Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
AR Operations Manager
DynatraceLLC
Boston
At Dynatrace, we deliver answers and intelligent automation from data at scale. As an Analyst Relations Manager, you will play a critical role in supporting and executing our global Analyst…
Added 8 mins ago
Project Manager – Site Network Delivery
IREN
Kiowa, OK
Reporting to the Director, Network Delivery, the Project Manager – Site Network Delivery is IREN’s on-site owner’s representative for network infrastructure on one data center campus. The…
Added 9 mins ago
Sr. Partner Success Manager-AMER
Anaplan
MA
…technology partners. Anaplan is seeking a Sr. Partner Success Manager- AMER to join our Channels & Alliances team, reporting to the Director Partner Success Manager - AMER at Anaplan.…
Added 9 mins ago
Sr. Partner Success Manager-AMER
Anaplan
MA
…technology partners. Anaplan is seeking a Sr. Partner Success Manager- AMER to join our Channels & Alliances team, reporting to the Director Partner Success Manager - AMER at Anaplan.…
Added 9 mins ago
Sr. Partner Success Manager-AMER
Anaplan
MA
…technology partners. Anaplan is seeking a Sr. Partner Success Manager- AMER to join our Channels & Alliances team, reporting to the Director Partner Success Manager - AMER at Anaplan.…
Added 10 mins ago
Sr Product Manager
Grainger Businesses
CHICAGO, IL
…to be the destination for "the ones that get it done". The Senior Product Manager contributes to the data product strategy, vision, and roadmap of future products, with high degree of…
Added 11 mins ago
IG
Project Manager (SaMD)
Insight Global
Warsaw, IN
- From $71 USD / hour
Project ManageThe Senior Project Manager, Digital Surgery runs day-to-day execution on a multi-year digital surgery program. An external partner develops the clinical software, and internal…
Added 11 mins ago
Sr. Director Technical Program Management (AI/ML)
Capital One
McLean, VA · San Francisco, CA · Cambridge, MA · San Jose, CA · NY · Plano, TX
We are seeking a Technical Program Manager (TPM) at the Senior Director level to drive Capital One’s AI and ML platforms at the heart of the company’s real-time information strategy. We…
Added 13 mins ago
Senior Product Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Arlington, VA
…estate and facilities technology ecosystem. You'll operate as a senior thought partner to leadership, architecting the product and integration strategy that connects enterprise facilities…
Added 13 mins ago
Program Manager, Transformation
US AMR-Jones Lang LaSalle Americas, Inc.
Chicago, IL
The Program Manager, Transformation is a key member of the Transformation Office ("TO") supporting the Accelerate 2030 Transformation Program. This role embeds with imperative and…
Added 19 mins ago
Enterprise Account Executive, Media Intelligence
Muck Rack
Remote, United States
Added 19 mins ago
TM
Senior Director, Marketing & Communications
The Marine Mammal Center
Sausalito, CA
- $133,120 to $145,590 USD / year
The Senior Director, Marketing and Communications leads The Marine Mammal Center's integrated marketing, communications, growth marketing, and retail function. The role turns the Center's…
Added 22 mins ago
Legal Administrative Assistant - Privacy & Cybersecurity Team
TD Bank, N.A.
Washington, DC
Experience supporting multiple attorneys or senior professionals in a fast-paced legal or corporate environment
Added 22 mins ago
Senior Developer, Technology Delivery – AI Development
TD Securities (USA) LLC
NY
…Compliance, Surveillance and Supervision area. Working with senior developers, data scientists, architects, and business partners, the role contributes to generative AI applications,…
Added 22 mins ago
A
Senior EHS Manager
AbbVie
Durham, NC
- $124,500 to $236,500 USD / year
We are now recruiting our Senior EHS Manager as part of the core start up extended leadership team.
Added 22 mins ago
A
Senior Manager, Utilities
AbbVie
Durham, NC
- $124,500 to $236,500 USD / year
We are now recruiting our Sr. Manager Utilities.
Added 22 mins ago
A
Senior Manager, HVAC
AbbVie
Durham, NC
- $124,500 to $236,500 USD / year
The job leads technical workstreams and contributes to program outcomes by developing actionable methods and analyses, collaborating with cross‑functional partners to integrate technical…
Added 22 mins ago
A
Senior Manager, Packaging, Aseptic
AbbVie
Durham, NC
- $124,500 to $236,500 USD / year
We are now recruiting our Sr. Manager, Packaging, Aseptic as part of the core start up leadership team.
Added 22 mins ago
A
Senior Manager, Electrical
AbbVie
Durham, NC
- $124,500 to $236,500 USD / year
We are now recruiting our Senior Manager, Electrical as part of the core start up leadership team.
Added 23 mins ago
Lead Technical Program Manager
JPMC page
New York, NY · NY · Jersey City, NJ
As a Lead Technical Program Manager at JPMorganChase in Corporate Employee Platforms -Workplace Technology, you will shape and execute strategic priorities that transform how workplace…
Added 24 mins ago
Senior Product Manager -Tech, Amazon Warehousing and Distribution
Amazon.com Services LLC
Bellevue, WA
…looking for an entrepreneurial, results-oriented Sr. Product Manager - Tech to join our Amazon Warehousing & Distribution team. This is an opportunity to work in a customer-facing startup…
Added 24 mins ago
Senior Customer Success Manager, Strategic Account Services
Amazon.com Services LLC
Austin, TX · Arlington, VA · Seattle, WA
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth…
Added 25 mins ago
Senior Category Manager
Aston Carter
Knoxville, TN
Demonstrated ability to influence Senior stakeholders and lead cross-functional initiatives.
Added 25 mins ago
ZT
Senior Sales Engineer - Healthcare (Remote South Atlantic)
Zebra Technologies
Nashville, TN
- $105,680 to $158,520 USD / year
The Senior Sales Engineer will be accountable for supporting Senior Account Managers specifically within Zebra's Healthcare vertical. This role’s primary focus will be to support the Sr…
Added 25 mins ago
O
Senior Manager, Data Hall Design
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year

Macy's

Manager, Audience & Orchestration

New York, NY, United States
NY, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Minimum of 5-7 years of experience in online email/CRM marketing and consumer promotions.
Posting language: English
Posted: Nov 2, 2026

Original job description

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Manager, Audience & Orchestration

The Manager, Audience & Orchestration owns how Macy’s CRM defines, builds and delivers audiences across our customer communication channels, including the audiences that power lifecycle journeys. This role leads the effort to simplify and modernize our audience approach, balance promotional and journey communications, and strengthen email performance and deliverability.

The Manager will bring innovation, including AI and automation, into audience and targeting workflows, partner across the organization and with external partners, and lead and develop a team. The candidate must thrive in a fast-paced, results and deadline driven environment and balance hands-on expertise with people leadership and strategic thinking.

What You Will Do

•

Targeting Operations

• Own end-to-end targeting execution for Email, SMS, App notifications, Direct Mail, and Credit & Loyalty campaigns; ensure operational SLAs are met, the QA function is robust, and cross-functional partners are held accountable.

• Own audience definition and setup for lifecycle journeys and triggers, in partnership with Journey Ops, so audiences are accurate, reusable, and ready when journeys are built.

• Review targeting to ensure CAN-SPAM and fair lending compliance.

• Be hands-on and proficient in the audience and CRM systems; identify and troubleshoot issues, including audience duplication and overlap.

• Serve as primary day-to-day contact for campaign audience operations

• Support the testing roadmap and the implementation of predictive models and scores in digital targeting, in partnership with Targeting Strategy, Analytics and Data Science.

• Serve as the operational owner for email deliverability: monitor audiences and deliverability reporting, and track inbox placement, list and email hygiene, and sender reputation health.

• Partner with cross functional teams and vendor partners to find, escalate and resolve deliverability issues, and report on health and risks to senior leadership.

Audience Strategy

• Optimize how audiences are built and defined within our audience tools, including business requirements, feasibility, and adoption by the team and partners.

• Continuously improve our audience tools and processes so execution stays accurate, efficient, and scalable.

• Own the business roadmap for CRM audience and targeting systems: priorities, feasibility, ROI, adoption, and measurement.

• Reduce duplicate and overlapping audience definitions, standardize reusable audience building blocks, and retire audiences that no longer earn their keep.

Arbitration & Orchestration

• Partner with CRM Strategy, Journey Ops, and technology partners to support arbitration between promotional and journey communications, including capping and contact-frequency logic.

• Support how priority rules are configured and run, help measure the impact on engagement, sales performance and customer experience, and help keep the rules current.

Workflow Optimization, Automation & AI

•

• Demonstrate thought leadership to improve complex audience and targeting workflows; redefine processes to gain efficiencies, maximize team bandwidth, and identify automation opportunities and cost savings.

• Weave AI and automation into daily workflows, such as audience QA, validation, monitoring and request intake, so the team does more with less manual effort and fewer errors.

• Serve as business owner for technical enhancements, new capabilities and new automations to the workflow: build business requirements and drive delivery with technology and external partners.

• Provide requirements, vision, level of effort, ROI and recommendations for targeting tool proofs of concept and migrations.

• Monitor partner services and expenses, and continuously evaluate capabilities, costs and scope with external partners as the team moves toward more self-service.

Cross-Functional Partnership

• Build and maintain strong relationships with MarTech, Solutions, Technology, external vendors, Strategy, and Analytics teams.

• Partner with MarTech, Solutions and Technology on system requirements, enhancements, and delivery.

• Align with Strategy on segmentation, personalization logic, offer implementation, test design and capacity planning, and with Analytics on measurement and reporting.

• Represent audience and orchestration in cross-functional planning, campaign reviews and launch readiness check-ins.

• Communicate status, escalations and operational performance to senior leadership.

Team Leadership & People Management

• Lead and manage the audience team: hiring, onboarding, performance management and career development.

• Coach team members to lead themselves and delegate appropriately; set growth and learning goals for each direct report and build upskilling in CRM systems and AI-enabled workflows.

• Foster a high-performing, accountable, solutions-oriented culture with a strong focus on quality.

• Manage team capacity across a high-volume campaign calendar and build succession planning to ensure business continuity.

Other

• Present updates to the senior management team.

• Additional responsibilities as assigned.

Skills You Will Need

• Demonstrable computer skills and aptitude for technology, including proficiency with Microsoft Office (Word, Excel, PowerPoint) and database applications; proven analytical abilities.

• Working knowledge of audience, targeting and CRM systems and the ability to learn new platforms quickly; Adobe and SAS experience a plus.

• Familiarity with email deliverability concepts such as sender reputation, inbox placement and list hygiene.

• Curiosity and fluency with AI and automation tools, and the ability to apply them to real workflow problems.

• Ability to prioritize and manage several projects simultaneously, along with requirements from various stakeholders including senior management.

• Strong project management and process development capabilities.

• Proven ability to lead, motivate and develop a high-performing team.

• Strong cross-functional collaboration and stakeholder management skills.

• Self-starter with strong communication, organization and prioritization skills.

• Ability to escalate issues and push back as needed; willing to challenge the status quo when appropriate.

• Proven strategic thinking, analytical, data interpretation, financial and problem-solving skills.

• Heavy focus on quality assurance and high attention to detail.

• Ability to work a flexible schedule based on department and company needs, with availability for off-hours support during critical campaign periods.

Who You Are

Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Minimum of 5-7 years of experience in online email/CRM marketing and consumer promotions.
This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

DIGITAL00

Apply About employer

More about this job

Skills

Communication skills
Leadership
Regulatory compliance
Troubleshoot
Reporting
Sales
Customer experience
Workflow
Team leadership
Performance management
Manage staff
Computer skills
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
SAS
Manage several projects
Project management
Collaboration
Stakeholder management
Prioritization
Problem solving
Quality assurance
Attention to detail
Electronic communication

Report this job