Automotive Customer Relations Coordinator
Key Responsibilities
Customer Support: Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts.
Issue Resolution: Investigate and resolve customer complaints, escalating complex mechanical or billing issues to the appropriate managers when necessary.
Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ensure complete satisfaction.
Appointment Scheduling: Book and confirm service appointments, coordinating with service and parts departments to ensure parts are ready and wait times are minimized.
Satisfaction Metrics: Monitor and Distribute feed back from manufacturer generated surveys and improve customer retention.
Core Qualifications & skills
Communication: Excellent Verbal and written communication skills; ability to explain complex automotive repairs in a clear non technical manner.
Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.
Software Proficiency: Familiarity with automotive CRM platforms such as CDK and CDK services.