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OCN Monitor/Escort
Readiness Management Sup
United States
Notify Project/Site Manager and the Safety staff as soon as possible of unsafe working conditions.
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Branch Operations Lead - East Nashville Area - Murfreesboro, TN
JPMC page
Murfreesboro, TN
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
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Information Security Analyst, I
BCS365
Remote, United States
- $31.25 to $36.06 USD / hour
…position works collaboratively with the Security Incident Response Manager, Project team, Helpdesk Support team, and other technical stakeholders to identify, prioritize, and help mitigate…
Added 1 min ago
Closing Manager
Harp's Food Stores
Calico Rock, AR
Customer Service/Hospitality – I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I…
Added 2 mins ago
D
Eligibility Specialist - Benefit Processor
DFR
Martinsville, IN
- $16.5 USD / hour
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply
Added 2 mins ago
D
Eligibility Specialist - Case Manager
DFR
Franklin, IN
- $16.5 USD / hour
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply
Added 2 mins ago
Senior Manager, Remanufacturing
SANY America, Inc
Peachtree City, GA
The Senior Manager – Reman & Refurb Operations leads the development, execution, and growth of SANY America’s component remanufacturing and full-machine refurbishment operations. This…
Added 4 mins ago
Electronic Security Senior Project Manager - Sterling, VA
Diversified
Sterling, VA
As a Senior Project Manager in Electronic Security Systems (ESS), you oversee all aspects of project execution - including scope, schedule, budget, quality, and client satisfaction - across…
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Program Analyst, Senior, (Logistics)
Precise Systems
Lexington Park, MD
We are currently seeking a Program Analyst, Senior, (Logistics) to support our customer in Patuxent River, Maryland location.
Added 4 mins ago
ST
Restoration Project Manager
SERVPRO Team JRF
Manchester, NH
- $90,000 to $110,000 USD / year
We are hiring a Restoration / Mitigation Project Manager based out of our Manchester, NH office. You will own a portfolio of NH jobs - managing field crews, communicating with insurance…
Added 5 mins ago
Learning Experience Designer
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GA
Facilitates train-the-trainer sessions and assists in training assignments alongside the Director and Project Manager
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Manager On Duty
Piedmont YMCA
CHARLOTTESVILLE, VA
- $16 to $20 USD / hour
Duties include, but are not limited to, working at the front desk providing high-quality customer service, maintaining headcounts for facility rooms, problem-solving technology items,…
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NM
Manager of Operations-Oncology Clinical Trial Services
Northwestern Memorial Healthcare
Chicago, IL
- $50.62 to $68.34 USD / hour
The Manager Operations, Oncology Clinical Trial Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and…
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NM
Supply Chain Specialist II Logistics - PSS Equipment and Technology, Full-time, Days
Northwestern Memorial Healthcare
Chicago, IL
- $18.36 to $26.62 USD / hour
- Full-time
…to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 6 mins ago
NM
Outpatient Physical Therapist-Pelvic Health Full-time Sign-on Bonus Available
Northwestern Memorial Healthcare
Naperville, IL
- $41.87 to $56.52 USD / hour
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NM
Physical Therapist-Huntley Orthopedic Clinic Full-time Days
Northwestern Memorial Healthcare
Huntley, IL
- $41.87 to $56.52 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
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NM
Physical Therapist-Lymphedema/Ortho Hybrid Huntley/Woodstock Full-time
Northwestern Memorial Healthcare
Huntley, IL
- $41.87 to $56.52 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 6 mins ago
NM
Outpatient Physical Therapist-Full-time Sign-on Bonus Available
Northwestern Memorial Healthcare
DeKalb, IL
- $41.87 to $56.52 USD / hour
- Full-time
…opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve…
Added 6 mins ago
NM
Physical Therapist Outpatient Full Time Day Shift Marianjoy
Northwestern Memorial Healthcare
Wheaton, IL
- $41.87 to $56.52 USD / hour
- Full-time
…to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 6 mins ago
NM
Physical Therapist Orthopedic-Full-time
Northwestern Memorial Healthcare
Geneva, IL
- $41.87 to $56.52 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 6 mins ago
NM
Physical Therapist-Pelvic Health Sign-on Bonus Available
Northwestern Memorial Healthcare
Geneva, IL
- $41.87 to $56.52 USD / hour
…opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve…
Added 6 mins ago
NM
Outpatient Physical Therapist-Full-time Days Sign-on Bonus Available
Northwestern Memorial Healthcare
Naperville, IL
- $41.87 to $56.52 USD / hour
- Full-time
…opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve…
Added 6 mins ago
NM
Physical Therapist Outpatient Full Time Day Shift Marianjoy
Northwestern Memorial Healthcare
Wheaton, IL
- $41.87 to $56.52 USD / hour
- Full-time
…to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 6 mins ago
NM
Outpatient Physical Therapist-Orthopedic Full-time
Northwestern Memorial Healthcare
Warrenville, IL
- $41.87 to $56.52 USD / hour
- Full-time
…opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve…
Added 6 mins ago
NM
Physical Therapist-Outpatient Full-time Sign-on Bonus Available
Northwestern Memorial Healthcare
Sandwich, IL
- $41.87 to $56.52 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…

Macy's

Manager, Omnichannel Operations

Tukwila, WA, United States
Seattle, WA, United States

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Job details

Experience: 3-5 years of management experience in a retail environment.
Posting language: English
Posted: Nov 9, 2026

Original job description

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Omnichannel Operations is essential to the growth and success of Macy's Omni customer service strategy within the At Your Service, Signing, and Merchandise Logistics areas. This role guides a diverse and inclusive team to ensure merchandise is ready for shipment or in-store pick-up, whenever and wherever the customer specifies. The Manager hires and coaches staff to manage product movement and fulfillment logistics while maintaining an engaging work environment. Additionally, this role drives sales and profit by exceeding success indicators for the Omni customer experience.

What You Will Do

Lead and develop strategies to plan and execute workload on product movement logistics and fulfillment. Collaborate with various partners to manage merchandise flow and incoming receipts, driving sales and profit.
Direct the receiving and processing of all merchandise receipts, maintaining back-of-house standards
Elevate the customer experience by delivering on the Omni Customer Experience score and Omni demand metrics
Lead and coordinate At Your Service front-of-house staff to deliver excellent customer service, support product pickup, process returns and bill payments, and flex between At Your Service and Curbside operations
Responsible for leading and managing the successful implementation and achievement of defined SLAs (Service Level Agreements) for Curbside Pick-Up, ensuring a safe, efficient, and punctual experience for customers
Manage the entire return process of abandoned BOPS/BOSS orders and non-congruent products
Build productive relationships with all team members to drive key measurements of Macy's customer experience
Collaborate with and support the Business Administration, Asset Protection, and Merchandising functions on safety, audit, and RFID programs
Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
Establish work strategies, provide insight and decision support, and direct and manage the team to meet or exceed performance and behavioral expectations. Address and resolve concerns.
Work a flexible retail schedule, including day, evening, holiday, and weekend shifts
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Leadership: Ability to lead and develop strategies for product movement logistics and fulfillment, collaborating effectively with partners to drive sales and profit

Operational Excellence: Proficiency in directing the receiving and processing of merchandise receipts while maintaining back-of-house standards

Customer Experience Focus: Dedication to elevating the Omni Customer Experience score and meeting Omni demand metrics

Team Coordination: Skill in coordinating At Your Service front-of-house staff to deliver exceptional customer service and manage product pickup, returns, and bill payments

Relationship Building: Capability to build productive relationships across teams to enhance Macy's customer experience metrics

People Management: Experience in interviewing, hiring, training, managing, coaching, and developing direct and indirect reports to achieve performance and behavioral expectations

Communication: Consistently clear and effective communicator, writer, and presenter

Technical Skills: Strong proficiency in the Microsoft suite, computers, and handheld devices

Team Player: Energetic team member who collaborates effectively with customers and colleagues

Who You Are

Candidates with a High School diploma or equivalent are encouraged to apply.
3-5 years of management experience in a retail environment.
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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