Archived listing. The details below describe a past opening.
Senior Vice President, Retirement & Pension Services Majesco is a global leader in AI-native SaaS solutions for the P&C, Life, Annuities & Health (LA&H), and Retirement, Pension and PRT markets. Built in the cloud with an AI-first architecture, our platform enables insurers and pension providers to operate with greater speed, insight, and agility in a rapidly evolving industry.
We embed AI across our portfolio - from core systems to digital and pension administration - helping customers simplify operations, improve decision-making, and deliver stronger business outcomes. With over 1,400 implementations and more than 375 customers worldwide, Majesco is a trusted partner to organizations modernizing their operations and positioning for long-term growth.
Majesco is seeking a Senior Vice President, Retirement & Pension Services to lead the end-to-end services business for our Retirement & Pension portfolio. This executive will be accountable for services delivery, P&L performance, customer outcomes, growth, operational scalability, support and organizational excellence. The successful candidate will be a hands-on, commercially minded leader who can build trusted executive relationships, develop high-performing teams, and deliver complex programs with speed, discipline, and consistency. All About the Role Reporting to the General Manager, Retirement & Pension, the Senior Vice President, Pension & Retirement Services will lead the services organization and oversee the successful execution and growth of services across Majesco’s Retirement & Pension business. This is a new, business-critical leadership role requiring a strong blend of customer centricity, executive presence, complex-program delivery experience, commercial judgment, and an understanding of technology-enabled transformation.
- Lead the End-to-End Services Business: Own the strategy, operating performance, and execution of the Retirement & Pension Services business, aligning delivery, financial, commercial, and customer objectives to the broader business strategy.
- Own Services P&L and Financial Performance: Drive revenue, gross margin, utilization, bookings support, backlog conversion, delivery cost, forecast accuracy, and overall profitability. Make thoughtful investment and trade-off decisions that balance near-term performance with long-term scale.
- Deliver Customer Outcomes: Ensure complex implementations, transformation programs, managed services, and other customer engagements are delivered on time, within budget, and to agreed quality and business outcomes. Establish a culture of measurable value realization and accountability.
- Build Services Growth: Partner with the General Manager, Sales, Product, and other leaders to grow the services business. Shape go-to-market strategy, identify expansion opportunities, contribute to pursuits, and ensure services offerings are differentiated, repeatable, and commercially viable.
- Lead Commercial and Contract Execution: Provide executive oversight for services solutioning, Statements of Work, estimates, pricing, staffing models, contract assumptions, and approval processes. Ensure delivery commitments are achievable and aligned with business objectives.
- Scale the Operating Model: Define and continuously improve the services operating model, delivery methodology, governance cadence, tooling, metrics, and quality practices required to support growth and consistent execution across the portfolio.
- Champion One-Team Delivery with Product: Foster close collaboration between Services and Product so the two functions operate as a single team in service of the customer, aligning priorities, roles, and ways of working to deliver more scalable, consistent outcomes.
- Lead Organizational Transformation: Build, lead, and evolve a high-performing organization. Modernize how work gets done, accelerate the adoption of AI and other enabling technologies, and develop leaders who can operate effectively in a fast-changing SaaS environment.
- Strengthen Customer and Executive Relationships: Serve as an executive point of contact for strategic customers and partners. Proactively manage expectations, prevent escalations, and lead the resolution of critical issues while maintaining customer confidence and delivery continuity.
- Drive Portfolio Governance and Risk Management: Establish clear governance for the services portfolio, including program health, delivery risk, dependencies, scope, change control, quality, security, and financial performance. Use data and transparent operating reviews to drive timely decisions.
- Optimize Resource Allocation: Make deliberate, data-driven decisions about talent, capacity, skills, partners, and delivery locations to optimize utilization, balance competing priorities, and support customer and financial goals.
- Collaborate Across a Global Organization: Build strong working relationships with delivery leaders, including offshore and distributed teams, and create an effective cadence for shared decision-making, accountability, and continuous improvement across time zones.
- Partner Across Majesco: Work closely with Product, Engineering, Sales, Customer Success, Finance, Legal, and People leaders to align priorities, improve the customer lifecycle, and strengthen the overall business.
What You’ll Bring
- A strong results orientation, with exceptional communication skills and the ability to connect, influence, and establish credibility with executive, business, domain, technical, and non-technical stakeholders.
- Proven experience leading a Professional Services, Consulting, Implementation, or Managed Services business with meaningful P&L responsibility, preferably in enterprise software, cloud/SaaS, insurance technology, pension technology, retirement services, or adjacent financial services technology.
- Demonstrated ability to lead complex, large-scale implementations and transformation programs involving multiple stakeholders, significant dependencies, and high business impact.
- Strong commercial acumen, including experience with services revenue recognition and structuring, estimating, and governing time-and-materials, fixed-fee, milestone-based, and subscription-attached services.
- A track record of improving delivery predictability, margin, utilization, customer satisfaction, quality, and operational efficiency.
- Experience shaping services strategy and partnering with Sales on pursuits, account growth, solution design, pricing, Statements of Work, and contract negotiations.
- The ability to translate customer and market needs into scalable services offerings, repeatable delivery approaches, and clear operating priorities.
- Experience leading offshore-heavy, distributed, and remote teams through a shared decision-making approach.
- A global mindset and the ability to collaborate effectively across geographies, cultures, and time zones.
- Proven ability to partner seamlessly with executive leadership to align strategy, drive execution, manage risk, and continuously improve business performance.
- A passion for attracting, developing, and retaining high-performing, highly engaged teams.
- A commitment to fostering a One Majesco culture that values collaboration, inclusion, accountability, and the success of every team member.
All About You
- Bachelor’s degree or global equivalent required; master’s degree preferred.
- 20+ years of progressive experience in software services, consulting, implementation, enterprise technology, insurance technology, pension technology, retirement services, or a related field.
- Significant experience leading a services organization with P&L, revenue, margin, and operational accountability.
- At least 10 years of experience leading complex programs, implementations, or technology-enabled business transformations, including programs delivered under demanding timelines.
- Experience working with defined benefit plans for pension administrators, retirement providers, insurers, plan sponsors, recordkeepers, or related financial services organizations is strongly preferred, but deep experience in adjacent enterprise software or financial services technology environments will also be considered.
- Demonstrated success leading through organizational change, scaling teams and operating models, and improving business performance.
- Excellent judgment, problem-solving, and decision-making skills, with the ability to navigate ambiguity and provide clarity, focus, and momentum.
- Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels of an organization.
- Relevant industry or program leadership certifications, such as PMP or PgMP, are a plus.
Majesco is an equal opportunity employer committed to building an inclusive workplace where every team member can thrive.