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Added 1 min ago
PB
Director of RCM Services
Practice By Numbers
Remote, United States
- $150,000 to $180,000 USD / year
Practice by Numbers is an all-in-one business platform for dental practices. We use data, automation, and AI to help practices grow, run more efficiently, and take better care of their…
Added 1 min ago
Senior Games Product Manager
Netflix
Remote, United States
As a Sr. Games Product Manager, you will play a critical role in shaping and operating the lifecycle of a sub-section of our portfolio of games - working closely with game and production…
Added 4 mins ago
Distribution Business Manager
NXP USA Inc.
United States
As a Distribution Business Manager, you are the strategic leader of your assigned territory, responsible for driving NXP’s growth through our distribution partners. You will maintain…
Added 4 mins ago
NPI Program Manager
NXP USA Inc.
United States
The NPI Program Manager is responsible for the end-to-end delivery of new product introduction programs, from concept through development, industrialization, and production ramp. This role…
Added 4 mins ago
RU
Senior Specialist, Aseptic Control
Resilience US, LLC
West Chester, OH
- $75,000 to $116,250 USD / year
Environmental Monitoring Execution & Data Review
Added 4 mins ago
J
Construction Manager
Norton, VT
- $115,000 to $130,000 USD / year
Provide comprehensive Construction Manager as-Advisor with Commissioning Provider (CMa w/CxP) services for the Norton Land Port of Entry (LPOE) New Construction Project located in Norton,…
Added 4 mins ago
Senior Manager, Product Management - Workforce Management Tools
Capital One
McLean, VA · Richmond, VA · Chicago, IL · NY
…the right support at the right time. We build the tech and data tools that power Card Servicing’s entire workforce - handling real-time work routing, demand forecasting, and scheduling.…
Added 4 mins ago
Head of Product, Angling
onX
Remote, United States
Partnering with the General Manager (GM) and Chief Product Officer (CPO), you will build the team and product capabilities to turn that ambition into results. You will start with one PM…
Added 6 mins ago
Cloud and IT Systems Administrator
International House at UC Berkeley
Berkeley, CA
…Business, OptiSigns, Clerk Chat, Meta Business, Apple Business Manager and…
Added 7 mins ago
Technical Program Manager - Public Sector
Qualtrics
Washington, DC
The Technical Program Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable…
Added 7 mins ago
Project / Program Manager, WW BPR - Special Projects
Apple
Sunnyvale, CA
The Worldwide Business Process Re-engineering (BPR) team is looking for an experienced supply chain professional to drive cross-functional and cross-organizational teams that not only…
Added 8 mins ago
N
QA Manager
Nex
United States
- $150,000 to $185,000 USD / year
We’re looking for a QA Manager to own end-to-end quality across hardware, firmware, PlayOS, and game experiences for Nex Playground. This is a role for someone who enjoys hands-on testing…
Added 10 mins ago
Lead Technical Program Manager - Portfolio Manager
JPMC page
Palo Alto, CA · Plano, TX · Houston, TX · Jersey City, NJ · Columbus, OH
As a Lead Technical Program Manager at JPMorganChase within Enterprise Technology Infrastructure Platforms Foundational Services team, you will own end-to-end delivery of large-scale…
Added 11 mins ago
CU
Operations Manager ITD
Compton Unified School District
Compton, CA
- $8,504.38 to $10,336.06 USD / month
Under the direction of the Director of Information Technology the Operations Manager supervises and manages the daily activity of the field technicians and helpdesk personnel. The…
Added 11 mins ago
Senior Software Engineer, GraphQL Platform
The New York Times
NY
You will report to the Senior Software Engineering Manager.
Added 12 mins ago
Technology Manager Material Characterization
GE Vernova Operations LLC
United States
Activities aimed at proving a concept to be valid or technically feasible by the application of scientific and engineering methodologies. Work in this family typically has the objective of…
Added 12 mins ago
ECMO Program Manager
Methodist Dallas Medical Center
Dallas, TX
The ECMO Program Manager provides administrative, operational, educational, quality, and clinical leadership for the Methodist Dallas Medical Center Extracorporeal Membrane Oxygenation…
Added 13 mins ago
IP
Cafeteria Assistant Manager - IDEA Brownsville (Immediate Opening)
IDEA Public Schools
Brownsville, TX
- $16.26 to $20.33 USD / hour
Role Mission: The Cafeteria Assistant Manager assists the Cafeteria Manager in leading the CNP team at the campus level on our mission in becoming one of the healthiest school districts in…
Added 13 mins ago
Assistant Maintenance Manager
C&W FACILITY SERVICES INC.
Seattle, WA
As a Regional Assistant Maintenance Manager (RAMM), you will manage maintenance operations across multiple delivery station sites in the states of Washington and Montana. This position…
Added 13 mins ago
Assistant Facility Manager
Cushman & Wakefield U.S., Inc.
GA
Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other…
Added 13 mins ago
CMMS Analyst
Cushman & Wakefield U.S., Inc.
Remote, United States
…objectives. The overall C&W objective is to provide an open, data-centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace…
Added 14 mins ago
Lead Technical Project Manager, GTM Systems
Klaviyo
Boston, MA · San Francisco, CA
…and services. We're looking for a Lenior Technical Project Manager with 8+ years of experience delivering complex SaaS GTM and revenue systems programs, who understands both how the systems…
Added 14 mins ago
Lead Technical Project Manager, GTM Systems
Klaviyo
San Francisco, CA
…and services. We're looking for a Lenior Technical Project Manager with 8+ years of experience delivering complex SaaS GTM and revenue systems programs, who understands both how the systems…
Added 15 mins ago
Manager, Global Technology - Accounting in the ECP
Expeditors
Seattle, WA
This Manager role leads a software engineering team responsible for centralizing enterprise accounting data within Expeditors’ Enterprise Core Platform (ECP). This role delivers scalable,…
Added 16 mins ago
Technical Program Manager III, Network Demand Planning, Cloud Infrastructure
Google
Sunnyvale, CA
Lead the monthly S&OP process to define and publish data center network hardware requirements, ensuring global demand is met for our machine learning deployments. Leverage upstream signals…

Magnet Forensics

Technical Support Engineer

Remote, United States

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year

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Job details

Pay: $74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year
Experience: 0-2+ years of experience in a technical, customer-facing support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

The Technical Support Engineer provides first-level technical support to customers across various channels including chat, email, web, and phone. This role focuses on basic troubleshooting, accurate information-gathering, resolution of common issues, and timely escalation of complex issues.

This position reports to the Manager, Technical Support.

What You’ll Do

Monitor and respond to incoming customer requests for technical support across all supported channels.
Gather complete and accurate technical information (log files, environment details, reproduction steps, and more) to support resolution or escalation.
Clearly document all customer interactions, troubleshooting steps, and outcome in the case management system.
Guide customers to relevant self-service resources and redirect non-support requests to appropriate internal teams.
Identify opportunities or gaps in self-service content, for example, KBAs.
Escalate cases that exceed defined scope or knowledge level, ensuring all required context is provided.
Meet individual performance targets related to case volume, SLA adherence, and customer satisfaction.

What We’re Looking For

Post-secondary education in Computer Science, Engineering, or have equivalent experience.
0-2+ years of experience in a technical, customer-facing support role.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow structured troubleshooting processes and escalate effectively.
Familiarity with CRM and case management tools (Salesforce Service Cloud preferred).

Scope & Accountability

Direct ownership of individual customer cases within defined playbook and procedures.
Decisions are guided by documented standards and team support.
Impact is primarily at the individual customer interaction level.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year

Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Employee committees & resource groups
Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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