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Added 3 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Montpelier, VT
…is ready to take on the challenge of supporting HR business operations by providing optimal and scalable technology…
Added 3 mins ago
Account Manager
CVS Health
Montpelier, VT
3+ years of account management, client management, healthcare operations, project management, or related experience.
Added 3 mins ago
Senior Strategic Program Manager
Coinbase
Montpelier, VT
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 3 mins ago
Manager: Ski & Ride School - Training
Vail Resorts
Ludlow, VT
Responsible for overseeing and coordinating the day to day supplies and program tools for inside and outside operations.
Added 4 mins ago
Associate Product Manager
FranklinCovey
Montpelier, VT
2+ years of experience in product management, product operations, technical program management, implementation, solutions consulting, or a similar role at a software or technology company
Added 4 mins ago
Product Operations Specialist
FranklinCovey
Montpelier, VT
2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization
Added 4 mins ago
Training Content & Creative Development Specialist- Healthcare
RELX INC
Montpelier, VT
Working closely with the Healthcare Program Manager, you will translate approved learning strategies, curriculum requirements, and business objectives into clear, engaging,…
Added 4 mins ago
Commercial Enablement Manager
Norstella
Montpelier, VT
Partner with Product Marketing, Revenue Operations, Solution Consulting, Customer Success, Sales Development, and business leaders to align content, process, systems, and manager…
Added 4 mins ago
TA
Branch Recruiter | Adecco | South Burlington, VT
The Adecco Group
Burlington, VT
- $40,965 to $75,103 USD / year
Job ID NA07382 Primary Location Burlington, Vermont Business Unit Adecco Department Business Operations Work Mode No work mode specified
Added 4 mins ago
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Project Manager - Fleet
CBRE
Montpelier, VT
- $90,000 to $110,000 USD / year
As a CBRE Project Manager on theIntegrated Fleet Services (IFS) team, you'll run fleet telematics and vehicletechnology programs across North America, from technician mobilization…
Added 7 mins ago
IL
Principal Engineer, SCADA Engineering (BESS)
Invenergy LLC
Denver, CO
- $155,000 to $182,500 USD / year
Define and document control and data interfaces between BESS subsystems and site SCADA, PPC, substation systems, revenue metering, and remote operations connectivity.
Added 17 mins ago
Branch Manager
United Rentals (N A), Inc
Boise, ID
As Branch Manager at United Rentals with our Fluid Solutions Division, you will have the opportunity to hire and motivate an amazing team in various roles, from sales and service to…
Added 18 mins ago
CH
Staff Pharmacist, Relocation Assistance Available
CVS Health
Union Gap, WA
- $60 to $76 USD / hour
Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times; escalating issues or concerns to the…
Added 26 mins ago
Manager Supply Chain Programs - Level 1
SP - Orbital Space Systems
United States
Serve as the primary supply chain focal point for assigned Program Management Offices (PMOs), ensuring all supply chain commitments are met through proactive coordination across…
Added 27 mins ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
As a Major Incident Manager supporting the IHS Electronic Health Records Modernization (EHRM) program, you will be responsible for leading Major Issue Management and supporting triage,…
Added 27 mins ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
As an Major Incident Manager supporting the IHS EHRM program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management…
Added 28 mins ago
Talent Acquisition & Culture & Belonging Coordinator
Michael Kors (USA) Inc
United States
Assist Internship Manager with sourcing, offer letters, paperwork, events, and various ad hoc tasks.
Added 38 mins ago
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Manufacturing Team Leader
Aerotek
Omaha, NE
- $23 to $36 USD / hour
…hands-on leadership position responsible for keeping a machine operations team working safely, efficiently, and on schedule. The Team Leader helps direct daily assignments, adjusts…
Added 42 mins ago
FC
ERP Systems Administrator (Business Analyst III)
Fairfax County
Fairfax, VA
- $42.68 to $74.68 USD / hour
Under the general supervision of the Enterprise Applications Manager within the IT Services Branch of the FCPA, this position serves as the lead system administrator for the agency’s HR,…
Added 42 mins ago
FC
Transit Asset and Facilities Manager (Transportation Planner III)
Fairfax County
Fairfax, VA
- $40.71 to $71.24 USD / hour
…serve as the Fairfax Connector’s Transit Asset and Facilities Manager. This position leads the coordination and implementation of the Transit Asset Management (TAM) Plans to ensure full…
Added 43 mins ago
Program Manager
OpenFX
Miami, NY · Miami, FL
We are hiring our first Program Manager to lead the cross-functional planning and execution of OpenFX's most strategic initiatives, turning company priorities into launches that meet their…
Added 47 mins ago
BY
Anatomy Laboratory Manager - School of Medicine
Brigham Young University
Provo, UT
- $75,000 to $97,000 USD / year
The Anatomy Laboratory Manager coordinates work within the lab under the direction of the Anatomy Laboratory Director and Anatomy Thread Leader. This role ensures excellence in anatomy…
Added 48 mins ago
Pharmacy Technician
South Carolina CVS Pharmacy, L.L.C.
Conway, SC
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 48 mins ago
Pharmacy Technician
Ohio CVS Stores, L.L.C.
Sunbury, OH
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 53 mins ago
Strategy and Planning Manager MBA (Intern) - United States
Cisco
San Francisco, CA · San Jose, CA · Austin, TX · RTP, NC · Atlanta, GA
We are Cisco Operations, the organization that drives accelerated growth by powering the company to securely deliver high-quality products and experiences. Our vision is to power a secure…

Macmillan

Product Manager, Customer Experience

Remote, United States

Remote

$89,000 to $115,000 USD / year · Full-time

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Job details

Pay: $89,000 to $115,000 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 30, 2026

Original job description

Location: Remote

Salary Range: $89,000 – $115,000 / year + Bonus

Job Type: Full-time

As a Product Manager, Customer Experience, you will drive the vision, planning, and execution for digital touchpoints that support educators, students, and support teams. You will collaborate closely with engineering, UX, customer-facing teams, and external partners to translate complex user needs and operational challenges into seamless, automated, and high-value product solutions.

What You'll Do

Own Backlog & Strategy: Own and prioritize the product backlog for customer experience and support initiatives, aligning work directly with strategic business objectives and key results.
Lead User & Stakeholder Discovery: Conduct collaborative discovery with users, support teams, and stakeholders, synthesizing qualitative and quantitative research to uncover friction points and validate proposed solutions.
Define Requirements: Partner with UX and development teams to define clear product requirements, including epics, user stories, acceptance criteria, process flows, and technical specifications.
Drive Sprint Execution: Collaborate with cross-functional engineering pods, external technology vendors, and contractors to maintain momentum, deliver sprints on schedule, and unblock dependencies early.
Optimize Performance & Investigate Issues: Monitor product and platform health against key performance indicators, independently investigating technical issues and data anomalies to identify root causes.
Innovate with AI & Automation: Design, deliver, and optimize AI, Model Context Protocol (MCP), and automation capabilities such as AI agents, agent assist tools, and smart search.
Advocate & Report Progress: Communicate roadmap progress, emerging risks, and measurable user impact across organizational levels using clear data and sound business rationale.

What You'll Bring

Education & Core Experience: Bachelor's degree or equivalent practical experience; 3+ years designing, building, and enhancing software products, with at least 2 years in product management or business analysis.
AI & Automation Background: Proven track record delivering and managing AI, MCP, or automation solutions (such as AI agents, smart search, or agent assist technologies).
Agile Fluency: Practical experience executing within Agile and Scrum development cycles, including backlog refinement, sprint planning, and release delivery.
Domain Knowledge: Solid working knowledge of customer experience (CX), customer support operations, user journey funnels, and self-service platforms.
Analytical & Data Skills: Strong quantitative and data literacy skills, with demonstrated ability to analyze complex datasets, utilize analytics tools, and present actionable insights visually.
Stakeholder Alignment: Excellent communication skills with the ability to articulate complex technical and business concepts clearly and build cross-functional consensus across diverse groups.
Adaptability & Resilience: High resilience and comfort navigating ambiguity, shifting priorities, and competing demands while keeping teams focused and moving forward.

Nice to Have: Product management or product design experience with a dedicated focus on customer experience (CX); familiarity with educational technology (EdTech) or learning platforms; professional certifications in Product Management, Agile, or Scrum (e.g., CSPO, PSPO, PMC); basic programming or software prototyping skills.

Benefits Statement

Benefits begin on your date of hire for regular full-time and qualifying part-time employees and their eligible dependents (with health coverage extended to qualifying domestic partners):

Your Health & Well-Being: Comprehensive medical, dental, and vision coverage, an Employee Assistance Program (EAP), and 100% employer-paid life and accidental death and dismemberment (AD&D) insurance.
Your Financial Future & Development: Competitive base salary, bonus plan, 401(k) retirement plan with employer contributions, and an Education Assistance Program.
Your Time Away: Generous paid time off, sick leave, discretionary days, and paid company holidays (including Juneteenth, Indigenous Peoples’ Day, and the International Day for the Elimination of Racial Discrimination).

At Macmillan Learning, we're committed to driving innovation that transforms education. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. Macmillan Learning is a privately held, family-owned digital learning company that inspires what’s possible for every learner.

We are an Equal Opportunity Employer. We actively seek candidates who reflect a wide range of identities, experiences, and communities, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, geographical background, or any other characteristic protected by federal, state, or local law.

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