Jobs in the United States

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Added 4 mins ago
AA
Information System Security Officer (ISSO)
Aether Aerospace
Dayton, OH · Boston, MA
- $97,905 to $137,000 USD / year
…necessary security controls. You will collaborate closely with program managers and system security engineers to support all phases of the system development lifecycle. Additionally, you…
Added 6 mins ago
Chief Information Security Officer (CISO)
U.S. Air Force - Agency Wide
Pentagon, VA
Added 7 mins ago
Software/IT Engineering Manager
Lockheed Martin
Springfield, VA
…looking for a second-line leader for the Kayenne development program. This is a mission-critical national security program that requires strong technical coordination and direct customer…
Added 8 mins ago
Investments and Business Case, Principal
The MITRE Corporation
McLean, VA
…lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and advanced…
Added 8 mins ago
A
Threat Informed Defense Senior Manager
Accenture
Arlington, VA
- $132,500 to $338,300 USD / year
…and engineering core of a global cyber threat intelligence program serving mission-critical industry environments. As the Threat Informed Defense Senior Manager, you will own the capability…
Added 8 mins ago
Security Intelligence Analyst, Assessments, Risk Guidance and Outcomes (ARGO)
Amazon
Arlington, VA
This role combines the functions of a traditional all-source intelligence analyst with risk manager and operational security advisor. Using these core skills, you’ll work through complex…
Added 8 mins ago
Senior Task Order Program Manager
Koniag Government Services
Warrenton, VA · Arlington, VA
Koniag Professional Services, LLC a Koniag Government Services company , is seeking a Senior Task Order Program Manager with a TS/SCI security clearance to support KPS and the government…
Added 8 mins ago
Senior Associate, Project Manager - Commercial Digital Banking Well Managed Team
Capital One
McLean, VA · Richmond, VA
As the Sr. Project Manager on Digital Banking’s Well Managed Team, you will work directly with leaders in product, tech, design, and the enterprise to develop, deliver, and sustain our…
Added 10 mins ago
D
IT Operations & Security Lead
DataKind
Remote, United States
- $98,000 to $109,000 USD / year
We’re looking for a hands-on IT Manager to own day-to-day IT operations for our office and team. You’ll also be a key partner to our Compliance & Security Director in maintaining our SOC 2…
Added 11 mins ago
UH
Hospital - Complex Surgical RN IV (Night Shift, Full Time)
UT Health San Antonio Staff Positions
San Antonio, TX
- Full-time
Creates and promotes an environment conducive to recruiting and retaining staff. Provides feedback to Manager/Assistant Nurse Manager and Director to assist in hiring, promoting,…
Added 19 mins ago
Cyber Operate Manager - Identity Security Architect & Product Engineering
Deloitte
Kansas City, MO
…(PBAC), and identity-driven attack containment. Working across cybersecurity, infrastructure, engineering, architecture, product, and vendor teams, you will deliver scalable solutions using…
Added 19 mins ago
Cyber Operate Manager - Identity Security Architect & Product Engineering
Deloitte
Saint Louis, MO
…(PBAC), and identity-driven attack containment. Working across cybersecurity, infrastructure, engineering, architecture, product, and vendor teams, you will deliver scalable solutions using…
Added 20 mins ago
Chief Information Officer - Director VIII
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…leads the modernization of technology solutions, strengthens cybersecurity, and drives strategic initiatives that improve outcomes across the…
Added 22 mins ago
K
Project Coordinator
KBR
Chantilly, VA
- $110,000 to $151,200 USD / year
Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
Added 26 mins ago
Information Security Analyst II - Security Operations
TD Bank, N.A.
Mount Laurel, NJ
Understanding of Security principles, techniques, and technologies such as NIST Cybersecurity Framework, SANS Top 20 Critical Security Controls and OWASP Top 10
Added 28 mins ago
Data & AI Program Manager
Meta Resources Group
Philadelphia, PA
Our client, a leading global healthcare organization, is seeking an experienced Data & AI Delivery Program Manager to lead the planning and delivery of strategic data and artificial…
Added 29 mins ago
Manager, Identity and Access Management (IAM)
TGH
Tampa, FL
The Manager, Identity and Access Management (IAM) is a pivotal leadership role within Tampa General Hospital, strategically focused on safeguarding enterprise identity and access systems.…
Added 35 mins ago
Specialist - Premium Payables
Acrisure, LLC
GRAND RAPIDS, MI
…across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. Since 2013, Acrisure has grown in revenue from $38 million to $5 billion and…
Added 35 mins ago
Sr. Manager, Business Resilience - Response Operations (Remote)
CrowdStrike
Jefferson City, MO
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop…
Added 36 mins ago
WW
Web Content Manager
World Wide Technology
Maryland Heights, MO
- $65,600 to $82,000 USD / year
…organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem…
Added 45 mins ago
Manager, Security, AI & Data Programs
Flexential Corp.
Remote, United States
The Manager, Security, AI & Data Programs is responsible for organizational effectiveness, integrated portfolio visibility, executive communications, performance reporting, operational…
Added 51 mins ago
Systems Administrator - Charleston, SC
Serco USA
Anderson, SC · Beaufort, SC · Charleston, SC · Columbia, SC · Fort Jackson, SC · Goose Creek, SC · North Charleston, SC · Parris Island, SC · Shaw AFB, SC · SC · Southern Pines, NC
…Navy Installations Command (CNIC) Public Safety Systems (PSS) program with the United States…
Added 56 mins ago
NW
Part-Time System Admin/Cybersecurity Instructor
Northeast Wisconsin Technical College
United States
- Part-time
COURSE OFFERINGS: Classes available in the Cybersecurity and IT System Administrator programs.
Added 57 mins ago
Senior Associate, Middleware & Platform Operations
New York Life
Tampa
…direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life is endorsed by AARP and is the only life insurance program developed exclusively for AARP…
Added 59 mins ago
Senior Associate, Middleware & Platform Operations
New York Life Insurance Co
Tampa, FL
…direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life is endorsed by AARP and is the only life insurance program developed exclusively for AARP…

Magna5 MS LLC

Tier 2 Systems Engineer - Fully Remote

Charlottesville, VA, United States

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Job details

Experience: 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent).
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Title: Tier 2 Systems Engineer Location: Fully remote. Preferred Charlottesville, VA area for emergencies.

About the Role The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients’ systems are stable, secure, and optimized.

This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting.

Key Responsibilities

Customer Support & Incident Management

Provide Tier 2 support via phone, ticketing system, email, and remote tools.
Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services.
Own tickets through to resolution, ensuring timely communication and proper documentation.
Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer.

Systems & Network Administration

Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services).
Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services.
Perform user and group administration across various systems.
Assist with management of switches, firewalls, wireless, VPN, and other network devices.

Monitoring, Maintenance & Projects

Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues.
Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management).
Participate in implementation and upgrade projects (migrations, standardization, new deployments).
Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles.

Security & Compliance

Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions.
Assist in responding to security-related alerts and incidents following established playbooks.
Follow best practices and policies for system hardening, access control, and data protection.

Collaboration & Continuous Improvement

Mentor Tier 1 technicians and help elevate overall team capability.
Provide feedback to improve tools, processes, and service delivery.
Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism.

Requirements

Required Qualifications

3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent).
Strong experience with:
Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+).
Active Directory, DNS, DHCP, Group Policy.
Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings).
Remote support tools and RMM/monitoring platforms.
Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts.
Experience troubleshooting common business applications, printers, and peripherals.
Excellent customer service, communication, and documentation skills.
Ability to prioritize and manage multiple tickets and tasks in a high-volume environment.
Must be authorized to work in the United States.

Preferred Qualifications

Experience working for a Managed Services Provider (MSP) or in a multi-client support environment.
Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms.
Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.).
Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V).
Security tools (EDR, email security gateways, web filters).
Relevant certifications such as:
CompTIA Network+, Security+, Server+
Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.)
Other vendor certifications (Cisco, Fortinet, VMware, Watchguard, etc.)

Personal Attributes

Strong analytical and problem-solving skills with a structured approach.
Customer-focused mindset with the ability to explain technical issues in business-friendly terms.
Self-motivated and able to work independently in a remote environment.
Team player who collaborates effectively across functions and levels.
Willingness to learn new technologies and continuously improve.

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Opportunities At Magna5, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo’s them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer.

Hours & Schedule The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM.

Work Perks

Paid time off including paid holidays and floating holidays.
100% remote work with no plans of returning to the office
Bonus potential based on individual and company performance
Highly competitive and flexible medical, dental, and vision benefits plans
401(k) with employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values

Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.

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