Customer Communications Representative

Customer Communications Representative - Albany, NY A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates. We have an immediate opening for a Customer Communications Support Specialist located at our office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently. Pay range $39,520 to $43,680 per year.

Qualifications:

· A “customer first” attitude · Excellent communications skills & time management · Ability to multi-task & work independently · Problem-solving skills · Computer skills including Microsoft Word and Excel · Experience in electronic customer communications via email and online help is a plus.

Responsibilities include but not limited to:

· Dispatch support for Service Technicians and Fuel Drivers · Responding promptly to customer inquiries. · Communicating with customers through various channels. · Acknowledging and resolving customer complaints. · Administrative tasks as assigned. · Maintaining a positive, empathetic, and professional attitude toward customers at all times. · Maintain knowledge of our products & services so that you can successfully assist customers. · Processing orders, forms, applications, and requests. · Keeping records of customer interactions, transactions, comments, and complaints. · Communicating and coordinating with colleagues as necessary. · Ensure customer satisfaction and provide professional customer support. · Miscellaneous tasks to support the company’s daily operations. · Holiday coverage (rotation shared by all representatives)

Schedule:

· Monday - Friday 7:30am - 4:30pm

Supplemental pay types:

· Bonus pay

Experience and License Requirements · Customer Service Experience 3 years minimum · Microsoft Word and Excel

Benefits:

· 401(k) · 401(k) matching · Dental insurance · Employee assistance program · Employee discount · Flexible spending account · Health insurance · Health savings account · Life insurance · Paid time off · Referral program · Retirement plan · Tuition reimbursement · Vision insurance