Jobs in the United States

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Added 12 mins ago
Program Manager, Data Science Core & GenAI Studio
College Board
Remote, United States
…research, product, engineering, business intelligence, and operations to turn complex questions and data into useful, responsible, and scalable solutions. This role supports both Data…
Added 15 mins ago
SO
COMPUTER SUPPORT TECHNICIAN III - 55007534
State of Florida
BARTOW, FL
- $2,147.93 USD / week
This position will ensure the reliability and functionality of IT equipment and services that support agency operations, contributing directly to efficient communication and productivity…
Added 18 mins ago
Director, Medicaid Clinical Programs-1732
Alliant Health Group
Ridgeland, MS
…partners with clinical, programming, analytics, technology, and operations leaders to establish sustainable workflows. Knowledge of Medicaid delivery systems, including Fee-for-Service…
Added 18 mins ago
Computer Sciences & Consulting Services Group Leader
Applied Research Associates, Inc.
Vicksburg, MS
…report directly to the Vice President of ARA’s Southern Division operations, leading a talented team of software developers and owning the growth of a premier technical…
Added 18 mins ago
SI
Forklift Order Picker
Staffmark Investment LLC
Olive Branch, MS
- $17.5 to $18.5 USD / hour
Added 18 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Jackson, MS
…is ready to take on the challenge of supporting HR business operations by providing optimal and scalable technology…
Added 18 mins ago
Strategy & Corporate Development Senior Associate
Indeed
Jackson, MS
The Product Strategy and Operations team at Glassdoor is responsible for a range of high-impact, high-visibility work spanning strategy, analytics, and operations. This role will be a…
Added 18 mins ago
Principal Software Engineer
Highmark Health
Jackson, MS
Google Cloud Professional Cloud Architect, Professional Cloud Developer, or Professional Cloud Security Engineer.
Added 18 mins ago
Senior Manager, Technical Accounting
Indeed
Jackson, MS
Partner with cross-functional teams, including Finance, Legal, and Operations, to assess the accounting implications of business initiatives and transactions
Added 18 mins ago
Manager, Solutions Architect/Jackson/139493
KPMG LLP
Jackson, MS
Added 19 mins ago
Contact Center Operations Supervisor
Intermountain Health
Jackson, MS
The Contact Center Operations Supervisor is a leader of an operational team who creates a team environment that delivers superior customer service by hiring and developing high performing…
Added 19 mins ago
Policy Development Analyst - Senior
Intermountain Health
Jackson, MS
Experience with policy, research, operations or analytics within a pharmacy or PBM setting
Added 19 mins ago
Clinical Analyst
Lyric
Jackson, MS
Enter clinical content into internal tooling and databases· Provide clinical content support to customers in collaboration with Customer Operations as needed
Added 19 mins ago
Commercial Enablement Manager
Norstella
Jackson, MS
Partner with Product Marketing, Revenue Operations, Solution Consulting, Customer Success, Sales Development, and business leaders to align content, process, systems, and manager…
Added 19 mins ago
NAVAL ARCHITECT 1
HII
Pascagoula, MS
…stability, hull form, arrangements, and major shipyard movement operations. Applies basic naval architecture principles, theories, and concepts. Works under consultative direction toward…
Added 19 mins ago
ENGINEER INDUSTRIAL 2 - FIELD ENGINEERING
HII
Pascagoula, MS
Analyzes and designs sequence of operations and work flow to improve efficiencies in plant and production facilities and equipment layouts; and establishes methods for maximum utilization…
Added 19 mins ago
H
PAINTER SEMI SKILLED (OCTOBER 2026 HIRING EVENT)
HII
Pascagoula, MS
- Up to $28.07 USD / hour
As a Semi-Skilled Painter, you'll support blasting and painting operations using marine coatings designed to protect each ship's steel structure for decades. Your developing skills help…
Added 19 mins ago
ENGINEER INDUSTRIAL 1 - FIELD ENGINEERING
HII
Pascagoula, MS
Analyzes and designs sequence of operations and work flow to improve efficiencies in plant and production facilities and equipment layouts; and establishes methods for maximum utilization…
Added 19 mins ago
QUALITY INSPECTOR 3 ELECTRICAL
HII
Pascagoula, MS
Uses predetermined methods, operations, setups and prescribed specifications to inspect visually in-process and completed products such as electronic units and subsystems, precision…
Added 19 mins ago
EG
Director, Clinical Operations – Phase III Oncology
Eliassen Group
Jackson, MS
- $150 to $160 USD / hour
Our client is seeking a Director, Clinical Operations to lead the operational execution of a large global Phase III breast cancer study. The role will drive study start-up, site activation,…
Added 19 mins ago
GI
Systems Technician II (NOC)
GD Information Technology, Inc.
United States
- $21.25 to $28.75 USD / hour
● ITSM Operations Support (Change, Incident & Problem Management):
Added 19 mins ago
Software/Web Developer (SharePoint) – TS/SCI required
GD Information Technology, Inc.
United States
Advance how our customers operate while you advance your career. Join GDIT as a Software/Web Developer (SharePoint) Associate and build an impactful career in enterprise IT, collaborating…
Added 19 mins ago
Senior Technical Editor
GD Information Technology, Inc.
Remote, United States
Researching and compiling technical data for use in various operations and maintenance manuals, training materials, system design documents, and other technical documentation.
Added 19 mins ago
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Added 19 mins ago
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
GD Information Technology, Inc.
United States

Macmillan

Product Manager, Customer Experience

Remote, United States

Remote

$89,000 to $115,000 USD / year · Full-time

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Job details

Pay: $89,000 to $115,000 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 30, 2026

Original job description

Location: Remote

Salary Range: $89,000 – $115,000 / year + Bonus

Job Type: Full-time

As a Product Manager, Customer Experience, you will drive the vision, planning, and execution for digital touchpoints that support educators, students, and support teams. You will collaborate closely with engineering, UX, customer-facing teams, and external partners to translate complex user needs and operational challenges into seamless, automated, and high-value product solutions.

What You'll Do

Own Backlog & Strategy: Own and prioritize the product backlog for customer experience and support initiatives, aligning work directly with strategic business objectives and key results.
Lead User & Stakeholder Discovery: Conduct collaborative discovery with users, support teams, and stakeholders, synthesizing qualitative and quantitative research to uncover friction points and validate proposed solutions.
Define Requirements: Partner with UX and development teams to define clear product requirements, including epics, user stories, acceptance criteria, process flows, and technical specifications.
Drive Sprint Execution: Collaborate with cross-functional engineering pods, external technology vendors, and contractors to maintain momentum, deliver sprints on schedule, and unblock dependencies early.
Optimize Performance & Investigate Issues: Monitor product and platform health against key performance indicators, independently investigating technical issues and data anomalies to identify root causes.
Innovate with AI & Automation: Design, deliver, and optimize AI, Model Context Protocol (MCP), and automation capabilities such as AI agents, agent assist tools, and smart search.
Advocate & Report Progress: Communicate roadmap progress, emerging risks, and measurable user impact across organizational levels using clear data and sound business rationale.

What You'll Bring

Education & Core Experience: Bachelor's degree or equivalent practical experience; 3+ years designing, building, and enhancing software products, with at least 2 years in product management or business analysis.
AI & Automation Background: Proven track record delivering and managing AI, MCP, or automation solutions (such as AI agents, smart search, or agent assist technologies).
Agile Fluency: Practical experience executing within Agile and Scrum development cycles, including backlog refinement, sprint planning, and release delivery.
Domain Knowledge: Solid working knowledge of customer experience (CX), customer support operations, user journey funnels, and self-service platforms.
Analytical & Data Skills: Strong quantitative and data literacy skills, with demonstrated ability to analyze complex datasets, utilize analytics tools, and present actionable insights visually.
Stakeholder Alignment: Excellent communication skills with the ability to articulate complex technical and business concepts clearly and build cross-functional consensus across diverse groups.
Adaptability & Resilience: High resilience and comfort navigating ambiguity, shifting priorities, and competing demands while keeping teams focused and moving forward.

Nice to Have: Product management or product design experience with a dedicated focus on customer experience (CX); familiarity with educational technology (EdTech) or learning platforms; professional certifications in Product Management, Agile, or Scrum (e.g., CSPO, PSPO, PMC); basic programming or software prototyping skills.

Benefits Statement

Benefits begin on your date of hire for regular full-time and qualifying part-time employees and their eligible dependents (with health coverage extended to qualifying domestic partners):

Your Health & Well-Being: Comprehensive medical, dental, and vision coverage, an Employee Assistance Program (EAP), and 100% employer-paid life and accidental death and dismemberment (AD&D) insurance.
Your Financial Future & Development: Competitive base salary, bonus plan, 401(k) retirement plan with employer contributions, and an Education Assistance Program.
Your Time Away: Generous paid time off, sick leave, discretionary days, and paid company holidays (including Juneteenth, Indigenous Peoples’ Day, and the International Day for the Elimination of Racial Discrimination).

At Macmillan Learning, we're committed to driving innovation that transforms education. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. Macmillan Learning is a privately held, family-owned digital learning company that inspires what’s possible for every learner.

We are an Equal Opportunity Employer. We actively seek candidates who reflect a wide range of identities, experiences, and communities, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, geographical background, or any other characteristic protected by federal, state, or local law.

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