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Macy's

Manager, Asset Protection - Multi-Store

Durham, NC, United States

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Job details

Experience: 3-5 years of direct experience required
Posting language: English
Posted: Nov 3, 2026

Original job description

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Multi Store Asset Protection Manager oversees all aspects of Asset Protection and supports company profit objectives and customer service goals. They are responsible for multiple locations with an elevated scope of responsibility, including increased staff levels, higher sales volume, and higher shortage risk. Additionally, they perform other duties as assigned.

What You Will Do

Lead all Security operations to support company profit objectives and customer service goals
Protect and monitor company assets, alarms, property, employees, and visitors by enforcing Company and Security Policies
Hire, train, and supervise the Security Staff. Manage and develop direct reports for individual growth and performance excellence
Communicate with Facility Management and MSC Asset Protection on shortage/security issues, recommending solutions as necessary
Identify causes of shortage within the building, including investigating possible internal and/or external dishonest activity
Ensure compliance with all Corporate Security Policies and Procedures
Secure and monitor the movement of trailers in and out of the facility
Manage Security fulfillment operations, including staff communications, balancing, work assignments, scheduling, throughput levels, and processing standards
Develop and manage departmental budgets
Ensure the department meets or exceeds performance requirements in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution to plan
Review analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives
Ensure consistent, thorough, and timely communication to subordinates, peers, and senior management
Write and conduct performance appraisals for security staff
Provide a safe work environment for staff; develop and enforce safe work practices
Maintain regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Leadership Skills: Ability to lead and oversee all Security operations, providing direction and guidance to ensure alignment with company profit objectives and customer service goals

Security Management: Proficiency in protecting and monitoring company assets, alarms, property, employees, and visitors by enforcing Company and Security Policies, including identifying and investigating potential dishonest activities

Team Management: Skill in hiring, training, and supervising the Security Staff, as well as managing and developing direct reports to foster individual growth and achieve performance excellence

Communication Skills: Effective communication with Facility Management and MSC Asset Protection on shortage/security issues, along with the ability to recommend and implement solutions as necessary. Consistent, thorough, and timely communication to subordinates, peers, and senior management is crucial.

Operational and Analytical Skills: Proficiency in managing Security fulfillment operations, including staff communications, balancing, work assignments, scheduling, throughput levels, and processing standards. Strong analytical skills to review and interpret data for decision-making, ensuring the department meets or exceeds performance requirements.

Who You Are

We encourage candidates with either a Bachelor’s degree or equivalent work experience in a related field to apply.
3-5 years of direct experience required
Effective written and verbal communication skills
Ability to draft reports and other communications
Present to management and internal and external business partners
Interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
Compute rate, ratio, and percent; draw and interpret bar graphs
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands
Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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More about this job

Skills

Customer service
Sales
Regulatory compliance
Coordinate security
Scheduling
Communication skills
Leadership
Analytical skills
Manage quantitative data
Decision making
Heavy lifting

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