Maintenance Supervisor

T.E.A.M. = Together Everyone Achieves More Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers. If you're friendly, dependable, and enjoy creating great experiences for others, we'd love to have you join us! Grow With Our TEAM! We want our team members to find their MORE. Whether you're beginning your hospitality career or looking for an opportunity to grow, you'll gain valuable guest-service experience while working alongside a TEAM committed to delivering memorable experiences. Bring your personality, professionalism, and passion for hospitality - we'll provide the support and opportunities to help you grow. What's Your MORE? Position Summary The Maintenance Supervisor is responsible for overseeing the hotel's maintenance operations and ensuring the property, guest rooms, public areas, equipment, and building systems are maintained to the highest standards. This position leads the maintenance team, coordinates preventative maintenance, responds to work orders and service calls, and helps ensure a safe, comfortable, and well-maintained environment for guests and TEAM members.

Responsibilities

• Supervise and support the maintenance team and daily maintenance operations.
• Perform and oversee general maintenance and repairs throughout the hotel.
• Troubleshoot maintenance issues and determine appropriate repairs or solutions.
• Manage routine and preventative maintenance programs.
• Respond to guest room work orders and service calls in a timely and professional manner.
• Inspect guest rooms, public areas, mechanical spaces, and building systems to identify maintenance needs.
• Maintain and monitor basic HVAC, plumbing, electrical, drywall, PTAC, and other building systems.
• Assist with maintaining the building exterior, grounds, and overall appearance of the property.
• Monitor fire protection and life safety systems and report issues as needed.
• Maintain accurate maintenance records, work orders, and preventative maintenance logs.
• Ensure maintenance tools, equipment, and supplies are properly maintained and secured.
• Coordinate with outside contractors and service providers when necessary.
• Communicate maintenance concerns and property needs to hotel leadership.
• Assist other departments, including Housekeeping, as needed.
• Ensure all work is completed safely and in accordance with hotel standards.
• Train, coach, and support maintenance team members as needed.
• Perform other duties as assigned by management.

Qualifications

• Previous maintenance experience in a branded or luxury hotel environment preferred.
• Previous supervisory or leadership experience preferred.
• Familiarity with basic HVAC, plumbing, drywall, PTAC units, and electrical systems.
• Knowledge of fire protection and life safety systems is a plus.
• Strong troubleshooting and problem-solving skills.
• Excellent English communication skills, with the ability to read, write, and speak fluently.
• Strong organizational skills and attention to detail.
• Ability to work independently and lead a TEAM.
• Strong work ethic and professional attitude.
• Reliable, punctual, and dependable.
• Schedule flexibility, including evenings, weekends, and holidays.
• Ability to respond to maintenance emergencies and operational needs as required.

Physical Requirements

• Must be able to lift and move objects weighing 50–100 lbs.
• Ability to stand, walk, bend, kneel, reach, climb, push, and pull as required to perform maintenance duties.
• Ability to safely operate maintenance tools and equipment.
• Ability to work indoors and outdoors and in various weather conditions when required.

TEAM Benefits We are proud to offer a comprehensive benefits package and opportunities designed to support our TEAM members both professionally and personally.

• 401(k)
• Health, Dental, Vision, Life & Voluntary Insurance
• Management Development Program
• TEAM & Travel Discounts
• Vacation, Wellness & Holiday Pay
• Career Advancement Opportunities
• Referral Bonus Program
• Conveniently located within walking distance of multiple public transportation stations for easy commuting.
• Full-Time positions are benefits eligible, including paid time off, travel discounts, medical coverage, and other insurance options.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.