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FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
FENTON, MI
- Part-time
Bring the Positive Vibes: Embrace diversity and inclusivity as our team superpower, ensuring every associate feels valued and respected. Maintain a positive and proactive mindset, even in…
Added 3 mins ago
Food Services Director
Cedar Crest at North Florida (2)
Gainesville, FL
Associate's or higher degree in food service management or in hospitality, including a course of study in food service or restaurant management from an accredited institution of higher…
Added 5 mins ago
High School Associate Principal
GEO Next Generation High School
Baton Rouge, LA
The Associate Principal is expected to perform the following duties:
Added 5 mins ago
BH
Child Care Assistant Teacher
Bright Horizons
Mercer, WA
- $19.6 to $24.45 USD / hour
CDA, Associate, or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
Retail Sales Print Supervisor
Staples
Aberdeen, WA
Full-time hours, generous paid time off, career development program and weekly pay
Added 6 mins ago
Health Technician (Optometry)
Veterans Affairs, Veterans Health Administration
Wenatchee, WA
Added 6 mins ago
Health Technician (Optometry)
Veterans Affairs, Veterans Health Administration
Wenatchee, WA
…direction of volunteers and optometry trainees to ensure that program goals are met, that clinical care flows smoothly, and assigned tasks are completed in a timely manner. Assists in…
Added 6 mins ago
Sous Chef St Martins University
Compass Group, North America
Lacey, WA
The dining program encompasses a dynamic mix of residential dining, retail operations, convenience services, and a thriving catering program. The operation includes a full-service dining…
Added 6 mins ago
Operations Specialist - eSOMS
Amentum
Richland, WA
Education: High School Diploma or GED. Associate’s degree in engineering or science or equivalent education desired. Associate’s degree in engineering or science may be substituted for two…
Added 6 mins ago
Operations Manager II - Shift Operations Manager
Amentum
Richland, WA
Education: High School Diploma or GED. Associate’s degree in engineering or science or equivalent education desired. Associate’s degree in engineering or science may be substituted for two…
Added 6 mins ago
A
Pressure Tester
Aerotek
Everett, WA
- $21 to $23 USD / hour
The Assembly/Warehouse Associate 1 plays a critical role in ensuring the efficient operation of warehouse and assembly processes within the organization. This position is responsible for…
Added 6 mins ago
Advanced Practice Nurse - Home Based Primary Care
Veterans Affairs, Veterans Health Administration
Tacoma, WA
Added 6 mins ago
Armed and Cleared Security Officer
Allied Universal
Redmond, WA
Associate's degree or higher In Criminal Justice, Business, or a related field
Added 6 mins ago
BH
Child Care Assistant Teacher
Bright Horizons
Seattle, WA
- $21.5 to $26.55 USD / hour
CDA, Associate, or bachelor’s degree in early education or related field is preferred
Added 6 mins ago
Assistant Nurse Manager
Veterans Affairs, Veterans Health Administration
Seattle, WA
Added 6 mins ago
Registered Nurse Manager
Veterans Affairs, Veterans Health Administration
Seattle, WA
Added 6 mins ago
Registered Nurse (Patient Aligned Care Team)
Veterans Affairs, Veterans Health Administration
Seattle, WA
Added 6 mins ago
Secretary (OA)
Veterans Affairs, Veterans Health Administration
Seattle, WA
Added 6 mins ago
VM
Respiratory Therapist - Registered
Virginia Mason Franciscan Health
Seattle, WA
- $44.35 to $67.36 USD / hour
An Associate of Applied Science (AAS) in Respiratory Care Degree from a Regionally Accredited, and CoARC certified RT program
Added 9 mins ago
Dining Services Coordinator
Brookdale Senior Living Inc.
Lynnwood, WA
Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Added 16 mins ago
HR Coordinator
E11EVEN Club Hotel & Residences
Miami, FL
Maintain associate's files and ensure that filing is completed at the end of each week.
Added 20 mins ago
EM
Guest Services Rep Part Time-104020
ESA Management, LLC
Orlando, FL
- Part-time
…of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common…
Added 20 mins ago
EM
Guest Services Rep Part Time-104020
ESA Management, LLC
Orlando, FL
- Part-time
…of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common…
Added 20 mins ago
EM
Guest Services Rep Part Time-104020
ESA Management, LLC
Miami, FL
- Part-time
…of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common…
Added 22 mins ago
Safety & Training Specialist
HX5, LLC
US-OH-Cleveland, OH
…safety/consensus standards. SHE compliance is assessed using program procedures that are developed and verified through audits and workplace evaluations. The Safety and Training Specialist…

MAHEC

Customer Care Associate - OB/GYN - Biltmore Campus

Asheville, NC, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY:

The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience.

SPECIFIC RESPONSIBILITIES:

Check-in patients via phone or live
Update patients demographic and insurance information
Verify insurance as needed
Collect payments and reconcile cash drawers as assigned
Refer patients to financial advocates as needed
Prepare and provide appropriate patient paperwork
Respond to walk-in patient needs
Monitor waiting room for delays
Check-out patients
Schedule appointments
Provide patients with clinical summary following visit
Coordinate interpreting services for patients
Reconcile appointments
Answer phones, checks voicemails, monitors phone volume
Collects and distributes mail
Scan and fax documents
Monitors appropriate electronic health record inbox and provides follow-up
Participates in orientation of new staff
Float in between front desk and scheduling areas as needed
Provide satellite coverage as assigned
Participate in process improvement of new and existing workflows
Actively embraces and supports divisional and organizational initiatives
Participate in outreach initiatives, community events, and seasonal clinics

KEY COMPETENCIES:

Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

COMPUTER

Advanced computer skills as related to working with medical office software program(s)
Experience with Electronic Health Records

FOREIGN LANGUAGE

Ability to speak Spanish strongly preferred

OTHER

Knowledge of medical office functions including business office work flows

EDUCATION AND EXPERIENCE

MINIMUM QUALIFICATIONS:

Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required.

PREFERRED QUALIFICATIONS:

Previous experience in a medical office/clinical environment preferred.

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

COMPENSATION:

$20/63/hour + MAHEC Total Rewards Package

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities

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More about this job

Skills

Customer service
Scheduling
Take payments for bills
Administer appointments
Front Desk
Process improvement
Communication skills
Decision making
Conflict resolution
Critical thinking
Interpersonal skills
Show empathy
Show responsibility
Problem solving
Work independently
Think analytically
Computer skills
Office software
Electronic health records
Interact verbally in Spanish

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