Sales Support

The Sales Support works closely with their Regional Sales VP, and plays a critical role in optimizing their time, focus and energy to meet and exceed their sales targets. The Sales Support position provides high-level administrative, operational, and sales support to the Regional Vice President of Sales. This role serves as a key partner in managing sales processes, customer communications, reporting, and coordination activities that contribute to achieving regional sales objectives. The ideal candidate is (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

• Provide direct administrative and operation support to the VP of Regional Sales.
• Assist in the preparation of sales presentations, proposals, contracts, and customer correspondence.
• Assist with onboarding and training of new hires.
• Coordinate sales meetings, customer visits, trade shows, and other sales-relates events.
• Monitor and maintain sales pipelines, opportunities, and customer records within the CRM system.
• Support sales initiatives by tracking action items, deadlines, and follow-up activities.
• Prepare account briefs before customer visits, including purchase history, open opportunities, and outstanding issues, so representatives arrive informed.
• Follow up on leads, quotes, and customer commitments generated in the field to make sure they are acted on and closed out.
• Monitor field sales activity and CRM entries, flagging gaps or stalled opportunities to the VP of Regional Sales.
• Track customer issues raised during field visits through to resolution, coordinating with operations, customer service, and other departments.
• Assist in maintaining accurate customer information and sales documentation.
• Track sales goals, performance metrics, and regional business trends.
• Manage calendars, travel arrangements, expense reports, and meeting logistics for the Regional Sales VP.
• Support special projects and process improvement initiatives as assigned.
• Other duties as required.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience:

• Bachelor's degree, or an equivalent combination of education and related work experience required.
• 5 years of proven sales support experience required.
• Familiarity with CRM and ERP systems preferred.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Highly organized and detail-oriented, with the ability to prioritize and complete assignments accurately and on time in a fast-paced environment.
• Strong interpersonal, oral, and written communication skills, with a customer-focused approach.
• Adaptable and flexible with changing assignments.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Repetitive bending, twisting.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 25 lbs.
• Ability to push/pull/leverage up to 50lbs.

Mental Demands

• Regularly required to use written and oral communication skills.
• Will interact regularly with managers and staff.
• Must be able to work independently with little supervision.

Work Environment

• Employee works in an office environment, and the noise level is usually quiet.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.