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Added 22 mins ago
Sr. Manager Quality Assurance
AUMOVIO
Morganton, NC
Coordinate an effective SPC program throughout the plant and monitor the implementation
Added 47 mins ago
Safety & Maintenance Tech II
Chart Industries
Sparks, NV
At Chart, we design and build some of the world’s most advanced cryogenic equipment - that’s how our “ Cooler By Design® ” tagline was born. But it’s not just our technology that’s cool.…
Added 47 mins ago
CI
Manager, Perishable Food Safety Program Manager
CHEWY INC
Reno, NV
- $46.15 to $73.55 USD / hour
Added 58 mins ago
Sourcing Agent, Gas & Building Services (Hybrid Schedule)
Eversource Energy
Manchester, NH
Provides consultation services to the business to resolve contract disputes. When acting in the contract manager role for a contract, will be accountable for all aspects of the contract…
Added 1 hour ago
Program Manager, Enterprise AI Literacy & Enablement - (E4)
Applied Materials
Austin, TX
5+ years of program or change management experience inside a large, complex enterprise; experience in a technology, semiconductor, or advanced manufacturing environment is a plus.
Added 1 hour ago
Director, Field Service
Royal Cup, Inc.
Chicago, IL
Own regional execution of the quality assurance and preventative maintenance program, ensuring districts complete inspections and maintenance on schedule and to the standards and calendar…
Added 2 hours ago
MI
Engineering Manager
Moog Inc
Salt Lake City, UT
- $145,000 to $180,000 USD / year
Our Defense team in Salt Lake City, UT, is eagerly looking for an Engineering Manager to join their dynamic team. The Site Engineering Manager will lead a multidisciplinary team of…
Added 3 hours ago
Project Engineer - Mission Critical
The Bowa Group Inc
Dallas, TX
The Project Engineer supports the Project Manager, Superintendent, and project team in the technical and administrative execution of a hyperscale data center project. This field-based role…
Added 3 hours ago
Sr Manager Enterprise Risk Management & Audit Strategy
DexCom Inc
San Diego, CA
…standardized practices. As the Senior Global Internal Audit Manager, you will play a key role growing and developing our global internal audit team. In this position, you will be…
Added 3 hours ago
ME
Technical Program Manager, Milestone Execution
Manpower Engineering
Foster City, CA
- $80 to $90 USD / hour
Our client, an advanced mobility and technology organization, is seeking a Technical Program Manager to join their team. As a Technical Program Manager, you will be part of the Program…
Added 4 hours ago
A
Business Process Manager
Actalent
Oro Valley, AZ
- $60 to $70 USD / hour
Job Title: Business Process ManagerJob DescriptionThis onsite Business Process Manager role sits within a Commercial Product Development organization and focuses on driving continuous…
Added 4 hours ago
Quality Assurance Manager, Environment Testing
Eurofins US Network
Horsham, PA
The Quality Assurance Manager oversees all quality operations of the Philadelphia business including service centers; providing leadership and mentoring/coaching to staff; participating in…
Added 4 hours ago
H
Advanced Compute and Solutions Program Manager
HP
Fort Collins, CO · Spring, TX
- $147,050 to $219,050 USD / year
ACS (Advanced Compute & Solutions) is seeking a Solutions Program Manager to lead ACS systems level programs on our high growth, future-oriented businesses, including Data Science, AI and…
Added 5 hours ago
Manager Technical Services
GAF
Savannah, GA
The Manager Technical Services is responsible for all analytical and process related initiatives at the plant. This includes ensuring compliance at all levels including product…
Added 5 hours ago
AC
Contracts Manager - Clearance Required
Aston Carter
Denver, CO
- $110,000 to $180,000 USD / year
Job Title: Contracts Manager Clearance RequiredJob DescriptionThe Contracts Manager oversees the full lifecycle of U.S. Government contracts, subcontracts, and related agreements supporting…
Added 5 hours ago
AC
Production Planning And Scheduling Manager
Aston Carter
Riverside, CA
- $126,000 to $140,000 USD / year
…and owns the master production schedule for a large, complex manufacturing operation. You will establish and run the Sales, Inventory & Operations Planning (SIOP) process, build robust…
Added 5 hours ago
Sr Manager Enterprise Risk Management & Audit Strategy
Dexcom
San Diego
…standardized practices. As the Senior Global Internal Audit Manager, you will play a key role growing and developing our global internal audit team. In this position, you will be…
Added 5 hours ago
C
Maintenance Manager
CBRE
Cranbury, NJ
- $159,598.4 to $166,691.2 USD / year
…We’re looking for a skilled and forward-thinking Maintenance Manager (MM) to join our growing team as we work to service one of the world’s largest online…
Added 5 hours ago
Project Manager, Construction
Abbott Laboratories
IL
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 5 hours ago
VI
Sourcing NPD Program Manager (Spector)
Veeco Instruments Inc.
Somerset, NJ
- $15.92 USD / hour
As Sourcing Program Manager, you will lead sourcing execution for complex product-development and manufacturing programs, connecting Engineering, Operations, Quality, Category Management,…
Added 5 hours ago
Quality Assurance/Quality Control Manager
LEIDOS, INC.
San Diego, CA
Bachelor's degree in engineering or a related technical field with a minimum of 8+ years of experience in Quality Assurance/Quality Control management within the defense, government…
Added 5 hours ago
General Assembly Manufacturing Engineering Group Manager (EGM) – Product Interface
GM Personnel Service, Inc.
Warren, MI
The General Assembly Manufacturing Engineering Group Manager (EGM) leads a team of Compartment Manufacturing Engineers (CMEs) responsible for product manufacturability, assembly strategies,…
Added 5 hours ago
Corporate Health Clinic Administrator
TSMC
Phoenix, AZ
Master's degree (MHA/MPH) or advanced healthcare administration credential. Certified Occupational Health Nurse (COHN/COHN-S). Registered Nurse (RN) License. Certified Practice Manager…
Added 5 hours ago
Program Manager, Maintenance
Anduril Industries
Ashville, OH
The Maintenance Program Manager is responsible for developing, implementing, and sustaining standardized industrial maintenance practices across manufacturing operations. This role serves…
Added 5 hours ago
Manager, Manufacturing Engineering
Quantum Space
Rockville, MD · 801 Thompson Ave. Suite 201 Rockville, MD
We are seeking an experienced and hands-on Manager of Manufacturing Engineering to lead the manufacturing engineering effort for our Ranger spacecraft program. In this role, you will lead…

Closed listing

Magna5 MS LLC

Tier 2 Systems Engineer - Fully Remote

Charlottesville, VA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent).
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description Title: Tier 2 Systems Engineer Location: Fully remote. Preferred Charlottesville, VA area for emergencies.

About the Role The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients’ systems are stable, secure, and optimized.

This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting.

Key Responsibilities

Customer Support & Incident Management

Provide Tier 2 support via phone, ticketing system, email, and remote tools.
Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services.
Own tickets through to resolution, ensuring timely communication and proper documentation.
Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer.

Systems & Network Administration

Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services).
Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services.
Perform user and group administration across various systems.
Assist with management of switches, firewalls, wireless, VPN, and other network devices.

Monitoring, Maintenance & Projects

Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues.
Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management).
Participate in implementation and upgrade projects (migrations, standardization, new deployments).
Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles.

Security & Compliance

Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions.
Assist in responding to security-related alerts and incidents following established playbooks.
Follow best practices and policies for system hardening, access control, and data protection.

Collaboration & Continuous Improvement

Mentor Tier 1 technicians and help elevate overall team capability.
Provide feedback to improve tools, processes, and service delivery.
Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism.

Requirements

Required Qualifications

3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent).
Strong experience with:
Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+).
Active Directory, DNS, DHCP, Group Policy.
Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings).
Remote support tools and RMM/monitoring platforms.
Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts.
Experience troubleshooting common business applications, printers, and peripherals.
Excellent customer service, communication, and documentation skills.
Ability to prioritize and manage multiple tickets and tasks in a high-volume environment.
Must be authorized to work in the United States.

Preferred Qualifications

Experience working for a Managed Services Provider (MSP) or in a multi-client support environment.
Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms.
Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.).
Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V).
Security tools (EDR, email security gateways, web filters).
Relevant certifications such as:
CompTIA Network+, Security+, Server+
Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.)
Other vendor certifications (Cisco, Fortinet, VMware, Watchguard, etc.)

Personal Attributes

Strong analytical and problem-solving skills with a structured approach.
Customer-focused mindset with the ability to explain technical issues in business-friendly terms.
Self-motivated and able to work independently in a remote environment.
Team player who collaborates effectively across functions and levels.
Willingness to learn new technologies and continuously improve.

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Opportunities At Magna5, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo’s them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer.

Hours & Schedule The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM.

Work Perks

Paid time off including paid holidays and floating holidays.
100% remote work with no plans of returning to the office
Bonus potential based on individual and company performance
Highly competitive and flexible medical, dental, and vision benefits plans
401(k) with employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values

Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.

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