HEAP Program Officer

Description Primary Purpose of Position: The HEAP Program Officer is responsible for providing technical assistance to consumers and partners for the Home Energy Assistance Program (HEAP, Energy Self-Sufficiency and Low-Income Assistance Program (LIAP) programs.

Core Functions:

Vendor Training and Monitoring o Annual Consumption Report (ACR) training o ACR report preparation and reconciliation o Annual Vendor Training o Maintain Vendor Handbook o Maintaining Vendor Forms o Regular monitoring of vendors for compliance o Vendor Closeouts

Process and prepare payments for HEAP client benefits o Coordinate the payment process in the HEAP System of Record and QuickBooks o Review HEAP benefits for compliance o Prepare and submit drawdown request to the Finance Department o Prepare weekly benefit payment report

Process benefit returns o Review transaction histories to monitor appropriate use of HEAP funds

Post all benefit returns in QuickBooks and update benefit return journal

LIAP o Provide eligibility information and guidance to consumers and partners o Respond to inquiries from electrical vendors

Provide direction, interpretation, and technical assistance of program guidelines to consumers and partners o Research and resolve CAA, vendor, and consumer issues o Respond to inquiries from the public and/or partners via phone and e-mail

Application Updates o Confirm and process all application changes o Review all update forms for impact on benefits issued

Compliance and Monitoring o Review requests to ensure compliance with program guidelines o Work with CAA to resolve any discrepancies o Reopen applications in HEAP System of Record o Monthly review of Quality Assurance and Conflict of Interest Logs o Review all fraud referrals o Prepare for and participate in Fair Hearings o Review and respond to requests for Informal Reviews o Maintain and update HEAP forms and Program Handbook and monitor sub-grantees to ensure compliance with their workplans for HEAP, ECIP, and ESS

Other Duties as assigned

Requirements

Education and Experience: Education and three years of program administration or a combination of six years of experience, training and independent study preferred.

Skills and Knowledge:

· Knowledge and experience in interpreting governmental regulations and contract compliance · Strong computer and analytical skills · Excellent communications skills · Ability to work independently · Accuracy and attention to detail · Excellent organizational skills · Ability to prioritize multiple and varied tasks · Ability to understand and follow both written and oral instructions · Ability to proofread, edit, and make grammatical corrections

Working Conditions: Fast paced environment with multiple priorities, interruptions & deadlines. Work hours may include some nights, weekends, and travel in and out of state. MaineHousing office hours are Monday – Friday from 8:00am to 5:00pm. A hybrid schedule may be considered, if appropriate, after 6 months employment.

Reports To: Manager of HEAP Supervises: no one

The salary range for this position is $50,037 - $72,648. All new employees will start at an hourly rate of $24.0562 ($50,037 annually), unless otherwise agreed to by MaineHousing. MaineHousing also offers a comprehensive benefits package, including, but not limited to, health, dental and vision, retirement options with employer match, life insurance, short and long-term disability, employee assistance, generous earned time and all major federal holidays. Employment is eligible for the Public Service Loan Forgiveness Program.

**Position will remain open until a suitable candidate is found**