Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
T
Engagement Manager
TEKsystems
Hanover, MD
- $80,000 to $120,000 USD / year
…experience youve been searching for? Were looking for an Engagement Manager I to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward.…
Added just now
Small Business Banker II - Middletown, NY
TD Bank, N.A.
Middletown, NY
…bank. This role assigns Customer to the proper TD Relationship Manager (RMLM, SB Specialist, Store Manager) based on the results of the customer…
Added just now
Sr Mgr Tech Del/Partner Mgmt (US)
TD Bank, N.A.
Charlotte, NC · Mount Laurel, NJ · Fort Lauderdale, FL
The Manager Technology Delivery / Partner Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on…
Added just now
Associate Banker II - Whitehouse Station (40 hour)
TD Bank, N.A.
Whitehouse Station, NJ
This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports…
Added just now
Associate Banker II - Colchester, CT
TD Bank, N.A.
Colchester, CT
…refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added just now
Information Security Analyst II - Security Operations
TD Bank, N.A.
Mount Laurel, NJ
…Technology Controls / Information Security related policies, programs, tools and provides specialized expertise and guidance on assessing risks, identifying potential gaps and providing…
Added just now
T
Engagement Manager
TEKsystems
Baltimore, MD
- $80,000 to $120,000 USD / year
The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for managing one or more engagements or engagement teams…
Added just now
O-
Sales Associate
Orangetheory - Franchise #0320
AUSTIN, TX
- $15 USD / hour
…expectations. The Sales Associate reports directly to the Studio…
Added just now
O-
Sales Associate
Orangetheory - Franchise #0320
AUSTIN, TX
- $15 USD / hour
…expectations. The Sales Associate reports directly to the Studio…
Added just now
O-
Assistant Studio Manager
Orangetheory - Franchise #0320
AUSTIN, TX
- $20.19 to $24 USD / hour
Job Description – Assistant Studio Manager (Full-Time)
Added just now
CH
Pharmacy Manager
CVS Health
Winston Salem, NC
- $65 to $85 USD / hour
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every…
Added just now
CH
Pharmacy Manager
CVS Health
Clemmons, NC
- $65 to $85 USD / hour
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every…
Added just now
CH
Pharmacy Technician
CVS Health
Garfield Heights, OH
- $17 USD / hour
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
CH
Pharmacy Technician
CVS Health
Avondale, AZ
- $17.15 to $27.15 USD / hour
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
CH
Telepharmacy Technician
CVS Health
Surprise, AZ
- $17 to $27 USD / hour
…CVS services and products appropriately positioning CVS as a partner in customers’ path to better…
Added just now
CH
District Support Pharmacist Full Time
CVS Health
Holly, MI
- $60 to $76 USD / hour
- Full-time
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every…
Added just now
CH
District Support Pharmacist Full Time
CVS Health
Montrose, MI
- $60 to $76 USD / hour
- Full-time
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every…
Added just now
CH
District Support Pharmacist Full Time
CVS Health
Fenton, MI
- $60 to $76 USD / hour
- Full-time
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every…
Added just now
CH
Pharmacy Technician
CVS Health
Knoxville, TN
- $16 to $24 USD / hour
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added 1 min ago
CC
Manager, Training
Centene Corporation
Jefferson City, MO
- $87,700 to $157,800 USD / year
Position Purpose: The Manager, Training provides leadership and strategic oversight for Marketplace Member Services and designated Medicaid training teams. This role drives cross-functional…
Added 1 min ago
P
Quality Assurance Manager, Medical Device & Combination Products
Pfizer
Chesterfield, MO
- $99,200 to $165,400 USD / year
…Quality Operations global team. Serving as a key global quality partner, you will champion and govern development, sustaining, and post-market activities for MDCP portfolios distributed…
Added 2 mins ago
Director of Food & Beverage
Pyramid Global Hospitality
Santa Cruz, CA
…enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career…
Added 2 mins ago
Senior Vice President, Infrastructure Engineering (Mainframe Communications Systems Software Engineer
ewminds consulting Services
Jersey City, NJ
Leverage your breadth of experience to lead the organization through cross-functional and collaborative efforts. Partner with solutioning Data center services, Production Services…
Added 2 mins ago
Data & AI Program Manager
Meta Resources Group
Philadelphia, PA
Our client, a leading global healthcare organization, is seeking an experienced Data & AI Delivery Program Manager to lead the planning and delivery of strategic data and artificial…
Added 2 mins ago
Chief Advancement Officer (CAO)
FIVE18 Family Services Operations Inc.
Lynchburg, VA
Positions Supervised: Current span of stewardship = 5 (Donor Engagement staff, Director of Marketing, Community Collaboration Manager)

Magnet Forensics

Technical Support Engineer

Remote, United States

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year

Apply About employer

Applications open in a new tab.

Job details

Pay: $74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year
Experience: 0-2+ years of experience in a technical, customer-facing support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

The Technical Support Engineer provides first-level technical support to customers across various channels including chat, email, web, and phone. This role focuses on basic troubleshooting, accurate information-gathering, resolution of common issues, and timely escalation of complex issues.

This position reports to the Manager, Technical Support.

What You’ll Do

Monitor and respond to incoming customer requests for technical support across all supported channels.
Gather complete and accurate technical information (log files, environment details, reproduction steps, and more) to support resolution or escalation.
Clearly document all customer interactions, troubleshooting steps, and outcome in the case management system.
Guide customers to relevant self-service resources and redirect non-support requests to appropriate internal teams.
Identify opportunities or gaps in self-service content, for example, KBAs.
Escalate cases that exceed defined scope or knowledge level, ensuring all required context is provided.
Meet individual performance targets related to case volume, SLA adherence, and customer satisfaction.

What We’re Looking For

Post-secondary education in Computer Science, Engineering, or have equivalent experience.
0-2+ years of experience in a technical, customer-facing support role.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow structured troubleshooting processes and escalate effectively.
Familiarity with CRM and case management tools (Salesforce Service Cloud preferred).

Scope & Accountability

Direct ownership of individual customer cases within defined playbook and procedures.
Decisions are guided by documented standards and team support.
Impact is primarily at the individual customer interaction level.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year

Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Employee committees & resource groups
Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

Apply About employer

Report this job