Innovation Engineer - VDI

Overview

MacStadium is the leading managed Mac hosting solution in the world and is headquartered in Atlanta, GA. We offer the only enterprise-class hosting solution for Apple Mac computers, providing critical infrastructure for iOS and macOS developers at leading tech companies, big enterprises, and more. MacStadium is part of an ecosystem where apps and programs are built that are changing the way people live. It’s likely that numerous apps on your iPhone were built or tested in MacStadium’s data centers.

What we need:

The Innovation team builds the next generation of those solutions, and we are hiring an Innovation Engineer to work with our Innovation Lead on taking our macOS VDI solution to market. The role is split about 50/50 between development and implementation and support of the product. You will build features, stand the solution up for customers, support it once it is running, and bring what you learn back into the code. If you have worked at a startup or small company where the person who wrote the feature also manages it, then you understand the environment you’ll be in.

What you will be building:

MacStadium VDI gets macOS to a distributed team quickly and securely, without the complex project work that IT and Security normally have to manage. It is in use with early stage customers now and we are taking it to GA. The solution has a few layers, and you will work across all of them:

• Virtualization. Virtual machines running macOS across a fleet.
• Connectivity. Streaming technology that gets a user from wherever they are to a macOS desktop, hosted with us, their provider, or on their own hardware.
• Management. A web console where IT builds images, creates desktops, and manages access
• macOS. Native components and automation on the desktop itself, running on Apple silicon.
• Identity. SSO integration with the identity providers enterprises already use.

Beyond VDI, the Innovation team is building additional emerging AI-related products that leverage Mac to deliver agents, inference, and other capabilities to customers. As VDI goes GA, your work extends into those.

What will you do:

Your time is split about evenly between building the product and getting it into customers’ hands. The two halves feed each other. Needs in a customer environment are usually the next thing you address in the product. Development

• Build and ship features across the stack: the streaming and connectivity layer, the web console, and native components on macOS.
• Expand the identity and access work that expanded use cases demand.
• Extend what is already there (reliability, updates, logging, and the monitoring a small team needs to support customers at scale).
• Use Claude, Codex, or other AI tools for agentic development as a normal part of writing, testing, reviewing, and documenting code.
• Automate and improve (builds, test environments, customer provisioning, diagnostics).

Implementation and support

• Stand up early GA customers, hosted with us or in their own environment, and get them working.
• Own the technical side of customer check-ins. Reproduce what they report, find the root cause, fix it or improve it, and close the loop with them and product.
• Troubleshoot the full path, from the customer’s network and identity provider through to macOS on Apple silicon and the console in between.
• Write and maintain the documentation that lets customers and the rest of MacStadium succeed without you on the call: setup guides, run books, known issues, and release notes.
• Bring what you learn in the field back to Product and the Innovation Lead. You will have input into what gets built next.

What we're looking for:

• 2 to 4 years of professional software engineering experience, with some of it at a product team, small company, or start up where you built, shipped, and then supported what you built.
• Full stack, with a focus on streaming technology, modern web development, and Apple technology.
• Strong root cause troubleshooting. You keep going past the symptom, across layers, until you can find and explain the core issue.
• Fluency with Claude, Codex, or other AI tools for agentic development, and a habit of automating repetitive work.
• Strong written and spoken English. You will write customer-facing documentation and explain technical problems to people who are not engineers.
• Strong documentation and problem solving skills.

Who you are:

Assertive. You say what you think the problem is and what you would do about it, and you proactively ask for what you need. Curious. You want to understand how the whole solution works, not just your piece of it. Flexible. Some days you are deep in code and some days you are on a customer call, and both are the job. An owner. You build it, you run it, and you improve it. Good in a small, fast team. Direct feedback, early communication when something is slipping, and not much process needed to do good work.

Nice to have:

• Experience with VDI, remote desktop, or streaming products.
• Identity provider integrations (Entra ID, Okta, Google Workspace, or similar).
• MDM or server management tool experience.
• Experience with virtualization tools and technology.
• Development of early stage products.
• Building tools on top of LLMs or agent frameworks.

Salary Range: $100,000-$115,000 ___________________________________________________________________________________

MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.

All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.

MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

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No recruiting agencies please.