational execution. This individual will ensure that guest preferences are anticipated, concerns are resolved with care, and every interaction reflects the sophistication and warmth of The Joseph. The ideal candidate is a hands-on hospitality professional who leads by example, thrives in a fast-paced luxury environment, and believes that memorable guest experiences are created through genuine care, attention to detail, and thoughtful service. If you thrive in a fast-paced, lifestyle-driven hospitality setting and are passionate about cultivating exceptional guest experiences, this is your opportunity to make a meaningful impact.

Front Office Operations & Communication

Support the Front Office Manager in maintaining seamless daily operations and consistent luxury service standards.
Assist with front desk operations, guest check-ins and check-outs, room assignments, and guest inquiries during high-volume periods.
Monitor guest communication through Marriott GXP, including messaging, guest requests, and service recovery cases.
Ensure guest messaging is professional, personalized, accurate, and completed within established response expectations.
Coordinate guest requests with Housekeeping and other operational departments, ensuring appropriate follow-through and confirmation.
Support room readiness by confirming that assigned accommodations meet documented guest preferences and special requirements.
Assist with operational planning for VIP arrivals, group business, and other high-demand periods.
Communicate guest service priorities, special requests, and unresolved concerns to the Front Office team and other department leaders.
Support Manager on Duty responsibilities when assigned, including responding to guest concerns and operational situations.
Follow established hotel safety, security, and emergency procedures, coordinating with Security and hotel leadership when necessary.

Guest Relations, Service Recovery & Follow-Up

Take ownership of guest concerns and service recovery follow-up, ensuring issues are addressed promptly, professionally, and with genuine empathy.
Personally contact guests following service concerns to verify satisfaction, confirm resolution, and rebuild confidence in the guest experience.
Maintain accurate documentation of guest concerns, recovery actions, approved compensation, and follow-up commitments within Marriott GXP.
Monitor open guest cases, aging requests, and outstanding service recovery items to ensure timely resolution.
Coordinate with operational departments to ensure promised guest accommodations, amenities, service recovery credits, or Marriott Bonvoy points are completed as approved.
Investigate guest billing concerns and assist with explaining approved corrections, credits, and adjustments.
Escalate significant guest concerns and compensation requests beyond established authority limits to the appropriate Front Office leader or Manager on Duty.
Ensure unresolved guest matters are communicated during shift transitions, with clearly assigned ownership and established follow-up expectations.
Identify recurring guest concerns and recommend proactive service improvements to prevent future issues.

Requested Capabilities

Proven leadership experience in hotel front desk or hospitality operations
Experience in a lifestyle, boutique, or luxury environment, preferred
Strong working knowledge of hotel management systems and guest service platforms
Solid understanding of night audit procedures and multi-line phone systems
Exceptional customer service skills with a polished, approachable presence
Outstanding communication skills and professional phone etiquette
Multilingual or bilingual abilities are highly desirable

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Apply on workforcenow.adp.com About employer

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Jobs in the United States