Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 hour ago
Manager, Project Management - Community Engagement
Quality Technology Services, LLC
United States
This position requires strong program and change management capability, the ability to influence across and up the organization, and accountability for budgets, resources, risk mitigation,…
Added 1 hour ago
OO
Program Manager
Office of Shared Administration (WV)
Charleston, WV
- $27.66 to $46.09 USD / hour
The Communications Specialist will serve as the voice of the West Virginia Rural Health Transformation Program (RHTP), translating complex healthcare metrics, state policies, and…
Added 1 hour ago
Service Quality Manager - Columbia, MD
Rohde & Schwarz
Columbia, MD
Build and operate the Quality Assurance Program (QAP): define the program elements, implement Quality Control checks/inspections, perform certificate reviews and system (ZSSETUP) audits,…
Added 1 hour ago
Specialist, Program Management
L3Harris Technologies
Carlsbad, CA
L3Harris Technologies is seeking a motivated Program Management Specialist to support the Maintenance, Repair, and Overhaul (MRO) program supporting the MIDS-JTRS (Multifunctional…
Added 2 hours ago
Health Industry - Patient Access & Experience Manager
Accenture LLP Company
NY
…industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X…
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
A minimum of two (2) years of direct sales management experience, including leading through change and strong performance management and development planning capability.
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
A minimum of two (2) years of direct sales management experience, including leading through change and strong performance management and development planning capability.
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
A minimum of two (2) years of direct sales management experience, including leading through change and strong performance management and development planning capability.
Added 4 hours ago
Senior Manager, HR Technology and People Operations
Versant Health
NY
We are seeking a Senior Manager, HR Technology & People Operations to provide strategic and operational leadership across our HR technology ecosystem and key People Operations functions.
Added 4 hours ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Credence has an immediate need for a part-time Program Manager B-52 (WBD) at the senior level who will be primarily responsible for supporting the B-52 Stratofortress Division (AFLCMC WBD)…
Added 4 hours ago
Program Manager - Aircraft Installation B-2 (WBZ) 01.6.06
Credence
Oklahoma City, OK
Develop responses to internal and external program inquiries and communicate recommendations to higher management.
Added 4 hours ago
General Foreman/Construction Manager | Fast Hiring | Great Opportunity
Aerotek
Fremont, CA
…days a week (additional $500 a week) Summary The Construction Manager is responsible for leading on-site construction activities, ensuring tracker systems and associated scopes are…
Added 6 hours ago
Senior Construction Manager
IREN
Childress, TX
Strong leadership, stakeholder management, and decision-making capability in fast-paced environments
Added 8 hours ago
Community Health and Nutrition Manager
Community FoodBank of New Jersey
Remote, United States
Reporting to the Senior Director, the Community Health and Nutrition Manager is responsible for the execution of CFBNJ’s food and health strategy which includes the implementation,…
Added 9 hours ago
Director, Organizational Effectiveness & Culture Transformation
Clinigen
Remote, United States
This is not a traditional employee engagement or learning position. It is a hands-on transformation role for someone who can work credibly with senior executives, simplify complexity and…
Added 11 hours ago
Senior Manager Ops Product Delivery
United Airlines
Arlington Heights, IL
Lead, coach and/or develop internal or contractor team, including hiring, performance management, workload balancing and capability building.
Added 12 hours ago
OS
Sr. Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a Senior Program Manager to join the team. The technical expert filling this position will be a trusted advisor and consultant to the government that supports…
Added 13 hours ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · NY · NJ
A minimum of two (2) years of direct sales management experience, including leading through change and strong performance management and development planning capability.
Added 13 hours ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · Washington, DC · MD
A minimum of two (2) years of direct sales management experience, including leading through change and strong performance management and development planning capability.
Added 13 hours ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · Boston, MA · NH · Syracuse, NY · CT
A minimum of two (2) years of direct sales management experience, including leading through change and strong performance management and development planning capability.
Added 14 hours ago
Health Services Manager
Action for a Better Community, Inc.
Rochester, NY
Under the direction of the Vice President for Early Childhood Services, the Health Services Manager is responsible for managing comprehensive health and nutrition services that promote the…
Added 15 hours ago
Associate Director, Accelerator Operations
Braven
Remote, United States
4-6 years of relevant professional experience in operations, program management, systems or data administration, or a closely related field
Added 15 hours ago
Associate Director, Accelerator Operations
Braven
Remote, United States
4-6 years of relevant professional experience in operations, program management, systems or data administration, or a closely related field
Added 15 hours ago
Associate Director, Accelerator Operations
Braven
Remote, United States
4-6 years of relevant professional experience in operations, program management, systems or data administration, or a closely related field
Added 15 hours ago
Associate Director, Accelerator Operations
Braven
Remote, United States
4-6 years of relevant professional experience in operations, program management, systems or data administration, or a closely related field

Macy's

Manager, Sales and Customer Service

Saint Louis, MO, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of management experience in retail
Posting language: English
Posted: Nov 3, 2026

Original job description

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
Manage selling support, including the stockroom, signing, equipment, and merchandising
Support other operational areas such as OMNI, Style, and Asset Protection
Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
Work a flexible retail schedule, including days, evenings, holidays, and weekends
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team

Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies

Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection

Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent

Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues

Communication Skills: Consistently clear and effective communicator, writer, and presenter

Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Who You Are

Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
Candidates with a High School diploma or equivalent are encouraged to apply.
3-5 years of management experience in retail
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

STORES00

Apply About employer

Report this job