Warranty Analyst

Your Contribution:

As a Warranty Analyst, you will play a critical role in protecting customer satisfaction and product quality by managing warranty claims, conducting product failure analysis, and providing technical support across MAHLE's aftermarket business. You will serve as a key link between customers, Quality, Product Management, Purchasing, and Engineering, helping identify product issues, drive corrective actions, and support continuous improvement initiatives.

• Perform product analysis of suspect or used MAHLE parts returned from the Distributor / customer base for failure analysis / Warranty (Labor Claim) compensation.
• Create Reports detailing the results of the product analysis and the failure mode of used parts.
• Communicate information to Product Management, Plant Management, Quality Assurance, Product Analysts, and Customer Service
• Enter claims/requests for analysis into warranty database and create

credit authorizations where applicable.

• Handle customer inquiries involving product related technical issues
• Create and submit Corrective Action Requests (C.A.R.'s) to Mahle purchasing for defective supplier components that result in warranty payments or product nonconformance
• Approve / Reject supplier responses for C.A.R.'s initiated by Service Engineering
• Answer and process telephone inquiries regarding engine and product specification, application, interchange, installation, and troubleshooting of all MAHLE products.
• Perform First Article inspections and report results

Your Experience & Qualifications:

• 5+ years of experience in the Automotive, Heavy-Duty, or Aftermarket industry.
• Strong technical knowledge of engine systems, components, product applications, and troubleshooting practices.
• Experience conducting product failure analysis, root cause investigations, and warranty claim evaluations.
• Excellent analytical, communication, and customer service skills, with the ability to collaborate effectively across multiple functions
• Experience in warehouse, inventory management, automotive aftermarket, or manufacturing environments is preferred.

Our Offer:

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits. We encourage you to apply even if you don´t meet every single requirement. You may just be the right candidate for this or other roles.

After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s).

For more information about MAHLE and what a career with us looks like for you, click here. Jobs & Career MX |MAHLE

#TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?

SERGIO.JOSE.TAMEZ@MAHLE.COM