Maintenance Technician II

JOB SUMMARY:

Maintenance Technicians perform general and preventive maintenance across MAHEC facilities, including plumbing, electrical, HVAC, carpentry, painting, grounds maintenance, equipment repairs, and other facility needs. Responsibilities also include moving furniture and equipment, supporting facility projects, and assisting with snow and ice removal during inclement weather.

Technicians respond to work orders, help maintain safe and functional facilities, and provide support across MAHEC locations as needed. Responsibilities vary by technician level, ranging from routine maintenance and repairs to advanced troubleshooting, project coordination, and contractor oversight. Technician levels are based on demonstrated skills, experience, training, and the ability to perform work safely and independently.

SPECIFIC RESPONSIBILITIES:

• Provides general and preventative maintenance including carpentry, electrical, mechanical, plumbing, painting, and special projects as assigned.
• Lawn maintenance including, but not limited to: mowing, planting, trimming, fertilizing, and other landscaping activities.
• Assists Maintenance Team Lead in coordinating contract services that may include housekeeping, HVAC repairs, major electrical and plumbing work, and other services as needed. May obtain estimates, schedule work with contractors, and oversee contracted work.
• Provides general utility work including, but not limited to: moving furniture and equipment, hanging pictures, and traffic control.
• During inclement weather conditions, provides snow removal, shoveling, spreading salt and ice melt, and operation of snow removal equipment.
• Conducts regular visual checks and coordination of vehicle maintenance.
• Participates in after-hours and weekend call rotation schedule.
• Provides occasional backup for other Facilities Management functions including security services, shuttle drivers, and housekeeping.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

COMPUTER

• Proficiency in Microsoft Office including Word and Outlook.
• Proficiency in ticketing software system used to track maintenance requests.

FOREIGN LANGUAGE

• Not Applicable.

PHYSICAL DEMANDS

• Medium – High energy level : Lift and carry 40 - 50 lbs, Push/Pull 150 - 200 lbs (patient on a bed or stretcher, etc.), Lateral Transfer 150 - 200 lbs (patient).
• Frequent – (34 - 66% of Workday).

EDUCATION AND EXPERIENCE

MINIMUM QUALIFICATIONS:

• Education and/or experience equivalent to high-school diploma/GED or equivalent work experience.

ROLE REQUIREMENTS BY LEVEL

Maintenance Technician II Skilled position responsible for routine repairs, preventive maintenance, and troubleshooting.

• Includes the skills and responsibilities of Technician I.
• Working knowledge of plumbing, electrical, HVAC, carpentry, and general building maintenance.
• Diagnose and complete routine repairs and preventive maintenance.
• Operate and perform basic troubleshooting of building systems and equipment.
• Read basic blueprints, manuals, and equipment diagrams.
• Assist with renovations, equipment installations, moves, and facility projects.
• Coordinate routine work with contractors and vendors as assigned.
• Provide guidance and assistance to Technician I staff.

REQUIRED LICENSES:

• Valid NC Driver’s License.

SCHEDULE:

• Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required.
• Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.