Operations Manager

Lead the TEAM. Elevate the Guest Experience. Drive Results. T.E.A.M. = Together Everyone Achieves More Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers. If you're friendly, dependable, and enjoy creating great experiences for others, we'd love to have you join us! Grow With Our TEAM! We want our team members to find their MORE. Whether you're beginning your hospitality career or looking for an opportunity to grow, you'll gain valuable guest-service experience while working alongside a TEAM committed to delivering memorable experiences. Bring your personality, professionalism, and passion for hospitality - we'll provide the support and opportunities to help you grow. What's Your MORE? About the Role We are seeking a guest-focused, results-driven Operations Manager to oversee key areas of hotel operations and help drive exceptional performance across the property. In this role, you'll balance people, performance, and profitability - leading TEAM members, supporting multiple departments, maintaining brand standards, managing labor and costs, and ensuring every guest receives an exceptional experience. If you're an experienced hotel leader who understands both the guest experience and the numbers behind a successful operation, this is an opportunity to take the next step in your hospitality career. What You'll Do

• Oversee daily hotel operations while maintaining company and brand standards
• Lead, coach, motivate, and develop TEAM members across multiple departments
• Drive guest satisfaction by ensuring consistent, high-quality service throughout the property
• Support Front Office, Food & Beverage, and other operational departments as needed
• Monitor hotel performance and identify opportunities to improve operations and profitability
• Drive profitability through revenue generation, cost control, and effective labor management
• Manage departmental budgets, labor controls, and operating costs
• Implement brand service strategies and initiatives to meet or exceed guest expectations
• Resolve guest concerns professionally and ensure appropriate follow-through
• Partner with hotel leadership to achieve operational, financial, and guest-service goals
• Help create a positive, accountable, and TEAM-oriented work environment

What We're Looking For

• Minimum of 3–5 years of related hospitality experience
• At least 2 years of supervisory experience in a hotel environment
• 1–2 years of Food & Beverage and Front Office experience
• Previous experience supervising multiple hotel departments
• Experience managing budgets, labor controls, and operating costs
• Strong leadership, customer service, and interpersonal skills
• Excellent English communication skills with the ability to read, write, and speak fluently
• Strong computer skills; Microsoft Office including Word, Excel, and PowerPoint experience is beneficial
• Experience with hotel platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack is preferred
• Schedule flexibility is required
• Valid driver's license

TEAM Benefits

• Bonus Eligible
• 401(k)
• Health, Dental, Vision, Life & Voluntary Insurance
• TEAM & Travel Discounts
• Vacation, Well & Holiday Pay
• Career Advancement Opportunities

Full-time positions are benefits eligible, including time off, travel discounts, medical coverage, and other available insurance options. Travel Discounts: With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and, at select locations, food and beverage discounts. Take time to relax, visit family, or see the world! In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.