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Manager, AI Search & Digital Authority
Western Pest Services
Parsippany, NJ
- $100,000 to $115,000 USD / year
We're looking for a Manager, AI Search & Digital Authority to lead how our family of pest management brands shows up across traditional search, local search, and emerging AI platforms.
Added 2 mins ago
A
Part Sales Manager – Part Time
AutoZone
Rochester, PA
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 4 mins ago
PA
Project Risk Manager
PL ASSOCIATES INC. (PLA)
WASHINGTON, DC
- $55 to $80 USD / hour
…while doing business, and we are seeking a highly skilled risk manager to help us achieve the same. The risk manager candidate must dedicate their time to developing the most effective risk…
Added 4 mins ago
PA
Civil Engineer - Water, Wastewater, Drainage, hydrology & Civil Site
PL ASSOCIATES INC. (PLA)
WASHINGTON, DC
- $40 to $65 USD / hour
…hydrologic and hydraulic analysis, site grading, stormwater management, and utility…
Added 4 mins ago
Restaurant Manager
Pizzeria Mimosa
Hereford, AZ
We are seeking an experienced Restaurant Manager to join our team! As the Restaurant Manager, you will be responsible for the restaurant’s operational performance. You will hire, train, and…
Added 5 mins ago
K&
Recycling Plant Operations Manager - Industrial Shredding & Equipment
K & S Tire Recycling, Inc.
Chicago Heights, IL
- $70,000 to $110,000 USD / year
K&S Tire Recycling is seeking a hands-on Recycling Plant Operations Manager with experience in scrap metal, steel recycling, tire recycling, industrial shredding, or heavy material…
Added 13 mins ago
Manufacturing Manager
Maysteel Industries LLC
Garland, TX
The Manufacturing Manager is a leadership position with responsibility for direction and management of a manufacturing operation. Supervises and coordinates activities of production workers…
Added 19 mins ago
Seasonal Quality Control Associate (Sur La Table)
CSC Generation
Brownsburg, IN
…Associate reports to either a Distribution Supervisor or Operations…
Added 24 mins ago
Project Manager
MEI Rigging & Crating LLC
Southbridge, MA
The Project Manager is responsible for assigned project work (could be singular or multiple projects) and all activities associated with the assigned project(s). This will include the…
Added 24 mins ago
M
Principal Security Assurance Manager
Microsoft
United States
- $165,600 to $331,200 USD / year
We are seeking a Principal Security Assurance Manager to lead our end-to-end security assurance effort including security compliance, risk assessment, and supporting our vulnerability…
Added 24 mins ago
M
Construction Quality Manager
Microsoft
TX · Pecos, TX · Pecos
- $130,900 to $303,600 USD / year
Proficient in data analytics, reporting, and construction management tools such as Power BI, Nexus, Compass Cx, Bluebeam, and BIM with strong analytical and problem-solving skills.
Added 25 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking for experienced Principal Technical Program Manager with deep technical and business expertise, extraordinary leadership, and demonstrated large-scale program management…
Added 25 mins ago
Project Manager
Jump 450 Media
Remote, United States
Track project requirements utilizing project management tools (experience with Monday.com is a plus)
Added 25 mins ago
Neighborhood Sales Manager - Wesley Chapel, FL
Stanley Martin Homes, LLC
Wesley Chapel, FL
A day in the life of a Neighborhood Sales Manager is filled with dynamic tasks and responsibilities. You will be responsible for designing and implementing sales strategies to achieve and…
Added 25 mins ago
FE
Service Coordinator
Fire Equipment Inc
Worcester, MA
- $26.44 to $40.87 USD / hour
This position serves as a key liaison between customers, technicians, and management - ensuring inspections are scheduled efficiently, completed on time, and compliant with NFPA codes,…
Added 25 mins ago
M
Principal Technical Program Manager
Microsoft
United States
- $165,600 to $331,200 USD / year
…requirements spanning bandwidth, latency, topology, congestion management, resiliency, security, observability, serviceability, and operational…
Added 26 mins ago
M
Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Bachelor’s Degree AND 8+ years’ experience in product/service/project/program management or software development, or equivalent experience.
Added 26 mins ago
DC TRANSPORTATION AREA SUPERVISOR
The Home Depot
Ontario, CA
…operations to ensure load schedule is met. Responsible for yard management, customer service performance, including communication with stores. Analyzes service to store results, Voice of…
Added 29 mins ago
Assistant Manager I
Dollar Tree Stores INC
Cortland, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 29 mins ago
Assistant Manager I
Dollar Tree Stores INC
Baltimore, MD
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 30 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Ranson, WV
Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability
Added 30 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
North East, MD
Latitude for independent judgement and problem solving, using grooming skills and knowledge to solve problems in routine to moderately complex situations, with some guidance from Grooming…
Added 30 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Yonkers, NY
Latitude for independent judgement and problem solving, using grooming skills and knowledge to solve problems in routine to moderately complex situations, with some guidance from Grooming…
Added 30 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Aiken, SC
Latitude for independent judgement and problem solving, using grooming skills and knowledge to solve problems in routine to moderately complex situations, with some guidance from Grooming…
Added 30 mins ago
Store General Manager - Chambersburg, PA
Petco Animal Supplies Stores, Inc.
Chambersburg, PA
As a General Manager, you bring this purpose to life by leading a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business…

Macmillan

Manager, Customer Service

Gordonsville, VA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for a Manager, Customer Service in our Gordonsville facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America.

Purpose of the Role: We are seeking a dedicated and experienced Customer Service Manager to lead our customer service and order entry teams within the dynamic world of publishing. The ideal candidate will oversee all aspects of customer service operations, ensuring that our customers receive exceptional support and service supported by our Shared Excellence values. This role demands a deep understanding of the publishing industry, excellent communication skills, and a strong commitment to providing outstanding customer satisfaction.

Key responsibilities/tasks:

Lead and Motivate: Direct and supervise a team of supervisors, customer service and order entry representatives fostering a supportive and high-performance environment where excellence in service is the primary goal.

Strategy Development: Develop and implement comprehensive customer service strategies that align with the company's goals and objectives, with a focus on continuous improvement.

Customer Support: Ensure the provision of prompt, reliable, and accurate customer support, managing inquiries, complaints, and feedback related to our publications and services.

Relationship Management: Build and maintain positive relationships with customers, publishers, operations and key support departments throughout MPS.

Process Improvement: Continuously assess and improve customer service and order entry processes and policies to enhance efficiency and customer satisfaction.

Training and Development: Conduct and support supervisors in leading training sessions for customer service and order entry staff on industry-specific knowledge, customer service best practices, and new technologies or systems implemented within the department.

Feedback: Collect customer feedback regarding publication defects, shipping errors and damages to the applicable departments to identify trends, resolve issues, and improve overall service delivery.

Reporting: Ensures daily stats are collected and recorded for departmental workload planning. Builds and maintains reporting on various factors including FreshDesk and other reports as need.

Crisis Management: Handle complex customer complaints or issues, providing solutions that safeguard the company's reputation and customer loyalty.

Collaboration: Work closely with other departments, including sales, credit, warehouse operations, inventory, and traffic teams, to ensure a cohesive customer experience and address any service-related challenges.

Skills/experience required:

Bachelor's degree in Business Administration, Communications, or a related field. A background in publishing and/or distribution is highly preferred. Alternatively, the equivalence in experience.
Proven experience as a Customer Service Manager, preferably within the publishing industry or related fields.
Strong leadership skills and the ability to inspire and motivate a team. Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of individuals.
Solid understanding of customer service software, databases, and tools.
High level of professionalism and a customer-first mind set.
Ability to manage multiple priorities and work under pressure.

Essential Skills: The ability to manage a diverse spectrum of personalities within a team, coupled with the critical skill of recognizing and fostering each team member’s unique potential.

Key relationships: Customers, Trade and College Sales teams, Trade and College Operations, MPS – Warehouse, Inventory, Traffic, Credit and Customer Relations.

Capabilities:

Customer focus Relationship building/teamwork Managing complex situations People management with a focus on work from home staff Problem solving Project management Adept at exploring and utilizing new technologies (AI)

Salary Range: 70k - 75k annually

Hours of work are typically Monday - Friday from 8:00 a.m. - 5:00 p.m., with some extended hours as needed.

MPS is proud to be an equal opportunity employer, consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

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