Resident Manager & Case Manager

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Title: Resident Manager & Case Manager

Corps/Department: Salvation Army, Kodiak Corps

Reports To: Corps Officer

FLSA Status: Full-Time; Exempt

Scope of Position:

The Resident Manager/Case Manager is responsible for providing day-to-day oversight, resident support, case management, and program coordination for a transitional housing program serving adult men and women. This position helps create a safe, structured, supportive, and respectful living environment while assisting residents in developing the skills, stability, and resources necessary to transition to permanent housing and greater self-sufficiency. This position also serves as a primary point of contact for residents and works collaboratively with program leadership, community partners, service providers, and other staff to ensure residents receive appropriate services and support. Maintains accurate and timely documentation, enforces program expectations, addresses resident concerns, and promotes a healthy, recovery-oriented, and supportive community.

Minimum Qualifications:

• High school diploma or equivalent required; additional education in social services, human services, behavioral health, or a related field preferred.
• Previous experience in case management, residential services, transitional housing, homelessness services, behavioral health, recovery services, or a related human-services field preferred.
• Experience working with individuals experiencing housing instability or other significant life challenges preferred.
• Ability to establish appropriate professional relationships while maintaining clear boundaries.
• Strong communication, organizational, documentation, and problem-solving skills.
• Ability to work effectively with individuals from diverse backgrounds and life circumstances.
• Ability to remain calm and professional during difficult or crisis situations.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Basic computer skills and ability to learn required databases and electronic record systems.
• Ability to work independently while also functioning effectively as part of a team.
• Must be able to understand and consistently enforce program policies and expectations.

Essential Functions:

Resident Management & Program Oversight

• Provide daily oversight of the transitional housing program and resident activities.
• Maintain a safe, secure, clean, and respectful living environment.
• Conduct regular resident check-ins and monitor resident participation and compliance with program expectations.
• Explain and consistently enforce program rules, policies, curfews, safety requirements, and resident agreements.
• Respond appropriately to resident conflicts, behavioral concerns, emergencies, and other situations requiring intervention.
• Conduct room and facility checks as required by program policy.
• Monitor resident attendance, participation, and progress toward program goals.
• Coordinate move-in, orientation, room assignments, transfers, and discharge processes.
• Maintain appropriate professional boundaries while developing positive and supportive relationships with residents.
• Promote accountability, personal responsibility, independence, and successful community living.
• Report significant incidents, rule violations, safety concerns, and other matters to program leadership in accordance with established procedures.

Case Management

• Complete intake, assessment, orientation, and case management activities for assigned residents.
• Develop individualized service plans with residents based on identified needs, strengths, barriers, and goals.
• Meet regularly with residents to review progress and update service plans.
• Assist residents in establishing realistic goals related to housing, employment, education, financial stability, transportation, health, recovery, and independent living.
• Provide referrals and coordinate services with community agencies, housing providers, behavioral health providers, employment services, educational programs, and other resources.
• Advocate for residents while maintaining appropriate professional boundaries and program expectations.
• Assist residents with applications, appointments, documentation, identification, benefits, housing searches, employment resources, and other supportive services.
• Assist residents in developing budgeting, household management, communication, problem-solving, and other independent-living skills.
• Monitor progress toward permanent housing and assist residents in developing a transition/discharge plan.
• Follow up with residents and service providers as appropriate to promote continuity of care and successful transition.

Documentation & Compliance

• Maintain accurate, timely, and confidential resident records in accordance with program, organizational, and funding requirements.
• Complete case notes, assessments, service plans, progress notes, incident reports, discharge documentation, and other required records.
• Ensure required resident information and program data are entered into designated databases and systems.
• Maintain confidentiality of resident information and follow applicable privacy and information-sharing requirements.
• Ensure documentation supports program outcomes, funding requirements, audits, and quality assurance activities.
• Participate in program reviews, audits, inspections, and quality-improvement activities as requested.

Resident Support & Life Skills

• Facilitate or coordinate life-skills education and activities, which may include:
• Budgeting and financial management
• Employment readiness
• Household management
• Cooking and nutrition
• Communication and conflict resolution
• Parenting and family relationships, when applicable
• Time management
• Goal setting
• Housing readiness
• Community resources
• Encourage residents to develop healthy routines, positive support systems, and independent living skills.
• Connect residents with appropriate educational, employment, recovery, spiritual, and community resources.
• Encourage participation in available program activities and supportive services.

Safety, Security & Crisis Response

• Monitor the facility for safety, security, maintenance, and sanitation concerns.
• Respond to emergencies and resident crises in accordance with program policies and training.
• Follow established procedures for incidents, injuries, missing residents, threats, severe weather, fire, medical emergencies, and other emergencies.
• Complete required incident and safety reports.
• Maintain appropriate communication with emergency services, program leadership, and other responsible parties when necessary.
• Ensure residents understand emergency procedures, evacuation plans, and safety expectations.
• Report maintenance, security, and facility concerns promptly.

Community & Interagency Coordination

• Develop and maintain positive working relationships with community service providers and referral partners.
• Coordinate appointments, referrals, transportation resources, and other services as appropriate.
• Participate in case conferences and interdisciplinary meetings when requested.
• Represent the program professionally within the community.
• Assist with developing and maintaining relationships with landlords, employers, agencies, and other community partners that support successful resident transitions.

Administrative & Facility Responsibilities

• Maintain accurate program calendars, resident schedules, appointment information, and other required administrative records.
• Assist with maintaining resident files and program documentation.
• Monitor household supplies and report needs to program leadership.
• Assist with maintaining an organized, clean, and welcoming program environment.
• Participate in staff meetings, trainings, supervision, and professional development.
• Assist with program inspections and implementation of corrective actions when needed.
• Perform other duties as assigned by the supervisor or program leadership.

Work Environment:

• Ability to work in a residential setting and interact with residents throughout the workday.
• Ability to remain on one's feet for extended periods and move throughout the facility as needed.
• Ability to occasionally lift, carry, push, or move supplies and equipment consistent with the requirements of the position.
• Ability to respond to emergencies and perform duties necessary to maintain resident and facility safety.
• May require evening, weekend, holiday, or on-call responsibilities depending on program needs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

Confidentiality Statement: The employee understands that all information is to be treated as highly confidential. Non-compliance will result in disciplinary action.

Equal Employment Opportunity: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers, and layoffs or termination.