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Added 1 min ago
Manager, Business Operations, Strategy & Design, and End-to-End Program Management
Hewlett Packard Enterprise
Spring, TX
The Manager, Business Operations, Strategy & Design, and End-to-End Program Management plays a key leadership role within the Lead-to-Cash (L2C) Transformation Office. This position is…
Added 1 min ago
Product Manager, Wired AIOps Efficacy
Hewlett Packard Enterprise
Cupertino, CA
…unmet customer needs. Recognized internal authority on key technology areas. Provides technical leadership to the business for significant project/program work. Leads and connects others…
Added 2 mins ago
J
Senior Product Manager, AI-native platform
Jobgether
Remote, United States
- $140,000 to $161,000 CAD / year
…and next steps. Our partner is looking for a Senior Product Manager, AI-native Platform based in United…
Added 5 mins ago
Physical Security Systems Analyst II
ULSA University of Louisville
United States
…physical security needs as outlined by the Physical Security Manager. This position serves as a subject matter expert as it relates to physical security, and is primarily responsible for…
Added 7 mins ago
Key Account Manager
QXO
Augusta, ME
…to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the…
Added 7 mins ago
Assistant Branch Manager
QXO
Taylor, MI
…to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the…
Added 8 mins ago
Medical Assistant 3, UHealth Doral
University of Miami
Doral, FL
Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating…
Added 8 mins ago
HG
H&M Store Manager - The Shoppes at Arbor Lakes
H&M Group
Maple Grove, MN
- $70,400 to $80,960 USD / year
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store…
Added 10 mins ago
Product Manager, Wired AIOps Efficacy
Hewlett Packard Enterprise
Cupertino, CA
…unmet customer needs. Recognized internal authority on key technology areas. Provides technical leadership to the business for significant project/program work. Leads and connects others…
Added 11 mins ago
MS
Restaurant Shift Supervisor
MOD Super Fast Pizza, LLC
Allentown, PA
- $14.75 USD / hour
…during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, and…
Added 15 mins ago
Senior Manager, ServiceNow HRSD Program and Solution Management
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
Serving as the primary client relationship lead across account and program teams, building trusted-advisor relationships with senior HR, IT, and Information Security stakeholders, including…
Added 20 mins ago
MGR, FACILITIES
Compass Group
CLEBURNE, TX
…clients include many household names from the life sciences, technology, oil & gas and manufacturing…
Added 20 mins ago
CG
ROUTE ANALYTICS MANAGER - HOUSTON, TX
Compass Group
KATY, TX
- $60,000 to $65,000 USD / year
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their…
Added 20 mins ago
CG
CUSTOMER EXPERIENCE MANAGER - OMAHA, NE
Compass Group
OMAHA, NE
- $60,000 to $70,000 USD / year
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their…
Added 27 mins ago
VI
Government Supply Manager
Viasat, Inc.
Carlsbad, CA
- $123,000 to $184,000 USD / year
We are looking for a highly driven Government Supply Manager to help manage and scale the procurement of fully assembled, finished electronic products with contract manufacturers. The…
Added 30 mins ago
Sr. Manager, Government Contracts & Compliance Counsel
Synopsys
Exton, PA
The Ansys Government Initiatives, LLC (AGI) Sr. Manager, Government Contracts & Compliance Counsel will report to the AGI General Counsel with dotted line reporting to the AGI Sr. Director,…
Added 32 mins ago
TF
Sr. IT SAP Systems Engineer
TreeHouse Foods Services, LLC
United States
- $100,800 to $151,200 USD / year
Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
Added 38 mins ago
FRONT END/UTILITY CLERK
The Kroger Co.
Plano, TX
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Added 49 mins ago
CI
Dell Territory Sales Representative
Companies, Inc.
Madison, MS
- $20 USD / hour
…to succeed in any environment, and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. A typical career path starts here and…
Added 49 mins ago
CI
Dell Territory Sales Representative
Companies, Inc.
Anchorage, AK
- $20 USD / hour
…to succeed in any environment, and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. A typical career path starts here and…
Added 49 mins ago
CI
Dell Territory Sales Representative
Companies, Inc.
Browns Summit, NC
- $20 USD / hour
…to succeed in any environment, and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. A typical career path starts here and…
Added 49 mins ago
Senior Product Manager, Constellation Services
Planet
San Francisco, CA
…constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian…
Added 49 mins ago
Senior Product Manager, Constellation Services
Planet
Arlington, VA
…constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian…
Added 54 mins ago
APPAREL/ASST DEPT LEADER
The Kroger Co.
Anchorage, AK
…opportunities and assuming management responsibilities in the manager’s absence. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and…
Added 54 mins ago
HOME PHOTO ELEC/ASST DEPT LEADER
The Kroger Co.
Wasilla, AK
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Macy's

Manager, Audience & Orchestration

New York, NY, United States
NY, United States

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Job details

Experience: Minimum of 5-7 years of experience in online email/CRM marketing and consumer promotions.
Posting language: English
Posted: Nov 2, 2026

Original job description

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Manager, Audience & Orchestration

The Manager, Audience & Orchestration owns how Macy’s CRM defines, builds and delivers audiences across our customer communication channels, including the audiences that power lifecycle journeys. This role leads the effort to simplify and modernize our audience approach, balance promotional and journey communications, and strengthen email performance and deliverability.

The Manager will bring innovation, including AI and automation, into audience and targeting workflows, partner across the organization and with external partners, and lead and develop a team. The candidate must thrive in a fast-paced, results and deadline driven environment and balance hands-on expertise with people leadership and strategic thinking.

What You Will Do

•

Targeting Operations

• Own end-to-end targeting execution for Email, SMS, App notifications, Direct Mail, and Credit & Loyalty campaigns; ensure operational SLAs are met, the QA function is robust, and cross-functional partners are held accountable.

• Own audience definition and setup for lifecycle journeys and triggers, in partnership with Journey Ops, so audiences are accurate, reusable, and ready when journeys are built.

• Review targeting to ensure CAN-SPAM and fair lending compliance.

• Be hands-on and proficient in the audience and CRM systems; identify and troubleshoot issues, including audience duplication and overlap.

• Serve as primary day-to-day contact for campaign audience operations

• Support the testing roadmap and the implementation of predictive models and scores in digital targeting, in partnership with Targeting Strategy, Analytics and Data Science.

• Serve as the operational owner for email deliverability: monitor audiences and deliverability reporting, and track inbox placement, list and email hygiene, and sender reputation health.

• Partner with cross functional teams and vendor partners to find, escalate and resolve deliverability issues, and report on health and risks to senior leadership.

Audience Strategy

• Optimize how audiences are built and defined within our audience tools, including business requirements, feasibility, and adoption by the team and partners.

• Continuously improve our audience tools and processes so execution stays accurate, efficient, and scalable.

• Own the business roadmap for CRM audience and targeting systems: priorities, feasibility, ROI, adoption, and measurement.

• Reduce duplicate and overlapping audience definitions, standardize reusable audience building blocks, and retire audiences that no longer earn their keep.

Arbitration & Orchestration

• Partner with CRM Strategy, Journey Ops, and technology partners to support arbitration between promotional and journey communications, including capping and contact-frequency logic.

• Support how priority rules are configured and run, help measure the impact on engagement, sales performance and customer experience, and help keep the rules current.

Workflow Optimization, Automation & AI

•

• Demonstrate thought leadership to improve complex audience and targeting workflows; redefine processes to gain efficiencies, maximize team bandwidth, and identify automation opportunities and cost savings.

• Weave AI and automation into daily workflows, such as audience QA, validation, monitoring and request intake, so the team does more with less manual effort and fewer errors.

• Serve as business owner for technical enhancements, new capabilities and new automations to the workflow: build business requirements and drive delivery with technology and external partners.

• Provide requirements, vision, level of effort, ROI and recommendations for targeting tool proofs of concept and migrations.

• Monitor partner services and expenses, and continuously evaluate capabilities, costs and scope with external partners as the team moves toward more self-service.

Cross-Functional Partnership

• Build and maintain strong relationships with MarTech, Solutions, Technology, external vendors, Strategy, and Analytics teams.

• Partner with MarTech, Solutions and Technology on system requirements, enhancements, and delivery.

• Align with Strategy on segmentation, personalization logic, offer implementation, test design and capacity planning, and with Analytics on measurement and reporting.

• Represent audience and orchestration in cross-functional planning, campaign reviews and launch readiness check-ins.

• Communicate status, escalations and operational performance to senior leadership.

Team Leadership & People Management

• Lead and manage the audience team: hiring, onboarding, performance management and career development.

• Coach team members to lead themselves and delegate appropriately; set growth and learning goals for each direct report and build upskilling in CRM systems and AI-enabled workflows.

• Foster a high-performing, accountable, solutions-oriented culture with a strong focus on quality.

• Manage team capacity across a high-volume campaign calendar and build succession planning to ensure business continuity.

Other

• Present updates to the senior management team.

• Additional responsibilities as assigned.

Skills You Will Need

• Demonstrable computer skills and aptitude for technology, including proficiency with Microsoft Office (Word, Excel, PowerPoint) and database applications; proven analytical abilities.

• Working knowledge of audience, targeting and CRM systems and the ability to learn new platforms quickly; Adobe and SAS experience a plus.

• Familiarity with email deliverability concepts such as sender reputation, inbox placement and list hygiene.

• Curiosity and fluency with AI and automation tools, and the ability to apply them to real workflow problems.

• Ability to prioritize and manage several projects simultaneously, along with requirements from various stakeholders including senior management.

• Strong project management and process development capabilities.

• Proven ability to lead, motivate and develop a high-performing team.

• Strong cross-functional collaboration and stakeholder management skills.

• Self-starter with strong communication, organization and prioritization skills.

• Ability to escalate issues and push back as needed; willing to challenge the status quo when appropriate.

• Proven strategic thinking, analytical, data interpretation, financial and problem-solving skills.

• Heavy focus on quality assurance and high attention to detail.

• Ability to work a flexible schedule based on department and company needs, with availability for off-hours support during critical campaign periods.

Who You Are

Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Minimum of 5-7 years of experience in online email/CRM marketing and consumer promotions.
This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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More about this job

Skills

Communication skills
Leadership
Regulatory compliance
Troubleshoot
Reporting
Sales
Customer experience
Workflow
Team leadership
Performance management
Manage staff
Computer skills
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
SAS
Manage several projects
Project management
Collaboration
Stakeholder management
Prioritization
Problem solving
Quality assurance
Attention to detail
Electronic communication

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