Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
Senior Principal, Product Manager - Data Center and AI Networking Hardware Architecture
Hewlett Packard Enterprise
Sunnyvale, CA
When needed, serve as Product Line Manager (PLM) for selected NPI programs by defining product requirements, leading cross-functional execution, and managing the product lifecycle across…
Added 1 hour ago
Continuous Improvement Manager 1
GXO Logistics
PA
· Directly support development and deployment of the GXO Lean Management platform for selected supply chain sites
Added 1 hour ago
BS
Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
Promoting best practices in the areas of platform support, application development, and customer service
Added 2 hours ago
BA/Technical Product Manager
ProArch
Remote, United States
Classify requirements based on appropriate disposition, such as existing functionality, configuration, new development, acceptable operational workaround, shared platform enhancement, or…
Added 2 hours ago
TT
Staff Product Manager
True Talent Solutions Partners
New York, NY
- $180,000 to $250,000 USD / year
Join an AI-focused team building an enterprise contracting platform. As its first product manager, you will own product strategy and roadmap, taking the product from early stage through…
Added 2 hours ago
Area VP, Sales
Serval
San Francisco, CA · New York, NY
- Deep expertise in territory design, coverage modeling, and frontline manager development
Added 3 hours ago
Senior Product Manager, Data Platform
Curinos Inc
New York, NY
We are seeking a Senior Product Manager to lead the Data Platform pod and own the vision, roadmap and outcomes for the full Curinos Lakehouse on Databricks. The scope runs from ingestion…
Added 3 hours ago
Senior Principal, Product Manager - Data Center and AI Networking Hardware Architecture
Hewlett Packard Enterprise
Sunnyvale, CA
When needed, serve as Product Line Manager (PLM) for selected NPI programs by defining product requirements, leading cross-functional execution, and managing the product lifecycle across…
Added 3 hours ago
ServiceNow Engineer Principal
SAIC
Remote, United States
Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialities.
Added 4 hours ago
HR Operations Manager
CrewAI
Remote, United States
CrewAI is the leading framework and enterprise platform for building and orchestrating multi-agent AI systems, powering 300M+ agent executions per month across thousands of companies and a…
Added 4 hours ago
Program Manager - Program Integration WAX 01.4.04
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate opening for a Program Manager- Program Integration at the senior level supporting AFLCMC/WAX at Wright Patterson AFB, OH.
Added 4 hours ago
Cloud Platform Engineer
Credence
McLean, VA
Research and recommend tools, technologies, and engineering practices that improve platform reliability, automation, security, and developer experience.
Added 4 hours ago
C
AI Platform & DevSecOps Engineer
Credence
Remote, United States
- $150,000 to $190,000 USD / year
DevSecOps & Platform Engineering: Design, build, and maintain secure, scalable platform capabilities supporting application development and delivery within AWS GovCloud. Develop reusable…
Added 4 hours ago
C
Junior SAP SME
Credence
McLean, VA
- $100,000 to $130,000 USD / year
Credence has an immediate need for a Junior SAP SME to support a mission-critical project focused on the development, modernization, integration, testing, and sustainment of SAP S/4HANA…
Added 4 hours ago
C
Senior Application Programmer
Credence
McLean, VA
- $130,000 to $150,000 USD / year
Develop API solutions using MuleSoft Anypoint Platform, Anypoint Studio, API Manager, and Runtime Manager.
Added 4 hours ago
C
Systems Engineering Manager
Credence
Aberdeen Proving Ground, MD
- $160,000 to $200,000 USD / year
Oversee systems engineering activities for classified and unclassified PM PNT products, including concept development; requirements analysis, development, derivation, and documentation;…
Added 4 hours ago
C
Acquisition Management Specialist
Credence
Aberdeen Proving Ground, MD
- $130,000 to $170,000 USD / year
The Acquisition Manager for PM Positioning, Navigation and Timing (PNT) for PdL Navigation Warfare (NAVWAR) directs the comprehensive lifecycle development, fielding, and sustainment of…
Added 5 hours ago
Senior Manager, IT Operations
SABERT CORPORATION
Sayreville, NJ
Sabert is seeking a Senior Manager, IT Operations & Azure Cloud to lead our IT Systems team and help shape the next phase of our global cloud and digital transformation.
Added 5 hours ago
Business Development Manager, Agentic Commerce
Stripe
San Francisco, CA
Technical fluency with APIs and platform architectures, including payments, identity and permissions, risk, payment credentials, and data flows, with the ability to engage credibly with…
Added 6 hours ago
Senior Construction Manager
IREN
Childress, TX
…centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North…
Added 6 hours ago
C|
Sr. Talent Acquisition Specialist
Connexity | Skimlinks, a Taboola company
Remote, United States
- $135,000 to $150,000 USD / year
Connexity, a Taboola company, is a data-driven retail performance marketing and commerce platform that helps online retailers acquire new customers and drive incremental sales at a cost…
Added 7 hours ago
Customer Service Manager-OMNI-AFDM
Centex Technologies
Remote, United States
…plans, and user-success measures. Coordinate with the program manager and technical, product and business-analysis teams. This is a customer adoption and rollout role - not a presumed owner…
Added 7 hours ago
Staff Software Engineer
Conga
Boston, MA · Houston, TX
Help improve engineering processes, delivery practices, and operational reliability across the platform.
Added 7 hours ago
USG Contracts Manager
Nominal
NY · WA
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…
Added 8 hours ago
Production Sous Chef
Community FoodBank of New Jersey
Hillside, NJ
…safety standards. Working closely with the Culinary Operations Manager, the Production Sous Chef supports programs including Kids Cafe, Summer Food Service, Medically Tailored Meals,…

Macmillan

Product Manager, Customer Experience

Remote, United States

Remote

$89,000 to $115,000 USD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $89,000 to $115,000 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 30, 2026

Original job description

Location: Remote

Salary Range: $89,000 – $115,000 / year + Bonus

Job Type: Full-time

As a Product Manager, Customer Experience, you will drive the vision, planning, and execution for digital touchpoints that support educators, students, and support teams. You will collaborate closely with engineering, UX, customer-facing teams, and external partners to translate complex user needs and operational challenges into seamless, automated, and high-value product solutions.

What You'll Do

Own Backlog & Strategy: Own and prioritize the product backlog for customer experience and support initiatives, aligning work directly with strategic business objectives and key results.
Lead User & Stakeholder Discovery: Conduct collaborative discovery with users, support teams, and stakeholders, synthesizing qualitative and quantitative research to uncover friction points and validate proposed solutions.
Define Requirements: Partner with UX and development teams to define clear product requirements, including epics, user stories, acceptance criteria, process flows, and technical specifications.
Drive Sprint Execution: Collaborate with cross-functional engineering pods, external technology vendors, and contractors to maintain momentum, deliver sprints on schedule, and unblock dependencies early.
Optimize Performance & Investigate Issues: Monitor product and platform health against key performance indicators, independently investigating technical issues and data anomalies to identify root causes.
Innovate with AI & Automation: Design, deliver, and optimize AI, Model Context Protocol (MCP), and automation capabilities such as AI agents, agent assist tools, and smart search.
Advocate & Report Progress: Communicate roadmap progress, emerging risks, and measurable user impact across organizational levels using clear data and sound business rationale.

What You'll Bring

Education & Core Experience: Bachelor's degree or equivalent practical experience; 3+ years designing, building, and enhancing software products, with at least 2 years in product management or business analysis.
AI & Automation Background: Proven track record delivering and managing AI, MCP, or automation solutions (such as AI agents, smart search, or agent assist technologies).
Agile Fluency: Practical experience executing within Agile and Scrum development cycles, including backlog refinement, sprint planning, and release delivery.
Domain Knowledge: Solid working knowledge of customer experience (CX), customer support operations, user journey funnels, and self-service platforms.
Analytical & Data Skills: Strong quantitative and data literacy skills, with demonstrated ability to analyze complex datasets, utilize analytics tools, and present actionable insights visually.
Stakeholder Alignment: Excellent communication skills with the ability to articulate complex technical and business concepts clearly and build cross-functional consensus across diverse groups.
Adaptability & Resilience: High resilience and comfort navigating ambiguity, shifting priorities, and competing demands while keeping teams focused and moving forward.

Nice to Have: Product management or product design experience with a dedicated focus on customer experience (CX); familiarity with educational technology (EdTech) or learning platforms; professional certifications in Product Management, Agile, or Scrum (e.g., CSPO, PSPO, PMC); basic programming or software prototyping skills.

Benefits Statement

Benefits begin on your date of hire for regular full-time and qualifying part-time employees and their eligible dependents (with health coverage extended to qualifying domestic partners):

Your Health & Well-Being: Comprehensive medical, dental, and vision coverage, an Employee Assistance Program (EAP), and 100% employer-paid life and accidental death and dismemberment (AD&D) insurance.
Your Financial Future & Development: Competitive base salary, bonus plan, 401(k) retirement plan with employer contributions, and an Education Assistance Program.
Your Time Away: Generous paid time off, sick leave, discretionary days, and paid company holidays (including Juneteenth, Indigenous Peoples’ Day, and the International Day for the Elimination of Racial Discrimination).

At Macmillan Learning, we're committed to driving innovation that transforms education. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. Macmillan Learning is a privately held, family-owned digital learning company that inspires what’s possible for every learner.

We are an Equal Opportunity Employer. We actively seek candidates who reflect a wide range of identities, experiences, and communities, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, geographical background, or any other characteristic protected by federal, state, or local law.

Apply About employer

Report this job